The Troubleshooter 4-24-24

Episode Transcript

(00:00):
Yeah, ripped up, so youdon't have come running Just as fast as
we can. Shooter's gonna help mecome, Ma Dix is the Troubleshooter Show.

(00:23):
No Tom Martine, Hey, Hey, hey, I'm Tom. Welcome
to the show. You know,like I like to say, every day,
the only show, it's kind ofanywhere in the universe, the longest
running radio show with the same hoststill on the air, solving problems,
answering questions, taking complaints, makingyour life a little easier. Yeah.
So I love having this show sowe can talk about things before they frustrate

(00:47):
me too much. You see onthe wide shot here of your streaming,
I have Brooke with me from RedRocks, Roof and Solar, and that's
a topic onto itself. I justwanted to say hi, and she's on
the shot, and then I'm gonnago to one shot. We're gonna go
back to Brook. But right nowI have so much to talk about.
One of the things I want totalk about is the whole solar industry.

(01:15):
It's fragmented. You have those whodo sales, then they sell the contract,
you know, those who take thecontract and they source the materials and
sometimes they even sub out the installation. It's like they're a general for the
installation but not the installer. Butthey have installers, and then when you

(01:37):
want service, it's crickets. Soit kind of reminded me of this satellite
business. The TV, the directDish I think is all going away anyway,
with broadband and all that. Imean, here's the thing with direct
broadcast satellite. They call them dbs. It's really we're talking about Dish direct

(02:00):
TV, and the problem with thoseis if you wanted them installed, you
had everybody with a pickup truck installingthem and selling them, but they wouldn't
come back. And if you everhad a problem, no one wants to
fix it. Dish doesn't want tofix it, Direct TV doesn't want to
fix it, and the independent installersdon't want to fix it. They just
get commissions on signing people up.The whole thing was terrible. It still

(02:22):
is, by the way. That'swhy the industry is dying. There was
no service none, So if youcalled Dish, they're not really interested in
servicing your system. Neither is Direct. They're only interested in installations, and
there was no one really to servicethem. Now the same kind of thing
goes with solar you're out in thewilderness, and that's some of the things

(02:42):
we'll be talking about right now.Do we have Deputy doc On anywhere because
he has a client on video today. Hey, Doc Mohon. He was
on a while ago and he hada problem with home depot and I remember
this problem. It was kind ofweird. Uh. He thinks he overpaid

(03:07):
for kitchen remodeling. Doc. Canyou sum it up please? Hey,
Tom, I was I tried acouple of times to get in touch with
Mohan and I was unable to Soyou never really worked this. I didn't
work it. Okay, I'm sorry. I will do it now. Okay,
okay, though that's fine because Ididn't understand well. And I'm glad

(03:27):
you called back Mohans. Sometimes thishappens, but I wanted to ask.
I'm trying to find out the problem. It's really difficult for me to get
to the essence of the problem.And by the way, anyone listening can
call with a problem, question orcomplain. The sooner you call the better
three oh three seven one three talkthree oh three seven one three eight two
five five the sooner the better.Don't ever let it faster, but Mohan

(03:51):
had this. When was this remodelingdone? Mohan? And actually I have
only an estimate for the remodeling.You never did it yet. You didn't
do it yet? No, Ididn't do it yet. They didn't do
it. Okay, hold on whogave you? Who gave you the estimate?

(04:14):
And one guy called Anderson, JimJim Anderson, Jim Anderson people?
And is he with home Depot?Yeah, he's a designer something. Okay?
Were you going to were you goingto have Home Depot do the whole
job? In other words, werethey going to hire the people to do

(04:36):
it? Yes, sir, that'ssure. Okay. So you had you
had a remodeling estimate by Home Depotand what and you didn't do it?
Did you pay anything yet? Yeah? I paid eight six nine dollars okay.
Now when you paid this, whatwas that eight eighty six hundred four?

(05:00):
What was it for? That isfor the whole thing England? Was
this for everything? Labor and materialsor just materials, material and labor?
Okay? But you paid it upfront? All? Yes? Why?
And they they wanted it to bepaid a front because they said the medials

(05:25):
are ready and it is going tobe shipped. Okay now now, but
it was your understanding by contract thatthe eight six hundred dollars included labor and
materials. Yes, sir, okay, what went wrong? Then? Tell
me why you're calling. When Icalled you first to you debuted ken and

(05:50):
he talked to the store manager erinJelly, and she refunded an amount of
thousand, one sixty three. Okay. I don't understand when you first called
us, did you want to cancelthe whole thing? Is that what you
were saying? Yes, I wondered. Okay, okay, so you called

(06:14):
us because you wanted to cancel andthey won't give you a refund. Yes,
sir, that's a point. Okay, how okay? Hold on.
So the whole point is they're keepingeighty six hundred dollars. Did they give
any part of it back? Yousaid, yes, there is, and
gave me hundred and sixty three andsaid, okay, now I got you.

(06:40):
Okay, they kept one thousand andsixty three. They refunded me.
Excuse me, they refunded it.I'm sorry, sir. Yeah, and
they refunded the money, keeping thebalance with them and uh so how much
are they keeping right now? Youdid the math. How much are they
keeping? See six nine hundred?Okay, Now, why did they say

(07:06):
they're not giving you a refund?They said they're working on that and they'll
be no. No, But whywouldn't they give you a refund on the
whole thing? Did they claim thatsomething was custom ordered or anything? And

(07:26):
they said the materials were ready andit is on the way to the store.
But okay, it doesn't I've neverheard of home Depot doing this.
How did you make your payment?The Jim Menderson said there to pay?
How did you make your payment?Was it by check, credit card or

(07:50):
cash? A credit card? HomeDepot credit card? So did you try
to contest the charge on your creditcard? Yes? And what did your
credit card company say? That isa city bank And I didn't have a

(08:11):
direct contact with the credit card company. But this is under statement recently that
it is expired. You have topay. They said it. They said
it's too late. Yeah, Iexpired. I don't understand that. Okay,
hold on, let me ask youthis silence, When did you when

(08:33):
did all this take place? Whendid you sign that contract and pay the
money? It is in two thousandand three. The papers just roughly yeah,
roughly two twenty three to mid orend of the year. When mid

(08:56):
year? Okay, that's all Ineed to know. So Doc, we
here the problem now right. It'suh, it's basic, It's pretty basic.
He paid eighty six hundred dollars midtwenty three on a credit card.
He wanted to cancel. How longafter you made the contract? Did you
want to cancel? Was it aday? Was it a week? Was

(09:18):
it a month? How long after? Uh? Maybe get in a month
because okay, within a month.I didn't Yeah, because I didn't get
along with this. GIMMEI Anderson becausehe's doing Okay, I think I really
think you should get your money back. I mean, I don't see why

(09:43):
they should keep it. But DeputyDoc, if you can now make sure
we call back, I will definitelynow now that I understand it, I'll
get in touch with Milan. Yeah, and then home Depot. I mean,
look at I don't see why theywould keep all of that money,
just that that it doesn't make anysense. Kazin wants to talk about Exfinity

(10:07):
Mobile, and I hope it isnot the same old problem we've been hearing.
But Cazin get started and then we'lltake a break. What's going on,
Kazen, I'm not talking to you. This is the story. Come
about the July thirteen, twenty twentythree. We have this, well have
the phone and my son have thephone. That Verizon and after that reachinge

(10:31):
for the Xmnity Mobile because the pricewas good that for the forty minutes we
talked and the agent when they talkto us, they say, okay,
we are going to give you giftcards for each phone, twenty two hundred
dollars for each phone for you andtwo hundred dollars if they did card for
another two for my son's phone.So you were supposed to held on,

(10:54):
So you were you were supposed toget some rebates when you bought your phones
and switched to Exfinity. Yeah,they give us. They give us mo
Viso gift cards. They say,if you give the Viso gift card for
each boom for two hundred dollars foryou, two day daughters for another poom
for my son, I add fourtons six tons and the off the he

(11:16):
say yes, stay yes, dayfour and the daughters okay, thank you.
After that we got after two months, we got the two two Viso
cards and the art in vacation.When we come back, the Ultra is
one of them. They undred dollars. Second one did decline and I told
it to manathing movie, So holdon so cause then hold on, I'm

(11:37):
gonna come right back to you.Okay, Well, we're gonna talk about
this three all three seven one threetalk three all three seven one three eight
two five five. We have morecoming up on the Troubleshooter show. Waterpros
dot net for the best water systemsat the lowest prices. Listen, I
am so so uh emphatic about waterbecause people put four into the bodies organic.

(12:01):
They want to they want to cleantheir bodies up, they want to
clean up their diets. But thenthey forget about water, which is trash.
Water Pros has drinking water all youcan all you can use. Never
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(12:22):
dot com. You don't pay acent until you're content. Time for an
insurance check up free, no obligation. In comparison, call Compass insurance paying
too much your coverage at dozens ofinsurance companies. Find out now three oh
three seven seven to one help.You'll think you're his only customer when you
choose Frank durand the real estate mandot com to list your home with Remax

(12:46):
Alliance three oh three nine two zerosixteen twenty two. Tom Martine here three
oh three seven one three to threeoh three seven one three eight two five
five. So, because then wassupposed to get two visa cards two hundred
dollars each for activating two phones onextanity, That's where I've gotten so far.

(13:11):
So take it away, because inwhat happened after that? After that
Tom call and one of the supervisWell, first of all, did you
get the cards? Let's start there. Yes, I got the two cards.
One of the authros, one ofis not utrash. Another call,
I've called you another lady. Shepick it up the phone and they say,

(13:31):
yo, we have to give youthe ortholicy one hundred dollars for each
phone call. I say, whyyou don't go listen to the tape.
At July thirteen, at ten o'clocktwenty twenty three, go listen to the
tape and agent the office to askfor each phone for two hundred dollars,
So why you are not going todo that? They say, we cannot

(13:52):
do that. I'll say, okay, what can I do? So kis
in they're claim Let me let meget this straight. They're claiming it was
only two hundred dollars total. Yes, not no, no, no,
beginning to say to Andre dollars,I asked fourth time and he offered.
He said fourth time, you sayhis cousin to andred dollars for your phone

(14:13):
to andred dollars for your song phone. So they mean they they send us,
they send us to visa card.The art was one of them.
Another one they didn't decline, AndI did that mean? I called?
The lady said no, no,no, no, no, he didn't
say. I say, not myphoton. He say, go listen to
Tim and because then I understand.But what I'm asking, what I'm saying

(14:35):
is a court. If we callExfinity, they're going to say that you
were only supposed to get one cardand it was for one hundred dollars for
each phone. Yes, that Iunderstand, but that's the way. That's
what they will claim. And you'resaying wrong. And if you listen to
the original phone call. You willbe proven correct, I get it,

(15:00):
I get it. You want yourother one hundred bucks bottom line? Right?
Or one? It one? One? Oh? That okay? Okay,
that's right, that's right. Theyonly gave you two hundred. You
want another two hundred and they willnot budge. Is that what you're saying?
Yes? Okay? But but andyou remember, you do remember the

(15:20):
day of that call and the time? Right? Yes? Did they did
they listen? Did they listen toit? July thirteen? Fine? Okay?
When you told him that, didthey go back and listen to it?
One of it? One of thesupina He went to listen. He

(15:41):
came back to me to say,okay, got the good They give me
one phone number if they called himyour dog the pon these fore daughters.
But one was discussed? Is notthe art for us? One wasn't wasn't
wasn't right? You know they didn'twork? So I see, I know,

(16:03):
hold on, Casin cause in Ihear you introducing a wrinkle. So
I have to ask a very simplequestion right now, though you do have
two new phones from that date,you have two new phones on Exfinity,
Is that right? Yes? Okay, even though one didn't work. They
corrected that right, Oh, okay, got it, got it? Okay,

(16:30):
Hey listen, we need to weneed to go over to Xfinity.
They're ignoring this guy. I mean, it's pretty plain to me, he
said. Listen to the tape.They promised two hund for each. You
know what. I wish I knewwhat their their promotion was back then,

(16:53):
because if it's on the internet somewhere, was it on their website about that
promise? On the foreman, allare talking to you, We are talking
exactly the same point. I know. But where did you see that?
Where did you see the offer tovisa cards for two hundred each? That
guy you told us, that's whyfourth time they say yes, save that

(17:14):
the office to you for you.It was all on a phone call.
You never you didn't see it inan ad somewhere or anything. It was
all on a phone call. Tomis on the phone. I can listen
to the taps, I say,go listen. If there I did the
wrong, No, I get it. I just can't believe. I can't
believe they just won't give you thethe lousy two hundred bucks. I mean,

(17:37):
you're so adamant. I don't thinkyou'll take all this time if you
were lying. So who do youknow who you talked to? Their?
No, no, no, somegod, I guess some of the Indian.
So every time you call, youtalk to someone different. Yes,
hey, Kachina, do we havea corporate angel and extended Comcast? I

(18:03):
know we have one at Comcast.I'm not stry. Well that would be
the same. They could get usin touch. Can you do me a
favorite, Kachina? Could you seeif can we email this to them or
something or call them even or shouldwe if you want to give it to
someone else to do it. ButI think what we need to do is
at least get some attention for thisguy. It allows you two hundred bucks.

