A guest threatens to leave a devastating review unless you issue a full refund for an issue they never reported during their stay. Most property managers cave to these demands, but that’s the worst possible response.
This episode reveals why your public reply matters more than the review itself, and how to turn extortion attempts into credibility-building opportunities that actually increase bookings.
Key Takeaways:
✅Why guests who threaten bad reviews will post them whether you comply or not
✅ The three-step documentation framework that protects you from false claims and chargebacks
✅ How to craft public responses that convince future guests you’re the reasonable party
✅ When review threats cross into extortion and how to report them to platforms
Related Links:
Company: https://www.tokeet.com/
Blogs: https://www.tokeet.com/blog/
Blog: How to Respond to Bad Reviews When Guests Threaten You 👉https://blog.tokeet.com/how-to-respond-to-bad-reviews-when-guests-threaten/
This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit podcast.tokeet.com
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