Reimagining Customer Service in Healthcare with Jennifer Fitzpatrick, plus new York Times best selling Jeff Shaara's book Old Lion(05-14-23)

On this week's show host Phil Tower welcomes Jennifer FitzPatrick MSW, LCSW-C, CSP. Jennifer is a former psychotherapist and the Founder of Jenerations Health Education, Inc. and the author of Reimagining Customer Service in Healthcare and Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One. In the book, Reimagining Customer Service in Healthcare, Jennifer helps leaders and clinicians transform their organizations with simple, creative strategies. Jennifer is also a gerontology instructor at Johns Hopkins University's Certificate on Aging program. A frequent media contributor, she has been quoted in The Wall Street Journal, Washington Post, U.S. News & World Report, The Huffington Post, Forbes, Reader's Digest, Fast Company and The Chicago Tribune and many others. Online: https://www.jenerationshealth.com/

In part two of the program Phil welcomes author Jeff Shaara, author of the New York Times bestsellers Gods and Generals and The Eagle's Claw. In his newest book, bestselling author Jeff Shaara brings to life one of the most consequential and triumphant figures in U.S. history - Theodore Roosevelt - in THE OLD LION (St. Martin's Press). Shaara is an award-winning, New York Times, USA Today, Wall Street Journal and Publishers Weekly bestselling author of seventeen great novels, including Rise to Rebellion and The Rising Tide, as well as Gods and Generals and The Last Full Measure - two novels that complete his father's Pulitzer Prize-winning classic, The Killer Angels. Jeff takes readers on a deep dive into many-layered history of the man, and the country he personified. JEFF SHAARA is the

Online: THE OLD LION