(18:25):
They made a promise they didn't comethrough. I hate when that happens.
By the way, we've heard Ecinitydoing this a lot. You know
who else does it a lot?Verizon used to do it a lot centrally,
well not centrally so much, butthere are so many companies. They
make promises on the damn phone andwhen you get your bill, guess what.

(18:45):
It didn't come through. We've hada lot of issues with a T
mobile lately. Yeah, that's right, And here's the problem. They make
promises, they don't come through.So who do you want to give it
to? You? Do you wantus to like someone to call our angel
over there and say, listen,take care of this guy, just take
care of him. Yeah, letme get some information from him and then

(19:07):
we can go from there. Okay, thank you. Three oh three seven
one three talk seven one three eighttwo five to five. Now Deputy Dollar
has a follow up. We'll getto. Ted wants to talk about easylock
with Deputy Dollar. This was aproblem that was hard to believe, but
I hope we have some progress onthat. We also have Brooke White with

(19:29):
us from red rox roof and Soolarredrocks dot redrosars dot com, and I
wanted to ask her a quick question. I'm going to go to our white
shot here. Now, Brook,that white shot means two shot. It
doesn't mean I think you're wide atall. Now, by the way,
show me, give me your bottle. Give me. I'm gonna show this.
If you're streaming, guys, Iknow you're streaming my moron stream guys

(19:51):
and guys, Okay, do yousee this bottle? I swear to god
this is what she drinks in aday, and it's got all the different
times, from eight to eight inthe morning, ten morning, noon too
for Si Katschina. If you ever, if you ever drink this much water,
would you even be in the studio. If I drink this much water,
I'd have to put the microphone inthe in the bathroom. I swear

(20:11):
to you this is what she drinks. Now, I mean I thought it
come on well anyway. By bythe way, you should for sure have
waterpros dot nets reverse osmosis thing imfor the hell of it. Where'd you
get that water from your faucet?From your where'd you get it from the
tap? My husband installed like somefilters. Oh, so you do have

(20:33):
it good? You have good water. Okay, it's important to have good
water. You won't get it betterthan waterpros dot net. Go with a
sure thing Denver's best roofer Excel roofingdot com. You don't pay a cent
until you're content. Time for aninsurance check up free, no obligation in

(20:59):
comparison and call compass insurance paying toomuch your coverage at dozens of insurance companies.
Find out now three all three sevenseven to one help you'll think you're
his only customer when you choose Frankdurand the real estate man dot com to
list your home with Remax Alliance threeall three nine two zero sixteen twenty two.

(21:23):
Hi, how marts? You youhere? Three all three seven one
three talk three oh three seven onethree A two five five. So,
Deputy Dollar, you've been working withTed. Let me look this one up.
This is Ted from yesterday and hehad a problem with easylock. Uh,

(21:45):
bring me up to date on theproblem. Actually, I mean I
didn't have the sir, a littlemore information, all right, So hold
on a sec. Let's bring Tedup. Ted. I'm looking for your
call here. I don't know whyI don't have it. Ted, tell
me what you were calling about.I'll find your call here, Go ahead,

(22:07):
Sir. I was I was justcurious about it. Uh. I've
never heard of what they're what they'redoing to, you know, release some
equity out of a house. AndI, oh, that was it?
He was, Okay, that wasit. Uh, this was a new
loan that you found. And bythe way, Dollar, did you did
you go online and call them orwhat? Yes, I called and talked

(22:33):
to the very night. Gentlemen,Henry and their customer service department. Now
I want to explain to people whywe're doing this. Is it? What
was that u r L? Again? Was it easylock dot Com? No?
Easy, easy knock can't. Okay, I'm sorry, I'm sorry,
that's what it was. See Ithink you wrote that down wrong for me.

(22:53):
Oh no, she didn't. Damn, it's my fault. Never mind,
forget it, Kachina, I'm tryingto blame somebody. Easy knock okay,
and easy knock. Basically, theyclaimed you could get the equity out
of your home without selling it andwhat else? Oh you thought, and

(23:14):
we're selling your house, but youcould keep it. It's it was a
weird come on, So what whatis it? It's actually a sale lease
of your own home. Isn't ita dollar? What did you find out?
Yeah, it's a They have twoprograms, but it is kind of
a sale and lease back. Theycall it sell and say it's good for

(23:37):
up to five years. You canbe within the program. Hold on,
hold on, you sell your houseto this company? Yes, and then
what and then you can get seventyfive percent of your equity house of the
house. Okay? Then what?And then easy knock, will pay maintenance,
they pay homeowners insurance. In otherwords, they take over the house

(24:00):
and you make one monthly payment tothem. Yes, like you're renting it
or releasing it. Yeah, andthen what how do you get your house
back? They have a program whereyou can buy it back. I think
this program is designing Now, waita minute, wait a minute. When
you sell your house, you onlyget seventy five percent of the equity.

(24:25):
Yes, so you're literally selling yourhouse for seventy five percent, not of
the value, but seventy five percentof the equity. Will you sell the
house, they'll do the appraisal,they'll pay for an appraisal. Okay,
so no, So let's say,let's just make it an easy number.

(24:47):
You sell your house for one hundredthousand dollars to them, and they only
give you and let's say you owetwenty five thousand, so you have seventy
five inequity and you only get seventyfive percent of that. That's the way
I understand it. Yeah, wellthat's okay, Then what and then you

(25:10):
can continue on that program? Ibelieve what it's really designed for people that
have maybe a little lower credit scores. They're having problems. No, I
get it, then you rent itback cash. Then you rent it back.
How do you get your house back? I'd have to look that up

(25:30):
a little bit more, but youcan. I mean, I think that's
the main question I had. Imean, basically, you're getting a seventy
five percent loan to value, exceptyou're not. You're not even getting a
seventy five percent loan to value.What you're getting is you're getting seventy five
percent of your equity to live inyour house, and you have to pay
rent and then they take care ofall of it like a landlord. I

(25:53):
get that part of it. Okay, Now what Now, there's a lot
of value in that home. Sowould he come on the air and talk
to us. It's going to bea friendly call, could you ask him?
Absolutely? Yeah, all right,let's try to get more information.
Again, if anyone else knows aboutthis, let us know. Dollar.
I didn't mean to jump on yourcase. What I meant was I really

(26:15):
want to know the downsides to this. I mean, you know, I
don't want people trying to snag youknow, the money that is not going
to do him any good. Soif I do the math right, let's
just take how much is your houseworth ted, Probably three hundred and fifty
thousand, and what do you oweon it? Probably two hundred and fifty

(26:37):
thousand. Wait, somewhere in there, you owe every dime of you you
don't have anything? Well I don'thave I don't have much, probably like
sixty thousand inequality well you know,okay, So so basically that's where I
was. I got confused because Iwas like, this doesn't sound right.
No, no, no, no. If you have sixty thousand so much,
let's hold on a second. Man, if your house is worth three

(27:00):
fifty, you're saying that you oweabout two seventy to eighty two fifty.
Okay, you let's say you owetwo to fifty, so we minus two
fifty. Now you have one hundredthousand inequity times, so you get seventy
five grand. But then they ownyour home, so they bought your home.
That's what I couldn't figure out.Well, they bought your home house

(27:23):
for seventy five thousand dollars, youknow that's that would be crazy. Well,
now they're going to pay off theirthey're going to pay off the loan.
So if you owe two fifty plusseventy five. They're going to be
buying your house for three twenty fiveand you say it's worth about three fifty,
so they're getting a discount going in. I see that right, right

(27:44):
right, And if you don't payany commissions or anything. Okay, it's
it's kind of equivalent truly to sellingit for three fifty. It kind of
is dollar. You can see thisright? Oh? Absolutely, yeah,
So now so it is equivalent inthis case to a sale. And now
you own the house, now theyown the house. You have some cash,

(28:06):
just like if you sold it probablyat market value, who the hell
knows. Then then you pay amonthly payment. But what I want to
know is then what then what soso dollar? Ask him, Idy'll explain
the program and we have a wide, a wide listenership. If they won't,
then there's a problem. If theydon't have anyone that will come on

(28:29):
and explain it, then it's ascam. That's my opinion. Hold on
three oh three seven one three talksseven one three eight two five five Go
with a sure thing Denver's Best RooferExcel roofing dot com. You don't pay
a cent until you're content. Timefor an insurance check up free, no

(28:52):
obligation. In comparison, call CompassInsurance paying too much your coverage at dozens
of insurance companies find out now threeO three seven seven to one help.
You'll think you're his only customer whenyou choose Frank durand the real estate man
dot com to list your home withRemax Alliance three all three nine two zero
sixteen twenty two. Hi Tom Martino, your troubleshooter three O three seven one

(29:22):
three talk seven one three eight twofive five. So this easy lock has
me intrigued as hell easy knock.I'm sorry, Damn, I keep saying
lock, easy knock. It hasme intrigued. I want to I want
to explore it. Folks. Doyou know in California they're doing loans not

(29:45):
loans, they're buying part of youryard or lot so they can put mini
houses on it. Have you heardabout that one? And that'll be coming
to Colorado soon because we know asCalifornia goes, so do so do the
laws of Colorado. Now, Polisdid sign something. It's pretty cool.

(30:07):
It's the neuro Privacy Act. Hadto have you heard about it? Neuroprivacy
law. He signed it, youknow, I often criticize both sides,
but I criticize Polist a lot becausehe's our governor right now, and I
like this law. It basically establishesprivacy laws for neurotransmitted information. Do you

(30:33):
don't know what I'm talking about?Your thoughts, your reactions, your body
temperature, your pulse rate, yoursexual arousal, your eyesight. I'm not
kidding. By the way, nowmore and more watches, smart watches,
they're recording our health data. Doyou know there are no laws to cover

(30:56):
that? Now? There are hippolaws for doctors, deputy doc there are
plenty of hippo laws, but doyou know for the data itself there are
no hippo laws. I'm talking aboutif you give those that data to a
doctor, that doctor can't share it. But if you give it to your
watch, there are no hippo lawsfor watches. Correct, there are no

(31:18):
hippo laws for guess what Elon Musk'sneuro implants. I mean, he's working
on implans for all kinds of reasons. Now here's the deal. That information
in Colorado now is protected. Ithink that's pretty cool, but that should

(31:40):
be a federal law, for God'ssakes. There will be a time when
we're going to have implants. Wewill. There is no doubt in my
mind, there will be a chipfor a credit, for voter identification,
for anything that you can think of, there will be there be chips.

(32:00):
Now, you and I might think, hell, no, you know,
or mark of the beast or whatever, because we're holdovers. But the new
people, hell, they'll do it, you know, like like this law
with TikTok right saying you got todivest, bite dance, bite me,
bite dance. You got to yougotta divest over the next nine months or

(32:22):
we're gonna we're gonna ban it.Well, listen to this one. Listen
to this one. There are kids, all kinds of young people, kids,
well, young adults. They're allprotesting this, saying, oh,
we love TikTok. TikTok's wonderful.They don't have a clue. Now I
don't either, by the way,But they don't have a clue if TikTok
is spying on them or us oranything. Neither do I. They don't

(32:43):
have a clue. But why dothey love it? For one reason?
Only selfishness? Now I'm not saying, by the way, it's bad Okay,
I don't. I don't really knowenough about it. I don't know
if TikTok is spying on us.I truly don't know that. But I
do know that these kids don't knowit either, So I don't even know
if Congress knows it. Doc whatevery time you go on the computer,

(33:08):
there's spying on you, whether it'sTikTok or Facebook or no. You're right,
they're not the only ones. Butthey're saying they're spying for the Chinese
government. So here's the deal.What I'm getting at is everyone is out
for themselves. I don't care howyou look at it. The world has
not changed unless your mother Cabrini ormother Teresa that you are out for yourself.

