The Impact of Quality and High Reliability in Healthcare with Dr. Peggy Duggan and Dr. Laura Haubner

In this episode of Voices of Experience podcast, host Amber Washington sits down with Tampa General Hospital leaders Dr. Peggy Duggan, Chief Medical Officer and Chief Physician Executive, and Dr. Laura Haubner, Chief Quality Officer, to explore what it truly means to deliver quality and high reliability in healthcare.

They discuss how these principles are more than just operational goals; they are the foundation of Tampa General Hospital’s culture. By embedding quality and high reliability into every level of care, TGH is shaping a safer, more consistent, and compassionate patient experience. This episode highlights the power of strong leadership, clear systems, and a relentless commitment to doing what’s right for patients, every time.

Head to our website to learn more about the PFAC: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac

Share your TGH Patient Experience story:
https://www.tgh.org/patients-visitors/recognition-compliments-and-stories

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