In the season finale of Voices of Experience podcast, host Amber Washington sits down with Tampa General Hospital leaders Lara Klick, Patient Experience Officer, and Kristen Kellar, Manager of Patient and Family Engagement. Together, they explore the transformative journey of patient-centered care at TGH, highlighting the legacy, evolution and impact of the Patient and Family Advisory Council (PFAC).
This episode offers a powerful insight into how Tampa General Hospital prioritizes compassion, innovation and collaboration to elevate the patient voice.
Head to our website to learn more about the PFAC: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac
Share your TGH Patient Experience story:
https://www.tgh.org/patients-visitors/recognition-compliments-and-stories
Follow on social media @voicesofexperiencepfac
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