(33:32):
You're out for yourself. Who isn't. Now? Obviously we all do
our own little charitable works here andthere. We do, okay, and
that's wonderful. We have a lotof kind people. But bottom line is
we look out for ourselves and ourfamily. We do. Now, I
want to look more into this easyknock. Also, Kim has a problem

(33:52):
with perfect teeth, and then wehave this mile high Honda thing. Really
kisses me off when I look atthis uh, I look at this contract
that Heather signed. Now, shesent me the contract. It was hard
for me to read. She tookpictures of the county, but I did
get through it. We need someoneto help her on that one. We'll

(34:15):
come back to that and Mile HighHonda. We'll also talk to Kim about
Perfect Teeth and any calls you hadat three O three seven one three Talks
seven one three eight two five five, and of course redrocksars dot com,
Redrocks roof and Solar. We're gonnatalk about solar systems and the benefits coming
up. Go with a sure thingDenver's Best roofer Excel Roofing dot com.

(34:37):
You don't pay a cent until you'recontenth. Please time for an insurance check
up free no obligation comparison call CompassInsurance paying too much your coverage at dozens
of insurance companies find out now threeO three seven seven to one help.
You'll think you're his only customer whenyou choose Frank durand the real estate Man

(34:58):
dot com to list your home withRemax Alliance three oh three nine two zero
sixteen twenty two. Rita News needadvice so you don't have come running as
fast as you can. No Shooter'sgonna help coming. Man Dix is the

(35:24):
Troubleshooter Show. No Tom Martino,Tom Martino here, Welcome to the show.
Three oh three seven one three talkseven one three eight two five five
Welcome. We are here to helpyou solve problems, answer questions, take
complaints. This hour brought to youby who Frank Duran, the real Estateman

(35:45):
dot com. I coined that phrasethirty years ago and I met him and
or maybe a little after that.But the guy's great, whether buying or
selling, and he does a freeanalysis of your home for the asking no
obligation. I'm gonna give you astory here real quick. So we have
two people trying to sell houses.One went to Frank, one went to

(36:07):
someone else. They said, Iwant to keep it in the nevermind.
I want to keep it with friends. I said, okay, but this
is business. I don't know whypeople mix friendship with business. But here's
the contrast. The home Franks listedmultiple multiple showings and offers. The one
the friend is doing crickets nothing zippoon the market the same amount of time

(36:36):
Frank around the real estate Man dotcom. Three h three, nineteen zero
sixteen twenty two. All right,we were talking about a topic about retirement
off the air and I got thisinquiry. So, Kachina, when you
get a chance, I'd like toget one of the men from Retirement Planning

(36:57):
Center of the Rockies on to askthem about this. It was about a
requirement for retirement that rhymes. It'svery easy question. If they could come
on, I would appreciate it,Thank you. Now, Kim has an
issue with Perfect Teeth. What isnow? For those who listen. For

(37:22):
those listening, I should say PerfectTeeth is not a dentist. Perfect Teeth
is a marketing organization that goes outto independent dental offices and enrolls these people
into the program. I'm not surehow they're compensated, but it's a marketing
program. So these independent dentists carrythe banner Perfect Teeth, and they're all

(37:46):
independently owned and operated. So goahead, what's going on? I just
wanted to say that because she's probablyhaving an issue with a dentist with the
Perfect Teeth banner. Maybe, butlet's talk what's going on? Kim?
Hello, Kim? All right,shouldn't hear wrong? Yes, Kim Guy

(38:13):
go ahead, what's going on?And you're right about. The office I
go to is the one on Eisenhowerin Loveland, Colorado. And I don't
really know if there's actually a dentistthere anymore, because that's part of the

(38:34):
problem, because I went in Octoberof twenty Well, I'm pretty certain they're
going to have a dentist there.I mean, I don't know who's I
don't know who the actual dentist isanymore, because that's the last thing that
I ran into. So what's theproblem. Let's get to the problem.
When did this problem occur? UhOctober of twenty twenty three, and what

(39:00):
happened. I went for a inexam and I have upper dentures already,
and I had teeth that were botheringme on the bottom. And I saw
the dentist. He said, Okay, we can remove most of your teeth

(39:21):
and then leave three teeth and youcould have dentiers on the bottom, and
so they would anchor to those threeteeth. They would use those as anchors.
Yes, but they also those threeremaining teeth would need root canals.
Okay, So anyway, so hescheduled me for their oral surgeon. That
was going to be in the officeand they actually had an appointment for the

(39:44):
next day to have the extractions done, and that was with doctor Hardy.
So I went in. It wasn'tpleasant, but you know, it was
well nothing, no, it neveris, so that what what happened.
Yah. So he wasn't really nice. I mean he was like really rough

(40:05):
with me, and but I waslike, I got to get this done.
I'm just I don't care, youknow. So he pulled the teeth,
dut that done. As I wasleaving, they said, okay,
you'll come back on November the sixthand get impressions made. So I went

(40:28):
back on November the sixth, hadthe impressions made. I saw doctor Muirs
again and as I was leaving,I said, oh, how long will
this take, you know, untilI get my genters and she was like,
oh, well, it won't belong. And I said, did
my insurance approve it? And shesaid yes, we got approval for upper
and lower genters because my upper denterswere had been broken and they had been

(40:52):
repaired and they were like on borrowtime. Okay, So they got approval
for upper and lower. So everythingseemed, you know, like okay,
I'm moving along. And then theysaid they would call me when my denters
were in. Yeah, so whereare we going with this? Like real

(41:13):
quick here, what is the problem. The problem is is I don't have
any dentures. I called back overand over and over. Wait a minute,
so why you have extractions? Youhave the root canals, you're waiting.
Why don't you have dentures? BecauseI get a bunch of different answers.

(41:35):
One time it was, well,we can't call the lab because the
lab is the electricity is off.It's a lab. Yeah, but m
after all this time, if youcalled today, what would they tell you.
Well, the last thing they toldme was that they have a new
dentist and they have to get approvalagain. And that was okay. Did

(41:57):
they pay? Did you pay themanything? I didn't pay them for the
dentures. I paid them for theextractions and the visit. Okay, that's
fine. Then if you haven't paidanything, you know what I would do
at this point, I would cutbait. I'd leave go somewhere else.
For God's sakes, Why would youcontinue with the place. What's that?
My insurance ended on March of thisyear, So what is that insurance.

(42:22):
Well, I don't have any moneyto pay for dentures now, so they
strung me along for six months andnow I don't have insurance, so I'm
like still without But they didn't getpaid from your insurance, right, No,
they did not know that, Ican tell so right now, here's

(42:47):
the problem. If you're going totry to hold them responsible for the cost
of dentures because they strung you along, unless they did it on purpose,
with intent, or through negligence,and to try to prove that is ten
times more expensive than getting your dentures. Kim, that's the truth. That's

(43:10):
not necessarily the best news for you, but it's the truth. It really
is. You're trying to make thecase. I mean, in a perfect
world, you would like to makethe case that because they strung you along
and you no longer have insurance,they should pay for it. Yeah.

(43:30):
Yeah, Now I want to askyou something. Why don't you have insurance
because I'm over income for Medicaid NowI have Medicaid. Oh crap, I
get for a man. Oh wow, now I understand. So Medicaid was
going to pay for it, yes, and they had approved it, dang

(43:52):
it. So how much over income? Are you get back? No,
I get what you're saying. Howmuch over in come? Are you five?
You're literally make five hundred dollars more? And and is that five hundred

(44:14):
a year? Yeah? I meanyeah, that's no a month. I
guess I don't know. Actually,now that you asked that, well,
because I was going to say,man, if it's oh, listen,
listen, this is a This isa case of someone trying to do better
in life and getting penalized for it. That's what That's what you're doing.

(44:37):
Did you get a better job,Kim? Or did they just give your
razor? Well? I mean,I'm sixty two years old and I'm on
I'm on disability. Oh is thatthe income you're talking about? The discipline?
So is the disability income the onethat puts you over? Yes?
Oh dang it. Okay, Kim, here's the deal. How much are

(45:00):
those dentures going to cost? Idon't know about fifteen hundred? I guess
I don't even really know. Ithink it's I don't know. Can you
find out? I remember when Igot to other dentures, it was,
well, you better do it quickly, do you don't, Kim? Do

(45:21):
you know once you have all thoseextractions. If you don't do the dentures,
you're going to have a problem,right, I know, that's I
know. I mean, I hurt, my gums are killed. Yeah,
yeah, but they're not. Yourmouth isn't shifting yet, but it will.
I know. So I know.Here's what we have to do.
Hold on, I need to getsomeone on from our dentist, our dental

(45:45):
expert. She's really hard to geton. But I want to reschedule this.
Here's why I want to figure outa way. I want to know
what these are going to cost approximately, because you might see if you could
take these guys to small claims court, then it won't cost you that much
to find out if a judge agreeswith you on the negligence right or on
the breach of contract, call ita breach of contract. And really,

(46:07):
I forget it. If you're gonnahave to hire an attorney, for forget
it, it's never gonna work.That's why I ask how much these are
gonna cost? Kim? Can youget an estimate from anyone on what they
will cause? Can you ask theoffice that you've been talking to say to
them, hey, I don't haveinsurance anymore. I need to know what
they're gonna cost. Yeah, askme if I can get a call back

(46:30):
from them. They're always telling mei'll call you back tomorrow. That way,
we can't call it because they're goingto throw hip in our face.
So if you could or and thenalso could you, Katschina, could we
try to get This is so hard, but I'm sure we can find a
time to get her on. Uhdoctor Kelly, our dentist, I say,

(46:55):
our dentist, sus and me andMark, Hey, Tom, can
I ask a question? Yeah?Okay. So let's say in October Medicaid
approved the dentures and they started tomake the dentures in October. Isn't she
covered with God? You know whatyou're talking about? Something like this?

(47:17):
What if you were in short andhad a car accident and then you went
on and didn't have that insurance wherethey still cover you. Yes, exactly,
So okay, let's find out,you know what, that's another thing.
Hold on, good idea. I'mnot saying it'll work, but let's
do this too, Kachina, let'sget on Integra insurance. To ask about
that about Medicaid. So I wantto get Integra insurance on. I want

(47:39):
to book doctor Kelly to find outif she knows about any low cost dentures
or knows about dentures and how longshe could wait to get him put on,
and then what the approximate. Yeah, just some opinions on that.
The next one. I also wanta retirement planning center of the Rockies.
So we got a busy day.I got Brooke White here from Red Rocks,

(48:02):
roof and Solar. Let's do itall coming up three ozho three seven
one three talks seven one three eighttwo five five eight eight eight heating dot
Com. Now's the time to callin for a twenty eight dollars no risk
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eight bucks risk free service fee.So for twenty eight bucks any item,

(48:23):
they'll come and service it like awater heater with a flush, or your
furnace for a checkup and a clean, or your a toilet, and then
if it needs anything more, theycredit you the twenty eight bucks. That's
eight eight eight Heating dot Com threeoh three seven seven zero two seven seven
six Go with a sure thing Denver'sbest roofer Excel Roofing dot Com. You

(48:46):
don't pay a cent until you're content. Time for an insurance checkup free no
obligation comparison call Compass Insurance paying toomuch your coverage at dozens of insurance companies
find out now three all three sevenseven one help. You'll think you're his
only customer when you choose Frank durandthe real estate man dot com to list

(49:07):
your home with Remax Alliance three ohthree nine two zero sixteen twenty two.
Okay, Tom Martine, you're troubleshooterthree O three seven one three talk seven
one three eight two five five.Now I want to talk to UH.

