Patient-Centered Care Beyond the Clinic: Financial Assistance Resources at TGH

In this episode of the Voices of Experience podcast, host Amber Washington sits down with Betsy Delgado, a Financial Assistance Specialist at Tampa General Hospital, to explore the vital role of financial support in patient care. Betsy shares her journey to TGH, the wide range of services offered by the Financial Assistance Department, and how her team helps patients focus on healing rather than financial stress. From Medicaid, the Marketplace insurance program to the Hillsborough County Medical Assistance program, discover how TGH ensures that every patient has access to the care they need. Whether you’re a patient, navigating a medical emergency, or simply seeking clarity about available resources, this episode highlights TGH’s commitment to holistic, patient-centered care. Tune in to learn more about the programs available and how TGH goes beyond clinical care to support its patients.

Open Enrollment Dates for Marketplace Insurance Program: 
November 1, 2024 - December 15, 2024 (coverage starting January 1, 2025)

December 16, 2024 - January 15, 2025 (coverage starting February 1, 2025)

Financial Assistance Department Resources:
Phone number: [phone]
Email: [e-mail]

https://www.tgh.org/patients-visitors/billing-insurance/health-insurance-marketplace-assistance

https://www.tgh.org/patients-visitors/billing-insurance/financial-assistance-information

Head to our website to learn more about the PFAC: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac

Share your TGH Patient Experience story:
https://www.tgh.org/patients-visitors/recognition-compliments-and-stories

Follow on social media @voicesofexperiencepfac