Most difficult guest situations start the same way, mismatched expectations about what a vacation rental experience should be.
In this episode, we break down the five tactics property managers use to prevent conflicts before they start, respond professionally when issues arise, and protect their business from guests who aren’t worth the revenue. You’ll get specific templates, red flags to watch for, and a framework for building systems that handle problems efficiently.
Key Takeaways:
✅Screen guests during inquiry by watching for boundary negotiation before booking, it signals behavior during their stay
✅ Create response templates for common issues that acknowledge, provide action plans, and set timelines without emotional reaction
✅ Document everything in real-time through platform messaging and timestamped photos, it’s the difference between winning and losing disputes
✅ Know when to part ways through pre-booking cancellation, mid-stay early checkout, or blocking future bookings to protect your business and mental health
Related Links:
Company: https://www.tokeet.com/
Blogs: https://www.tokeet.com/blog/
Blog: Dealing with Difficult Guests: 5 Tactics That Actually Work 👉https://blog.tokeet.com/slug-dealing-with-difficult-guests/
This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit podcast.tokeet.com
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