(49:31):
I want to get Integra on forKim and that that that dental problem.
But right now I want to talkto UH Cody because he has a follow
up And Cody, do you havethis problem you had? I'm trying to

(49:52):
find your original call. When didyou call in? You're working with Deputy
bo what what when was your originalcall? I called in? I think
last Thursday? Okay, gotcha,all right, I'm gonna find it,
So go ahead tell me what's goingon? Bro? All right? So
the Colorado Spartans football team, they'rean arena football team that plays at the

(50:15):
Budwiser Event Center in Love Oh Oh. I remember, and you said they're
ripping off local hotels and stuff.Correct, at least because they're not paying
their bill and they're trashing the rooms. And what did I tell, Deputy
Bow Did you look into this?I'm not sure what we were. I'm

(50:37):
looking for the call, and I'mreally sorry about this, but I remember
the call very well, and Iwanted to not only get the word out,
but I wanted to contact the ownershipof the team to find out what
they had to say about it,and then verify the story with some of
the hotel people. So, so, what did you find out, Depety
Bow? Tom? I found Cody. Yeah, Cody called in lastday,

(51:00):
I believe it around one o'clock.Yeah. I talked to Cody a little
bit and he gave me the ownerof the Colorado Spartans. His name is
Tony Thompson. I called mister Thompsonon Friday, and it was ironic.
He picked up the phone right away. I told him who I was,

(51:21):
and I explained the situation that Codygave to us about the non payment for
the rooms. Yeah, the woodsprings in the Candlewood Hotel and he told
me, yes, I know aboutthis. I'm going to call the manager
of the hotel. I think hewas going to talk to the Wood Springs
Suites on Monday. So I askedhim if I could follow up. So

(51:44):
I called Monday, and now thathe knows who I am, he didn't
answer the phone. So then Isent an email on Tuesday and just asked
him if he could get his sideof the story on the non payment.
So he did not respond at all, And then on the next day I

(52:07):
followed up with another email and justasked mister Thompson if he would just come
on air and explain his situation aboutthe non payment to these hotels. And
he's never responded. Okay, SoTony Thompson, the owner of Colorado Spartan's
an arena football team, is basicallyripping people off. Yes, And what

(52:31):
I don't like about it this hotel, these suits, the Woodsprings in the
Candlewood. These aren't Marriott's or SharedInternational hotels. These are mom and pop,
small operations. And to take ahit of like up to twenty thousand
dollars in non payment, that's justunacceptable. Now, Cody, what was

(52:52):
your what was your part in allof this. Do you do you work
at You said you worked at oneof them? Yeah, I work at
Wood Springs Sweets? Okay? Now, have has he done anything to uh
contact them? Tom? I've calledhim several times and there's been no response,

(53:20):
no reply from him. I've sentemails and I know the same as
true from Candlewood Sweets and there spendcrickets so bo. He did say he
was going to contact the Wood Springsmanager. Yes. When I called Friday,
I told him what about the otherone? What did he say about

(53:42):
the other one? He didn't.I just mentioned the Woods. I did
mention both Sweet Hotels Sweets, Tom, but I concentrated on the Woods Spring
because that's where Cody the college.Cody, are you a manager there?
Yes? I am? Okay,Cody. Do you know the manager over
at Candlewood? Can we get himon the air? I spoke to her.

(54:07):
I don't believe she wants to comeon the air, But does she
want to get paid? She absolutelydoes and has sent many, like she
said, many requests to Tony andshe's called him again. Would she talk
too off the air? I believeshe would, and she may be willing

(54:30):
to go on air. Well,let's call her off the air. I
don't want to pressure her. Iwant to help her. I don't want
to pressure her. But Bo,here's what I'd like to do. Okay,
I'd like you to call the othermanager as well and verify this and
maybe get if she doesn't want tocome on the air, get a few
quotes from her on what they did. I will and if the situation isn't

(54:53):
resolved, it's such a high number, I think these hotels are going to
have to take the Colorado Spartan andTommy Thompson to court. Well, where
are they staying now? With abad rap like this? For? Where
would they go? Again? Myunderstanding is they have been trying different hotels.

(55:13):
I think they are currently at theMarriot in Loveland. I wonder if
they're paying. My understanding is theygot some kind of a sponsorship deal through
them and are able to stay forfree. Now that's about two and a
half to three weeks old information,so I don't know if that's still correct.

(55:35):
Probably gartering that for signage at theirIn the end, they primarily stay
up there because they play at theevent center? Right? Is that the
is that still called the Budweiser EventsCenter. It's now called the Blue Arena.
The Blue Arena, okay, butit used to be the Budweiser Events
up there. Correct, it wasthe Budwiser event her the ranch, now

(56:00):
the now the Blue Arena. Okay, Okay, let's let's do that.
Call them and uh, and Iwill let you know what we find.
We're not going to let up onthe pressure. So I'll call the manager
of the Candle with Suites and justverify this large amount and see if I
can get her on you. Thanks, and I'll get her statement, all

(56:22):
right, thank you. Now I'mwant to go to John Jones Integra Insurance
Group with a very John Jones Juniorwith a very simple question here, Hey
John him, So, if Iever had surgery and uh, the surgery
was approved and I had the surgery, and then I dropped the insurance later

(56:44):
on, they're still going to continuepaying for that bill. If I get
in a car accident, and let'ssay I had an insurance company and uh,
and then I switch insurance companies,that past accident is still a response
ability of the old insurance company.So I want to know what happens here.

(57:05):
Kim was legitimately on Medicaid and theyapproved her for dentures. Okay,
the people ordered the dentures and startedmaking them. Meanwhile, her income increased
and put her over the limit forMedicaid. Now, will Medicaid still pay

(57:29):
for those because they were ordered underMedicaid or are they going to say you
no longer qualify. That's a trickyquestion, isn't it. No, it
is a tricky question, and Iwould think that. Well, So in
the span of the dentures being made, Kim, how how long was it,
Kim from being you were examined andthen they didn't make them? How

(57:52):
long was it? The day theytold me I was approved? Was obray
twenty twenty three. I had theextractions on ten four, twenty three,
but I actually talked to the officeand made sure. I was like,
yeah, I am I approved formy dentures, And I said yes,

(58:15):
upper and lower. So you wereapproved in October of twenty twenty three.
Yes, but she's on Medicaid now, she's no longer so on Medicaid then,
and my Medicaid ended ten I meanthree point thirty one, twenty twenty

(58:36):
four before you could have the dentistsput in No, she didn't have them
put in. She didn't. They'restill not done. These people have been
delaying. But now she doesn't haveMedicaid. Will Medicaid retroactively pay for those
She's not on Medicaid anymore. So, that's right. It's a little bit

(58:59):
different of a circumstance and what youknow, how you let into it as
far as like if you have asurgery, you had it. No,
No, I get that, No, I get that. But she had
the impressions made, she had theextractions, and they're still in process of
making the dentures. Has she spokenwith Medicaid? Have you spoken with Medicaid,

(59:22):
ma'am? No, she just assumed, she assumed because Medicaid ended,
this claim is not going to bepaid. Now. They did pay for
the extractions, right, because theywere done back in October. But now
as part of that same visit,they started making dentures presumably. Okay,

(59:50):
so we don't know that the dentistshave been made. It's just great.
No, what do you think,oh one of those? Can you?
Is there a way for here youto find out? John? I mean,
well she doesn't. Now you're sayingshe can just call and ask the
same question. I understand that.I thought maybe you ran into this before.

(01:00:13):
No again, three seven one three, Let's put that on hold there,
Let's just go on, and here'swhat we're gonna have to do,
Kim. You're gonna have to callSocial Services and explain Medicaid and explain it
to see if they will cover it. I mean, if not, we're

(01:00:36):
still going to get our dentist onto figure out what it would cost.
And I want you to ask themwhat it would cost. Maybe they'll give
you a discount if you're paying directly. I don't know, but okay,
I need to call Perfect Teeth andfind out how much. Here's what you

(01:00:58):
ask him. Here's what you askhim or tell them. You tell them
that, since this has taken solong, you're no longer on Medicaid,
what will it cost you if youpaid directly? Okay? Then the second
question is to Medicaid. Would theypay for these retroactively because you did when

(01:01:19):
you did qualify for them, youwere on Medicaid, And just tell them
they're in the process of making them. Just say that, I mean,
because they are no matter what,they're in the process. So call us
back. I'm going to mark thispending and we'll figure it out. Three
zero three seven to one three talkgo with a sure thing Denver's best roofer

(01:01:45):
Excel Roofing dot com. You don'tpay a cent until you're content. Time
for an insurance check up free,no obligation. In comparison, call Compass
Insurance paying too much your coverage atdozens of insurance companies find out now three
all three seven seven to one help. You'll think you're his only customer when
you choose Frank durand the real estateMan dot com to list your home with

(01:02:07):
Remax Alliance three all three nine twozero sixteen twenty two. Hi Tom Martino
here, Redrocksars dot com us.I want to talk to Brook about something.
And we do a lot of talkingabout battery backup, So somebody wants
to know battery backups? Are theyfour mainly when you don't have sun?

(01:02:36):
Or are they for other reasons?Now, the way I understood it,
you when you're getting the bulk ofyour son, you store what you don't
need or what you're not using fortimes when you can't meet full demand.
I mean, how does it Whatis the normal use of batteries? Some

(01:02:57):
people say they're for emergencies. Otherssay it's for evening out the flow or
the usage. What is it for? What are batteries actually for. Yeah,
so usually people get batteries just tomake sure if the grid ever goes
down, that they still have power. So more of your emergency situation.
But let's say this, during theday, you're generating a lot, and
at night you're not. What happens, you don't use your battery, you

(01:03:20):
go back to the regular grid.Yeah, that's usually how it goes.
The difference is, though, isthat the batteries, in order to maintain
their health, need to discharge everyday. So usually they are charging up
to one hundred percent and then theydischarge down to maybe eighty sixty forty just
depends on which specific battery you use. So some folks have that discharge scheduled

(01:03:42):
when they can make the most moneyfrom the grid because like for instance,
Excel from one to seven, youhave double or triple rates right for time
of use pricing. So if youautomatically set your battery to discharge from say
three to seven, which is thehighest peak time, well yeah, then
you're going to make the most money. And then the next morning it charges

(01:04:03):
when they discharge, why can't theydischarge into your home instead of you paying
those rates? They do discharge intoyour home, but then the excess goes
to the grid. Is that whatyou're talking about exactly? Okay, So,
because it's logical to me if youif you're generating you and meeting all
of your electrical needs during the day, then come five or six or seven,

(01:04:25):
while you're still being charged higher ratesyou do use your batteries. Yeah,
you can set it up that wayone hundred percent. Well, isn't
that okay? Wouldn't that be logicalthough? Wouldn't you want to set it
up that way so you're not usingthe grid at its highest peak? Yeah,
that's what I always set up formy clients, and I recommend to
them. It just depends on thesoftware on the battery that they have too,
because some softwares, not all batteriesare created equal, so it just

(01:04:48):
depends on what they have installed.So then when you do set up a
battery system, and you said whenthe grid goes down, how long could
it powerhouse? I mean, itdepends on how many batteries, But mainly,
what do you do do you setit up to get you through a
day of no sun Yeah, Sowhat I recommend is always doing. We
recommend two batteries minimum for a wholehome because if you do anything less than

(01:05:13):
that, you have to have criticalloads, meaning it's like right right right,
Yeah, you have to relay whatyou want to keep on exact.
So with no solar, with nosunlight, the batteries would be designed to
keep the house going for the day. Yeah, between twenty four and seventy
two hours, again based on theusage of the home. But that's like
you said, complete blackout conditions.What does that add to the cost.

(01:05:33):
It depends. So if they doa Tesla power of all three and there
with an Excel territory, usually it'sabout twenty five hundred out of pocket on
the project altogether. Okay, Sowe have some other questions coming up and
we'll talk about that three ZHO threeseven to one three talk Like we have
Rpcenter dot com on about a retirementquestion that came up off the air.

(01:05:58):
And then we also have a questionMike, what is your question on solar?
Mike, Yes, sir, what'syour question on solar? So I
have a house in Windsor that Ipurchased in September last year. It's got

(01:06:18):
The entire south side of my homeis full of solar panels systems. Great,
it's done through I think it's calledin phase. I have not paid
for electricity since I've lived here.Basically, it's I get rebate checks that
very every month from Excel. Wow. But I'm curious if there were hail

(01:06:41):
damage on the rest of the home, and those solar panels, you know,
cover up a good chunk of thehome. How much of a pain
is it to replace a roof whenyou have a pretty expansive area and here
you have red rocks, roof andsolar so that's what they're set up for.
What do you do? Yeah?Absolutely So if the solar system is

(01:07:01):
covering the whole south part of theroof, but the north part of the
roof is exposed and hail damage occursthere, that's your question, right,
Yeah, pretty much? Yeah,yeah, So the we can't replace just
half a roof, you have todo the whole thing at once, and
there's a variety of reasons why.So what we do is we would work
with your homeowner's insurance file the claim. The homeowner's insurance pays for the solar

(01:07:25):
system get taken off of your roof. Then we put the new roof back
on, and then you usually waitabout two to three weeks to reinstall the
solar to allow the roof to kindof like the adhesive and everything to kind
of settle, and then you're backup and running. Depending on your insurance
policy, different policies will actually payfor the month that your solar system is
taken off and not producing power,so it'll actually reimburse you for your electric

(01:07:49):
bill that you pay. Then itjust depends on once your policy is so
you just need to make sure thatthe solar system is on your homewner's policy
and verify if they pay for theelectric bill WI your solar system is awest
roof replacement. We got more rightafter this. Thank you guys. Go

(01:08:10):
with a sure thing Denver's best ruferexcel roofing dot com. You don't pay
a cent until you're content. Waittime for an insurance checkup, free no
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his only customer when you choose Frankdurand the real estate man dot Com to

(01:08:34):
list your home with Remax Alliance threeoh three nine two zero sixteen twenty two.
Hi Tom Martino here, welcome tothe show. Three O three seven
one three top zero three seven onethree A two five five. So let's

(01:08:54):
talk and find out what's on yourmind today. And Uh, I want
to go to Gary Hanson real quick. We're running out of time. Gary,
I'm so I'm so sorry I didn'tget you on sooner. We had
a quick question and I got aninquiry off there saying that they were told
if they have a company with acertain number of employees, they're required to

(01:09:15):
provide a retirement plan for employees.Is that right our PCE Center Retirement Planning
Center of the Rockies, Gary,Well, they are required to do certain
things as it relates to health insurance. And that's anytime you've got more than
five employees or five or more.The rule about the having to have a

(01:09:39):
retirement plan. I think the numberis much higher than that, Tom,
I would really need to look atthat. Could we could we come after
come back to you after the topof the hour here and get some kind
of a direction well, we're afterthe top VR, aren't right now?
We're okay, we got yeah,give me just yeah, yeah yeah.
We'll give you some time and letme know, even if it has to

(01:10:00):
be in the next effur go witha sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay acent until you're content. Please time for
an insurance check up free, noobligation comparison call Compass Insurance paying too much
your coverage at dozens of insurance companiesfind out now three oh three seven seven

(01:10:20):
to one help. You'll think you'rehis only customer when you choose Frank durand
the real estate Man dot com tolist your home with Remax Alliance three oh
three nine two zero sixteen twenty twoript News need advice? Who you don't

(01:10:42):
have? Run anxious as a cam? Shooter's gonna help? Come man,
this is the Troubleshooter Show. Now, Tom Martine, Tom Martino here,
Welcome to the show. Three threeseven one three talk three or three seven
one three eight two five five.I'm going to go right to Gary Hanson

(01:11:05):
with Retirement Planning Center of the Rockies. Somebody had called me. We talked
off the air, and they said, Tom, we heard we have to
uh supply retirement plans to our employeesunder what circumstances? I'm not sure blah
blah blah. So we asked,I'm asking Gary to look into it.

(01:11:28):
Uh, Gary, what did youfind out? So tom My first instinct
was correct. An employer does nothave to offer a four one K plan,
however, if they choose to doso. Depending on the plan they
implement, and there are several differenttypes of four one K plans, there

(01:11:48):
are certain rules that have to befollowed should they choose to implement a four
one K, but they don't haveto implement it, nope. In fact,
only the note I saw here saidsixty per cent of the employers in
the US is all that even offerfor one K plans? At this point?
Then what about if you want tooffer a plan for yourself, then
you would have to offer it tooas an owner. Then you do have

(01:12:12):
to solo for a one K,a simple for a one K. You
could also do a save farmer fora one K and some of those plans
you mean just for yourself or wouldyou have to would you have to offer
to you? Oh? You wouldyou if it was just for yourself,
you would go pick the best onethat would fit you based on of course,
most people that are trying to offerthem a compensation plan that just covers

(01:12:35):
them, they're going to do thatbecause they want to compensate and put as
much money aside as they can,and that will still give you a good
amount of money you can put away. I don't know what the limits are
because those numbers change all the time, but it's something we can certainly.
But No, but Gary, thequestion I have in addition to what you
just answered, thank you for allof that. So if an owner owns

(01:12:58):
a company like this person called me, if they wanted to do a four
oh one K for themselves, wouldthey do they have to also offer it
then to employees? Your question istoo broad, Tom, depends on the
plan they choose, and okay,yes, some of them do not.
Okay, So there are some fouro one ks and own can do for

(01:13:21):
themselves without offering it to everyone.Yeah, there are solo for one K.
Okay. Then of course the simplefour oh one K is a different
type plan. Okay, No,No, I get it, I get
it. Okay that so I did? I did hear you? Then okay,
so then what is a four tooh three B that's you is the

(01:13:45):
offered three municipality and it's the sameas a four one K that's like your
cities. Your your municipalities will offerfour A three B plans and then four
fifty seven plans will sometimes be offeredthrough those same municipalities in the school districts.
There's just all kinds of internal revenuetax called plans are available depending on

(01:14:09):
the type of business you're working for, whether it's an owned business or a
not for profit business. There's lotsof different avenues under the four oh one
K regulations and different plan numbers.All right, well, thank you ourpcenter
dot com. Of course you guyswill always answer these questions nine seven zero

(01:14:30):
sixty six three thirty two eleven.I appreciate it, Gary, thank you.
All right, now let's move on. We have Heather. Heather,
listen, I'm sorry for the wait. I looked over your contract and I
want to just basically talk about thecontract you signed for twenty twenty four Honda

(01:14:50):
Civic at Mile High Honda. Thetrade was not a screw job. The
trade's okay. You owed money,they gave you basically what you owed and
a little extra on top of it. There's nothing wrong there. That was
a wash basically. Okay, Sothe good news, you didn't get screwed
on the trade. And I washoping I was hoping that was the case.

(01:15:14):
Now, okay, the problem Isee is all the extras. My
god, did they hit you withevery extra they could find? And it
amounts to what ten or eleven thousandwhatever? And you were told you could
not remove any of those when youwent back. Now, which ones?
Because you can remove any one ofthem absolutely positively, get them taken off

(01:15:39):
your loan or get them credited back. You're not required. There's no such
thing as no cancelation. So whatspecifically, and who told you at my
high Honda that you could not cancelsome of this stuff? And what was
it you couldn't cancel? It wasa different finance guy and his name was
Reuben herrera U and he said thatI could not cancel the windshield the glass

(01:16:05):
because I tried saying, you know, I have that with my car insurance
and no, no, no,you can cancel it. He's a liar,
Yeah, he was, all right, what else? Did you cancel
everything else? It didn't look likethe gap was. You don't need the
gas, right, not from them. You get the gap from your own.

(01:16:28):
Everything that they offer, you canget cheaper elsewhere, including if you
don't ever get credit life and disability, just get a normal life insurance or
a normal disability and policy. Waybetter. But you don't need any of
this stuff. Now, if youagreed to something that they already did,
like the mop and glow, that'sdifferent. You know, the fabric and

(01:16:50):
all that crap you don't need ifthey already did it, there's not much
you can do about it. Butall the other stuff you can have removed.
So, oh, what was notremoved that you wanted? Remove the
glass and those two things? Whatabout this other crap you paid for?

(01:17:14):
You paid for maintenance plans and youpaid for Oh well, what about all
those expensive Did you get those removed? Supposedly they deleted all that, but
I did not get any new paperwork. And he said that my payments were
staying the same. Well, no, they would stay the same, but
you'd owe less. But you gotto check Heather and call us back.
Please check with your lender to makesure. You want to make sure your

(01:17:36):
ballance was reduced. This guy mightbe lying to you. I don't like
what I'm hearing. You got toyou tell him you want some kind of
indication that this stuff was canceled andthat you talked to me. And I
told him that I personally have hadthese windshield things removed for other customers.

(01:17:57):
And he's not telling you the truth. And we're going to talk about it
on the air. Just just listen, fight fire with fire. I am
tired of these people beating up people. I appreciate you, and you know
they get you in the door.They said thirty one thousand, and then
they put the trim on the braOh my god, it's no, no,
no, you're right. That's whatthey do. They do. They

(01:18:20):
remember the expression I use. Theypack the deal. Right. So let's
take this one step at a time. Check with your lender and say here's
what you say with your lender.Add up all that stuff and say to
your lender, I canceled supposedly ninethousand dollars worth of stud whatever. You

(01:18:40):
canceled six thousand whatever that I'm talkingabout the stuff they actually agreed to cancel.
Now, they said I would begetting a credit on my loan balance.
I want to know if that happened. Now, then I want you
to call this Herrera guy or whoeveror his boss and say, look,
I went in there to have someof this stuff taken off, and I
need verification it was taken off becausemy lender says, I don't have it

(01:19:04):
taken off, and I this isdirty dealing. I also want the windshield
crap remove coverage. Okay, doyou know in that windshield coverage you read
it closely, which you probably didn't, and it's not on your contract.
Do you know that they tell youyou can get a new windshield for so
much per windshield? Right? Right? Well? Or did they tell you

(01:19:29):
about the deductible? Did they eventell you about the deductible? No?
And and here's another thing. Theydidn't tell you that when you reach five
thousand dollars in windshields, you haveno more coverage. They of course they
didn't. So call me back.Okay, I got your information here,

(01:19:53):
I wrote it down and tell thatf and I so call your lender.
Then call the FNI guy back orthe general manager, and just call us
back and let us know if they'restill going to hold to their guns for
this, because this is right now. The worst abuse in cars right now
are all these packed things they packon your deal. It's just an effort

(01:20:13):
to make more profit, which there'snothing wrong with if any of this stuff
was worth a crap, But noneof it is worth a crap, none
of it. Three oh three sevenone three talk seven one three eight two
five five. Genesis Total Exteriors.Remember the benefit there. They do everything
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(01:20:35):
gonna have coming up unfortunately too.Remember Genes is for a one stop for
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Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're

(01:20:57):
content, wait time for an insurancecheckup free, no obligation. In comparison,
call Compass Insurance paying too much yourcoverage at dozens of insurance companies find
out now three oh three seven sevento one help. You'll think you're his
only customer when you choose Frank durandthe real estate Man dot com to list
your home with Remax Alliance three ohthree nine two zero sixteen twenty two.

(01:21:27):
Hi Tom Martino here three O threeseven one three talk seven one three eight
two five five Kenny? What's goingon with you? Kenny? How can
we help you? Hey? Tom? This is about c SL plasma one
hundred and twentieth and Washington, andnow tell me about it. What's what
is about CSL plasma? All right? Man? So I'm going there to

(01:21:50):
donate plasma to get money office.Oh, I get it. Okay,
I see what you're saying. Yeah, I got it. Hi, Man.
I go through the whole orientation flyingcolors. Everything is great, and
you do a lot of testing,a lot of questions, some strange questions,
but you don't by the way,what do they pay what do they
pay for? What do they payfor plasta? Well about your first donation

(01:22:14):
fifty to seventy dollars. You'll bein there for about four and a half
to five hours during orientation, sayingthat the person that makes fun. Then
what do they pay after that?Like, once you go through this,
what do they pay you fifty bucksper donation? And how much do they
take a leader? I never actuallylooked at the bag, Tom. Well,

(01:22:34):
okay, so how often are youallowed to do it? I'm just
curious for those listening every two days. Wait a minute, Wait a minute.
You mean someone can go in everytwo days and make fifty bucks two
to three days. I'm pretty sureit's two, but it might be three.

(01:22:56):
But that is correct. You canmake fifty bucks by donating plasma.
That is right. So wait aminute. Okay, hold on because now
now wait a minute. See here'sthe problem. Now, I got now,
I got Dragon walking out right now. He doesn't want to work anymore.
That's the problem. So see,so Dragon, do you know actually

(01:23:17):
you can only make seven hundred andfifty bucks in a month. You think
that's more or less than what Imake? Here? Hey, listen,
if Brownie has anything to say forit, you can like minimum wage.
C CFL says four fifty, biolabs and uh lovel and says seven fifty.

(01:23:39):
So the dig i'm csl anyway,go ahead. So so what's the
problem now, sir? What's goingon? All right? Man? Right
to the chase. Everything goes fine. I have my medicine bottles with me
so they can do what I'm on. I go now, I don't get
what you mean your medicine bottles?What are you talking about? I physically
brought into bottles so they can putin a computer for they know what I'm

(01:24:00):
under. Okay, I gotcha,right, all right, I get She
gets to it. So in otherwords, if you're on any drugs,
they kind of look askance at that. No, no, that's perfectly fine.
You know what if you're on dothey ask about illegal drugs? Yes,
they did, and that's a that'sa whole different interview. And answer

(01:24:24):
is no. Okay, so forgetit, dragon, you won't be able
to go Okay, keep going,man, So you go in there.
She gets to a drug called Sheasked me what they right drugs are for?
You know, you know, diabetes, blood pressure, nothing unusual for
sixty four year old American male,right, nothing unusual. She gets to

(01:24:45):
a dema A demon is for swellingE D E M A. I know,
yeah, all right, okay,So she goes to ask me where
the swelling is. This is towresthe end of the whole thing. It's
from my foot, my ankle tomy knee, which after taking the drugs
for a week, ten days,the problem went away. Stay on.

(01:25:05):
The medication is prescribed to me,no problems, right, I guess it's
because of excess water built up hersystem. I understanding it also has a
little bit to do doc right withhis diabetes, right, yeah, and
also it could be, you know, something to do with this circulation as
well. Yeah, it's not agood thing, by the way, but

(01:25:27):
go ahead. No, but Ihave it, you know, taking I
have it under control, all right, man. So she turns around and
she goes, because she goes tolead the room. I said, where
are you going? She goes,well, I'm trying to find out if
we can do this. I said, what do you mean, it's just
a game changer? She goes.It might be she comes back and she
goes, because you didn't know thisis a blood print. Tom. When

(01:25:49):
she left her room, I wassmart enough to turn on my voice recorder
on my phone. I already knowwhat's going to happen. Said what did
she say? She said, becauseit was a you did not know it
was also used as a blood pressureand what you used it for. I'm
going to just qualify you from givingflash pat. What is the drug sir?

(01:26:11):
What is the drug? Edema?E D E M. A wait
that's the name. Name is thecondition? No? No, no,
yes, yes, kay, yeah, you're absolutely right. I put that
dog on things down, and oh, here it is. It's a big
name, Tom. What is it? I want to hear it. Hydrochlorozine

(01:26:33):
H Y D R O C HL O R O T H I A
Z I D E. You gota twelve point five milligram camps blue.
Okay, all right? And sothen what because I didn't know what it
was for? Yeah, blue fluteshappened twelve point five milligram because I did

(01:26:56):
not know what it was used for. I was just qualified. And they
said, let me get this straight. You're disqualifying for what if treating physician
prescribe me. You think you're smarterthan a treating position. She doesn't got
no credentials, no tags. Welllisten, man, hold on. That
drug does not disqualify anyone anyway.So I don't even understand what difference it

(01:27:17):
makes. Yeah, I got itrecorded. Well, I don't care if
you haven't recorded all. I justdon't know why that would disqualify you to
begin with. Well, it doesn'tmatter if he's disqualified, No harm,
no foul. It's used for highblood pressure, it's lee used for fluid

(01:27:39):
retention, so it's it's a diuretic. And if so what they're saying is
this. They don't know why you'retaking it, but they don't. They
won't let you donate blood with highblood pressure? Is that right or wrong?
My blood pressures? I'm under mostthree different blood pressure pills, and
they mind those other pills. Itwas just this one. Yeah, correct,

(01:28:04):
Because I didn't know, I said, you know what, but doc,
Doc, here's what I think.Doc. They're doing an abundance of
caution and they're just here's what they'relooking at. They're looking at the totality
of this guy, and they havea right to make up their own standards.
It doesn't matter if they say he'sdisqualified, right because he has blonde

(01:28:26):
hair, they have the right todo that. Well, not so much
blonde hair. But I can't wait. I know what you're saying, so
so listen, man. If you'recomplaining because they turned you down, Kenny,
I mean, they do have aright to do that. You don't
tell him you're absolutely right. I'mnot going to argue that point. But

(01:28:46):
when you sit there and suggest becauseI didn't know it's for a diuretic or
a blood pressure, I'm swelling.That's why you're there, Kenny. I
just think you're hanging up, Kenny. I think you're hanging on a phrase.
I don't. What I think theymeant was this is that even though
you're taking it for a edema andmaybe a DEMA, doesn't disqualify you taken

(01:29:10):
into its totality with what else dosfor and all your other drugs, they
don't feel comfortable taking blood from you. I mean, I don't think they're
looking for reasons to disqualify you.I don't. I mean, what are
you kind of are you taking thispersonally or something because you feel that because
you did not have knowledge, that'swhy they're turning you down. Of course

(01:29:31):
it's not doctor what she said.Okay, well she said it, but
she didn't word it properly, Kenny. She what she meant was it's used
for more than just a DEMA,and because of that, they can't use
you. And say because you didn'tknow that. I understand what you're saying,
But what difference does it make?What she says? Who cares?

(01:29:54):
I mean, what I'm getting atis it's pretty clear if you look at
their terms and condition that there arecertain drugs in certain conditions they will not
take. It doesn't matter what shesays on your website for prisons that don't
waste four and a half five No, no, that would tiss me off
to I get you, bro,I get you. You're right, they

(01:30:15):
should have some pre screening questions soyou don't waste your damn time. I
look at I get you there,I really do. I understand that completely.
But here's the thing. Here's thething. I don't know what to
say other than you're upset because ofthe reason she gave you. But I

(01:30:35):
am positive that they have a listof drugs and combinations of drugs and if
you're on them, you don't donate, period. And you're right. I
don't know why. I have noidea why they would not just post it.
Why wouldn't they do it? Idon't know. I don't know.

(01:30:56):
They have certain things tattooing, reason, tattoo piercing. Obviously, pharmaceuticals are
not legal. These are all thingsare automatically disqualifications. I mean, but
not when I'm prescribing something by atreating position. I said to say,
you think you're smarter than that treatingposition? No, no, no,
But there are a lot of things, sir, There are a lot of

(01:31:17):
things prescribed that people wouldn't want yourblood. There are a lot of things,
you know, opiates are prescribed.What difference does that? It doesn't
matter if it's prescribed. What mattersis these people have come up with a
set of rules on what they willor will not take with blood. I

(01:31:38):
don't see Listen, Kenny, Idon't think. I don't think that we
can handle this problem for you.I really don't. Maybe there are other
centers that won't care that much.Three all three seven to one three talks
seven one three eight two five five. So Cody had called earlier about the
Spartan's hotel. Excuse me, theColorado Spartans, Uh, the sports team

(01:32:01):
Arena football team that is supposedly rippingoff other people in the hotel and motel
business. And he's working with DeputyBow. He called back for another follow
up. We'll do that right afterthis. Go with a sure thing Denver's
best roofer Excel roofing dot com.You don't pay a cent until you're content.

(01:32:27):
Time for an insurance checkup, freeno obligation comparison call Compass Insurance paying
too much your coverage at dozens ofinsurance companies find out now three oh three
seven to seven to one. Help. You'll think you're his only customer when
you choose Frank durand the real estateman dot com to list your home with
Remax Alliance three oh three nine twozero sixteen twenty two man Hey, Tom

(01:32:49):
Martinez here three three seven one threetalks seven one three eight two five five.
Mike has a comment on that plasmadonation. This one. I was
upset because he sat there through anorientation and they saw one of his drugs
and then said, well, wecan't take your blood. He was upset.

(01:33:11):
He thought they were just you know, like upset with him because he
didn't understand what the drugs were for. It's just a big mix up.
Anyway, go ahead, Mike,Yeah, I want to tell you about
my expense, and then don't giveadvice to Kennedy or Kenny Kennedy. I
truthfully answered, well, I wasenrolled with one of the donation places.
In the pre screening questions, askedyou, is if you any surgery recently?

(01:33:35):
And I answered yes, and theypulled me aside and then they put
me on hold and I came backand they said, as a result of
that surgery, not only are youbanned, but you're banned forever, for
life for any of our facilities onthe earth, in the universe. So
my advice to Kenny is to lie, lie, lie, and say you

(01:33:58):
don't take any drug. Really mighthave an arbitrary They seem to have an
arbitrary and capricious method of deciding thesethings, where there's it's totally unscreened,
it's it's it's no information, it'sit's haphazard, it's whatever they feel like,
Hey, Mike, what surgery didyou have? I had written a

(01:34:23):
detachment Retten. Why the hell wouldthe wait wait a minute, why would
that disqualify you from donating blood foreverand ever? I had no idea because
I and for surgeries. I hadno blood transfusions. I had Uh.
Oh, I know why. Iknow why. But it's not only because

(01:34:44):
of contamination of blood. They're afraidthat you donating blood can cause you problems.
Oh I really do believe that.No, no, No, the
more I think about that, theybe because maybe they think, Doc I
don't know anything about the eye.But isn't it possible that they also want

(01:35:06):
to limit their liability because you know, if let's just say he had an
eye problem. And the doctor said, well that was from giving blood.
You know what I'm saying. I'mnot saying that would happen, But don't
you think that that's That's the otherside of the coin, Mic. They
want to make sure the blood ispure, or as pure as they can
get, but they also want tomake sure they don't do you any harm.

(01:35:28):
I would say that has a lotto do with it. Yeah,
but Tom, I can't imagine takingblood would have any connection whatsoever with a
detatched retina. No, no,no, I'm asking though you. Is
it possible that giving blood could puta strain on his system that would hurt
his eyes? I don't know.No, I can't imagine it. Okay,

(01:35:49):
Well anyway, Mike, Yeah,lie, lie, Lie, that's
my advice. Do you give blood? Now, I'm not going to comment,
well you do, and you lieabout it, right, Okay,
that's what I'm lying about. I'mjust taking the pip. Now. You
know what a lot of people dothat like For example, Mike, no

(01:36:10):
matter what have you noticed where yougo for anything medical? I mean,
so if you go to get amassage, if you go to sign up
with a new chiropractor, if yougo to uh, do hydration bars.
They ask everything that has ever happenedto you ever, what supplements you take,

(01:36:31):
what drugs you take? What blahblah blah blah blah blah blah,
And it gets to be a painin the ass. Really, there should
be one central depository if you wanted, you know, to give out your
information, so you don't have tokeep writing this over and over and over
because they don't all use the samesystem. Now, Cody, you called

(01:36:55):
back, what's going on about theColorado? We're trying to get an interview
with this owner? Well, DeputyBall already talked to him, and I
would call that an interview. Herefused to talk any further. And then
I asked Deputy Boa, also callthe other hotel. What's going on with
you? Cody? Yeah, yeah, go ahead, Yeah, Tom.

(01:37:20):
I called the general man. Ihad Cody come back on the air.
I had called the general manager ofthe Candlewood Suites during the break, talk
to her a little bit. Shedid not want me to give her name
out, and she was adamant aboutcoming on the air, So she really

(01:37:42):
doesn't want to make any official statement. No, but she did acknowledge that
the Tony Thompson of the Colorados Spartansdid ohe the Candlewood Suites money, but
that's all she would go with it, so she did not want to comment
any further. So I guess whereit stands. We just need to help

(01:38:03):
Cody out at the Wood Springs.Sweet who will help them all? I
mean? But yeah, it's stillshe just didn't want to comment at all
about it. But she did acknowledgethat they did stay and they do ohe
the hotel money. Okay, Iwill say they owe them by ten times

(01:38:27):
what they owe us. I wonderwhy she's so secretive. I got it
from them. I don't know ifthey've already started legal proceedings possibly if that
could have anything to do with it. Okay, So I wonder what the
endgame is for this, uh TonyThompson. I honestly, I think he

(01:38:51):
is doing it. I think he'sdoing it with the belief she's doing everything
in good case and he's to keephappening to him. Instead of him taking,
you know, taking responsibility for whatis happening, he's trying to find
shortcuts out of the situation because hekeeps telling people that he makes about one

(01:39:16):
hundred thousand dollars every home game andthat it's no problem to pay. But
then as soon as he has toldus okay, this paycheck should be here.
For instance, April first, hesaid he was supposed to get one
hundred thousand dollars paycheck. I've hadalmost no contact with him since then because

(01:39:41):
he will not return my calls oremails. I've reached out to every phone
number I can find on the Spartan'swebsite. I've reached out to Tony's personal
cell phone, and it's almost likeat this point, he is avoiding any
number he recognizes because he he knowshe doesn't have the money to take.

(01:40:02):
Now, I get what, Iget what you're saying. So on the
website, is there anything about himon there? Yes, he's listed on
the website as the owner. Okay, so bo I would try one more
time to call him and tell himthat we are literally going to do a

(01:40:24):
story on him. I mean,you know, like big time, and
we're going to keep it up,and we just need to know we want
him to give us his side.Man. Well, tom Tuesday I did.
I sent him and he will notreturn my calls since he knows my
number. I did send him anemail and ask if he would come on

(01:40:44):
the air and discuss his side ofthe non payment issue, and he's just
ignored it. I could certainly tryto Now's so we also have a Lisa
Rorrich Roich row Rich. Yes,she is, I believe, the CEO,
right. And then there's Zach ZachThompson. Is that his son or

(01:41:05):
brother or what. I truly don'tknow him at all. I've never met.
He's listed as the general manager,right, and I've not had any
dealings, any contact with him whatsoever. I've tried to but no response when
I've requested even a meeting with them. Tom, I could call this afternoon

(01:41:30):
reach out for reach out to ZachThompson. Yeah, we could, but
I mean, yeah, just justto make a good faith effort here.
But it's kind of sad that,you know, as a small business,
they'd be screwing a small business.Just doesn't Yeah, I don't know.
It doesn't feel good and this andthis has been something we've been fighting with
them since the beginning of March.All right, hold on, we will.

(01:41:57):
We're not going to let it go. I'm Tom Martino, go with
a sure thing. Denver's best RuferExcel Roofing dot com. You don't pay
a cent until you're content, waittime for an insurance check up free,
no obligation. In comparison, callCompass Insurance paying too much your coverage at

(01:42:20):
dozens of insurance companies find out nowthree all three seven seven to one help.
You'll think you're his only customer whenyou choose Frank durand the real estate
Man dot com to list your homewith Remax Alliance three all three nine two
zero sixteen twenty two. Hi TomMartino here, we have Red Rocks roof

(01:42:42):
and Solar with us in the studiotalking about solar and uh also, I'm
taking your calls. We have anotherhour to go. Three oh three seven
one three talks seven one three eighttwo five five. By the way,
Red Rocks rs dot com is yourwebsite, So I wanted to ask about
and do you ever see like wewere talking about Illinois, they actually give

(01:43:05):
a rebate check not a tax credit, for one third of the system.
That is incredible to me. Doyou ever see the state here Colorado ever
doing something like that, or doyou see incentives? Do you see more
incentives in the future for solar becausewe have such an emphasis on renewable energy

(01:43:27):
and climate change and all of that. Yeah, so that's kind of a
lot to deep dive, so I'llkind of take it in steps. So
the rebate take ILLINOI does is forrenewable energy credits. So they look at
the system and they determine how muchof like coal, for instance, that
you're replaced with renewable and that's whatthe check amount is based on. So
it's based on the system size.It's not a third of the system then,

(01:43:50):
No, it is about a thirdof the system, depending obviously on
how your installer charges. Okay,right, but as far as how Colorado
goes with it, the state ofColorado incentivizes the utility companies to come up
with their own rebates. So itjust depends on which utility company you have,
but there's definitely rebates just like thatavailable. Wait, we're gonna go

(01:44:12):
over that. They're a rebase rightnow, cash rebase available. Yeah,
just depends on your utility company.And that's for residential. Yeah, like
aspin, I forget what's utility.We'll talk about We're running out of time,
so I'll talk about that more comingup on the Troubleshooter Show. Go
with a sure thing Denver's Best rooferExcel Roofing dot com. You don't pay
a cent until you're content. Waittime for an insurance checkup free no obligation

(01:44:38):
comparison call Compass Insurance paying too muchyour coverage at dozens of insurance companies find
out now three all three seven toseven to one help. You'll think you're
his only customer when you choose Frankdurand the real estate Man dot com to
list your home with Remax Alliance threeall three nine two zero sixteen twenty two
Ye ripped up news so you don'thave run as fast as we can.

(01:45:13):
Shooter's gonna help. Come man,this is the Troubleshooter Show. Now Tom
Martino, Hi, Tom Martino herethree O three seven one three talk three
O three seven one three eight twofive five. For some reason, my
headset suck. Oh there it is, okay, there I am my headset

(01:45:33):
start okay. So we're here tohelp you solve problems, answer questions,
taking plans that have red rock roofand solar with us, and we have
some updates. So first we're gonnago to Doc Deputy Doc. You have
an update on what I'm John andBecky with their uh ski. Do their
uh ski? Do the jet ski? Okay? I gotta figure this one
out. How long do they callit? Quite a while ago? Okay?

(01:45:56):
And what was the main okay?So here's the problem. They bought
a j ski and they've had multipleproblems with it, bring it back and
forth beyond it. It was aKawasaki jeff Ski and so they said it
sunk the first day, it tookon water. Then there was a recall
on it. They said, Kawasakiis offering to buy it back, but
not the extras the trailer, thecover and all the trailer. So they

(01:46:21):
put out twenty six thousand dollars forthe whole deal. Kawasaki is offering them
twenty four thousand, but they won'tpay two thousand for the trailer. So
what I told, I said,take the twenty four thousand, see if
you can sell the trailer. Ifyou can't sell the trailer, take them
to small claims court and make themand I'm sure that you'll get the two

(01:46:45):
thousand dollars back, but they should. I'm hoping though they don't make them
sign some kind of settlement to getthat refund. Well, even if they
do, you know, twenty fourout of twenty six thousand is a reasonable
return for what they put up with. Now, I think they should get
the extra two thousand, but youknow, if no, I get it.
So I think if they do that, cash the check and then take

(01:47:08):
up the small claims court because theywere actually dealing with Kawasaki directly, so
it's not the dealer. But Ithink if Kawasaki is drawing the line in
the sand, let him draw theline and take up the small claims court.
Yeah, that could be one thingto do. So did they indicate
they're going to do that. Theyagreed they're going to do that. All
right, Good, Do you haveanything else? No, I think Bo's

(01:47:30):
gone. Bo's got something, DeputyBo was having Bo. No, yeah,
Tom. This is a follow upfrom a call last Wednesday in the
first hour. I think Mark washere. Who was it. Her name
is Jane and she had an hu a issue with an awning. Yeah.

(01:47:51):
I remember. She had a patioand it was the patio by the
way, just you know, wasan outdoor patio and it came with roof.
But she said there was water damageon her patio, she closed it,
didn't she enclose it or not?Yeah, there was something about some

(01:48:13):
leaks going on. But the cruxof the matter is she had this.
Oh no, no, no,this is a different one. Never mind,
but but yeah, I remember this. She was having leaking at her
patio roof and it needs to befixed. They won't reinstall her custom awning.
They took it off to fix theroof, but won't put it back
on right. They wanted the awningremoved so they could do some staining and

(01:48:38):
painting. No, I get it, okay, So and they it was
her oning, and she actually paidto have the awning removed. But the
Club Monaco Homeowners Association would not allowher to reinstall the awning at all.
I thought they would allow her,but she had to do it on her
own. Now she was willing topay for it. Okay, then what

(01:49:00):
so what happened? I did callthe HOA and the management company which I
believe in Elsie and Property Management.So after making a few calls, Jeane
did call me and they took somepictures and they are going to allow her
okoyd install the awning, which Ithink is good. The only thing the

(01:49:21):
HOA is requiring is she gets acontractor, a contractor that knows what they're
doing in this and they want itreinforce. So she would like to get
some advice. She lives over ontenth to Monaco on a few contractors that
could come over and give her abid that she could submit to the HOA

(01:49:42):
so she could put her aning backin place. All right, So that's
good. So they will let herput it back up. They will let
her do it. Now. Iwonder why they turned her down at first,
you know, Tom, I don'tknow. It doesn't matter because hey,
so now what we have is where'smy dinger? Okay, don't say

(01:50:02):
anything. I got it, misterJean. I hope that was for both
of us, Tom, Yeah,it was for both of you. We
got a double dinger for for both. Okay. Now we have a brook
with us from red Rox roof andSolar. And if you recall, we

(01:50:24):
had a problem with Solar that weused her as an expert on basically,
but it was a while ago.And now the guy did say he was
going to come on, and Idon't know exactly why he hasn't come on
yet. Kitschina, have we beenin touch I know that dak Or Deputy

(01:50:45):
Chopper was working on this with ValorRoofing. Yeah, so they called an
emailed and they actually told me whenI contacted them that they were working directly
with you to try to get onthe show. Yeah, well they are,
but I mean you have to bookit obviously. But here's the situation.
This couple. What did they paylike a lot of money? Right,

(01:51:10):
they paid a lot of money forthe system, and they it was
through One Solar, it was loyand Alexis and they paid let me just
get the details here about fifty sixthousand, about fifty that's right, alright,
I have had about fifty four whateverit is. And then during the
application process, they supposedly did notfile the proper supplemental report. Here's the

(01:51:35):
bottom line. Excel won't let themput the won't activate the system because it's
in an area that needs updating onthe subsystem on the substation. Now Brooke
explained this to me. But bythe way, here's the bottom line.
I thought that if this was installedby One Solar improperly, or it wasn't

(01:51:57):
put in an area that should takesolar, why should they make these people
have a system they can't use andthey should refund the money and take the
system back. And in fact,the finance company indicated that if they can't
use the system, we can't financeit. But here's what I want to
know. Are there areas in Coloradothat can't take solar systems? What do

(01:52:25):
they mean they could not activate itin this area of Excel? What does
that mean? Yeah, so thestate of Colorado does it. You can
add solar onto the grid as longas it's reasonable for the utility company,
meaning that residents can usually add ina system that's ten kilowatts or less,

(01:52:46):
or twenty five in kilowats or less. Fight you I mean to tell me
there's actually limits by law of whatyou can add because the utility company,
especially if they're a co op,they have different rules. So they're responsible
for allowing new access to connect totheir grid. So their grid has to
be able to handle the power thatyou're sending them. So the state doesn't
say, well, the utility companyis now required to allow all of this

(01:53:10):
to happen instantly. It has tobe reasonable for the business. So why
would Excel not be able to acceptelectricity from one system in this case?
I'm not an Excel engineer, soI don't know why. I've never once
been told a substation upgrade is what'srequired. When I spoke with Excel,
she had said that maybe on thatconnection line there's a hospital or a big

(01:53:32):
solar field or something that's tied toit that's adding so much power that even
this small system in the grand schemeof things, it's adest. I get
it. They don't want anything newjust on that section to add to the
system, so they can't feed back. But they can still have a solar
system. They just have to beoff grid. But why does that have

(01:53:53):
to be off grid? Why can'tthey just not do a net met or
why can't they just make it soit doesn't feedback? Is there such a
thing? Is one way valve?I mean no, seriously, Why can't
they simply have their solar system behooked to the grid and when they have
excess power, it goes to batteriesinstead of the grid. Yes, they

(01:54:14):
can have that setup, but thedifference is they have to make sure it
doesn't feed to the grid ever,and if they shut off their connection to
the grid manually, which you cando, you have to have a CT
or a feedback system to allow thesolder to think it's still safe to operate.
So there's a lot of yeah,but here's what I want to know.

(01:54:34):
First, Solar that did the installation, should they have known this?
I mean, or they're saying theywere blindsided too. No, they're not
blindsided. They've I mean, ofwhat I personally know. They've probably installed
over five hundred systems with an Excelledterritory in the last couple of years.
It's a simple step in the applicationprocess. Excel has their own permitting process.

(01:54:59):
They should have found that this wasnot a go. They were told
it wasn't a go. They tolda what's called a supplemental engineering report is
required. That happens in probably fifteento twenty percent of your solar applications to
Excel, and they one solar.How do you know that because they never
submitted We do want the supplemental report, and we're going to pay for it,

(01:55:19):
because you have to pay another twohundred and fifty or three hundred fifty
dollars. If they were told itwas needed by Excel in writing and in
their portal, and if it wasneeded, it would have indicated there's something
going on one hundred percent, andagain with this case, the Public Utility
Commissions did an investigation. The statelooked at this and said, no one

(01:55:42):
Solar knew that this was an issue. They're not stupid, right, It's
not their first rodeo. They've beenthrough this process o case. So it's
safe to say, though that ValorRoofing, who sold this and One Solar
did theation, that Valor may nothave been aware of this. I mean,

(01:56:03):
that's pretty safe to say because allValor did was sell it. So
when you sell a deal through Valor, and depending on where you're at in
management, then you see what stepsthe project are on. So they would
be able to review those projects wellmost of the time. And I'm not
trying to give them a pass,but what I'm saying is if there's a

(01:56:24):
culprit here, it's mostly One Solar. I don't think Valor wanted. I
don't think they'd have any incentive towant to sell a system that couldn't be
used. I don't see any upsidefor that. I mean, in other
words, they sold the system,One Solar, took the system to install
it and missed a very crucial stepthe auxiliary port and as a result,

(01:56:49):
here's the bottom line, lloy andAlexis has a system that have a system
they can't use. Yeah, there'sa few issues that One Solar did during
this install. That's just the solarsystem. You have to remember that the
electrical work wasn't permitted either. Itwasn't a proof through a permit. They
were on essentially jumper cables for theirmeter. And now within the next four

(01:57:11):
weeks since my company came in andfixed it, they're going to get a
huge electric bill because they were onthis like jumper cable situation, and so
they weren't getting charged for electric andyou're not supposed to allow that to happen.
Well, this is sad. Thisis very sad. But Valor's only
responsibility in this, in my opinion, is that they knew that One Solar
has done interesting issues in the no. I understand that because we have on

(01:57:36):
our books alone several complaints about OneSolar sure, and so that's the only
aspect in my opinion that I feelthat they're responsible. Most of this does
lie with One Solar because they arewhat's called the EPC. And again,
Kachina, if Valor wants to comeon or one Solar. I want them
to come on. Sam. Whatis your question? Sam? Hey,

(01:58:00):
thanks treaking my call. My questionfor Brooke is do they come down and
install in the Plebbo area? Yeah? Absolutely we do. All right,
hold on, we want to knowmore about your system. But I got
to take this. I'm Tom Martinez. Three oh three seven one three talks
seven one three eight two five five. By the way, we have a

(01:58:21):
special with Premiere Premiere window Washing.Uh, they're going to do a special.
I was going to try to getthem on today, but it's just
I can't do it. If theywant to do fifteen percent off anyone who
calls today and that's Premiere window Washingand pressure Washing or Premiere window cleaning and
pressure Washing. I always get thatwrong, but just remember Premiere. Okay,

(01:58:41):
they're good people and they do greatdeals. Fifteen percent off if you
call to get your windows done.We clean windows dot co. We clean
windows dot co. And it's threeoh three five six four, five five
seven four fifteen percent off five sixfour five five seven four Go with a

(01:59:03):
sure thing Denver's best roofer Excel Roofingdot com. You don't pay a cent
until you're content. Time for aninsurance check up free, no obligation comparison
call Compass Insurance paying too much yourcoverage at dozens of insurance companies find out
now three oh three seven seven toone help. You'll think you're his only

(01:59:25):
customer when you choose Frank durand thereal estate man dot com to list your
home with Remax Alliance three oh threenine two zero sixteen twenty two. Right,
but if you hi Tom Martine herethree oh three seven one three talk
seven one three eight two five fiveOkay, Paul, No, no,

(01:59:48):
Sam, Sorry Sam, Sam,you have a question on solar and then
we go to Paul Sam. Whatwas Let's finish up with your questions,
So go ahead, sir. Whatdo you have going on? Well,
I don't have I don't have asolar system currently, and I was just
okay, curious if you know whatthey if they if red Rocks would install
in Public County, And yes,we want to know what kind of system?

(02:00:11):
What do you need? Well,I'd like to do a ground based
solar panel rather than mant it onthe roof. Yeah, that's not a
problem. We would look at whereyou're at and what setbacks are in your
specific tie to your specific address andproperty. I'm assuming you have Black Hill's
energy Yes, yeah, yeah,not a problem. We work with them
all the time, so no worries. Now, why do you want to

(02:00:32):
do the ground one? Well,it's just I have the room, the
space okay, and it's wide open, and I just the thought of having
to and with as many hailstorms aswe get down here, it's like,
man, you'd be doing this.No, it's a pain in the ask
Hey, what about this? Iwant to ask brook this. Do you

(02:00:54):
ever have people with residential systems thatoverbuild to make a little extra or not?
Is that mainly commercial? No,we have residential systems that do so.
It just depends again on the utilitycompany. And because you can't,
you can't just build as much asyou want, right, you got to
stay with their limits. Well notjust with their limits, but like for

(02:01:15):
instance, Longmont Utility will pay youretail value for anything you overproduce. Wow,
but they're the only company in Coloradothat I know of that does that.
Mixcel used to run a program yearsago that did something similar. That's
when your caller said earlier today thathe got monthly payments. Yeah, that
program used to exist so it justdepends on the utility company that you're working

(02:01:35):
with. And so is Black Killseasy to work with? Uh oh uh
no, uh oh do they?But when you say no, well,
but they will allow solar systems,right, they can't not allow them.
Yeah, they can't not allow them. They're just still trying to organize how

(02:01:58):
to handle the influx of sol that'shappened there. So it's a little slow
to work with them directly, okay. And what about selling back to them?
They do pay, Yes, theydo. And Black Hills is one
of the few ones that actually incentivizesfolks to go solar with those additional rewards
and rebates depending So in addition tohis forty percent tax credit from you guys,

(02:02:18):
because you do the extra ten percentbecause it's local, it could because
it's US paraduct. What does BlackHills incentivize? What do they do?
Yeah, it's usually based on thesystem, so like a dollar per what
they can sometimes give back as arebate. Again, I would need to
work with him directly to figure outnot getting him Yeah, but absolutely so.
If he got a seven kilowatt system, which is the average residential system,

(02:02:41):
that they would give him seven thousanddollars back, so you ought to
call him Red Rocks, roof andSolar three zero three seven zero four two
four four nine. Okay, Sothank you. Now, Paul, you
have a question, Go ahead,Paul. What's going on with you?
Well, I just am thinking aboutputting an en ground swimming pool and I

(02:03:02):
didn't know if anything, you hadany referrals or anybody. Man, I
you know what I did one yearsago, had a great company. They're
no longer around, but we dohave someone I'm trying to think who.
I don't think they're on the referrallist, but we had someone that did
a great job with pools. Igot to think about that. I got

(02:03:24):
to find out who it was.But they were really good and they came
out and did service because they servicedmy pool after this other company went out
of business, and I really lovedthem. You know, that's a good
that's a good topic. By theway, Paul pooled people. Because I
did have someone reliable. I'm gonnalook during the break to see if I

(02:03:47):
can find them. Okay, Andyou want to have it built? And
where do you want to have itbuilt? Castle Rock? Okay, So
so hang on and uh I'm goingto see if I can find that old
recommendation I had three O three sevenone three eight two five five. Go
with a sure thing Denver's best rooferExcel Roofing dot com. You don't pay

(02:04:09):
a cent until you're content. Timefor an insurance checkup free no obligation.
Comparison call Compass Insurance paying too muchyour coverage at dozens of insurance companies find
out now three oh three seven sevento one. Help. You'll think you're
his only customer when you choose Frankdurand the real estate man dot com to

(02:04:29):
list your home with Remax Alliance threeoh three nine two zero sixteen twenty two.
Hi Tom Martino here, Okay,listen Paul on the on the pool
thing. I can't find the exactbuilder, but I do know this,
if you call this is a greatcompany. Now they're not on the referral

(02:04:51):
list, but we've never had acomplain about them. And it's called the
pullman Ink the poolman, I wouldcall them, since they do renovation of
pools. They do like rebuildings.They do covers, they do chemicals,
they do maintenance, they do leakdetection, they do pumps, so they

(02:05:13):
would probably know some good builders.That's who I would call. Now here's
the number. It's three oh threeseven eight one four four zero nine.
They've been around a long time andthey've done work for me, the poolman,
the poolman. So yeah, Iwish you the best on that one.
Okay, So hold on, wehave a comment on Ohkait, we

(02:05:34):
have Tyra, which I want totake now, Tyra, what is your
connection to Candlewood Suites. Yes,I am the general manager. Oh hi,
how are you listen? I didn'twant to make I didn't want to
make you uncomfortable because I consider youa victim and we were just trying to
get figure out how to get youguys paid. No, you're okay.

(02:05:59):
I just think it'd be okay fromthe owner to go on air. But
I got the okay because they doit us a pretty hifty amount. They
owe us twenty three thousand, threehundred and thirty two dollars. Oh my
god, twenty three thousand bucks.What is going on? Did and did
they also damage? Did they damagetheir rooms at all? No, there

(02:06:20):
was no damage. The guys weresuper respectful. It has nothing okay,
the team, It has nothing todo with the CEO, Lisa. Lisa
has been nothing but amazing. Theteam, the coaches were nothing but amazing.
We've just been having problems with theowner Tony, getting payment from him,
getting in contact with him, Likethe other hotel manager said, We've

(02:06:41):
sent him emails, we've sent himfinal notices to send him to court.
He's promised to call us back oncertain days with updates, and we have
not heard anything from him. Soit's just we cannot get a hold of
him nor any payment. And soare you are you the general man,
Tyra? I am okay. Andthe bottom line is the owners were fine.

(02:07:08):
Everyone else was fine, but itwas kind of the uh, the
the owner just ignored you. Yes, it's just Tony. Okay. Now
what I'd like to know is thisthis uh Tony, did they pay and
then it bounced or what did theydo at the end of the stay when

(02:07:30):
they owed you all this? Sowe had them on a direct feel,
a direct feel meaning they make payments, they stay here and make payments.
We have an account set up withthem, and we just have not received
any payments since they they they camein and the payments were waiting for are
for the training camp. So theycame end of February to mid March.

(02:07:59):
Okay, and that's what we're waitingfor. So we didn't collect a card
or anything from him because he gotto prove for a direct skill and he
has he has ghosted you guys,basically will not talk to you. Yes,
basically, he has ghosted us.We got we were able to get
in contact with him last week.I'm not sure the exact date we were

(02:08:20):
able to talk to him, butlast week talked to him. He said
I should have an update for youMonday, which was this past Monday,
two days ago. And we havenot heard from him since. We've been
sending him emails everything. I sendhim the statement every Wednesday and he will
not respond. Okay. So,and do you know Cody over at the

(02:08:41):
other place? I'm sorry, doyou know Cody over at Wood Springs?
We don't know him, but wespoke with him because he did get in
contact with us. Okay, Sothen what about I mean, because he
said they're owed money too over there, and so what about other hotels?

(02:09:05):
Do you know how they're where they'restaying now when they have to play?
I know nothing about them, honestlyasked. Okay, the hotel is just
kind of I don't know where theyare or any All you really know is
that they owe you money. Yes, okay, Tyra, thank you for

(02:09:26):
letting us for confirming that, becausewe're going to try to get this Thompson
guy to pay up. And Iappreciate you calling us. Thank you very
much, Tomkin of call Zach Thompsonthis afternoon. I think he's a relative.
And there is an agent of serviceon the State of Colorado website that
they good good and proceed with suingthem. Yeah. Good, Catherine.

(02:09:50):
What is your comment on State FarmInsurance? Yes, hello, Tom,
it's really nice to be listening toyour show. I like how you're helping
people, and I just have acautionary tale to share. I was with
a different insurance before, but Iwas looking to save money and there was

(02:10:13):
an app on the phone that wouldmatch you with an insurance that would be
the cheapest, and that's how Ifound out about State Farm and I switched
my company. It was either theend of two thousand and two or the
beginning of two thousand and three,and at the end of May this year,
I got a letter from them thatthey will not renew the contracts.

(02:10:37):
Basically, they are dropping me becausethey said that it doesn't let me see
the language exactly how they put it. By the way, that's a blessing
that you're being dropped by them.They're a lousy company. Oh you think
so, Oh my god, Iknow so here because okay, State Farm

(02:10:58):
is one of the top five worstcompanies you can have. Thank you for
telling me. I had no idea. And here are the bad ones.
Let me just tell you, Catherine, the bad ones. You have State
Farm, all State Farmers, AmericanFamily, and Fred Loyer gotcha. And

(02:11:18):
if you want a great company,go to Compass Insurance Group and they represent
like twenty six companies. I wouldgo to Compass and ask them to help
you find a good company, andthey will say then please say that and
again Compass Insurance. Yeah, they'rea broker. So here's the difference.

(02:11:39):
When you're with State Farm. StateFarm can only sell you a state farm
policy. All State can only sellyou an all state policy. Farmers can
only sell you a farmer's policy.So it's impossible to stay competitive and for
you to get the best coverage ifthey're not allowed to go outside. The
company comes represents twenty six different companies. I'd like you to call them.

(02:12:03):
It's three oh three nine nine sixnine thousand. Okay, got it,
Thank you very very much. Tellme though, So State Farm said they
were not renewing you for what reason? I'm just curious. Yes, So
let me just find it because Ihave that veteran. Was it for excessive

(02:12:24):
claims? They were saying that,I guess this is the the excessive claims.
Basically, they are saying that therisk is no longer acceptable to State
Farm Fire and Casualty Company due toyour lost history. The information that we

(02:12:50):
obtained from a consumer report prepared byLexus Nexus Risk Solutions. Okay, so
they're saying you had excessive claims?Did you have excessive claims? I don't
know what would be the definition ofan excessive claim? Well, here here's
what it would be. I'm goingto tell you, did you have Did

(02:13:11):
you have more than two claims intwo years? No? How many have
you had over the last five years? Definitely? Three? One of them
it was water and that was notbuilt. That was since twenty nineteen,
now eighteen, You've only had howmany since eighteen three? I don't know

(02:13:39):
if that would be excessive? Ornot, but Compass can tell you that
here's the thing, Catherine, don'ttake it personally. They're looking for excuses,
and I would consider it a blessing. Three oh three seven one three
eight two five five. Go witha sure thing Denvers Best Roofer Excel Roofing
dot com. You don't pay acent until you're content. Three time for

(02:14:05):
an insurance check up free, noobligation comparison call Compass Insurance paying too much
your coverage at dozens of insurance companiesfind out now three all three seven to
seven to one help. You'll thinkyou're his only customer when you choose Frank
durand the real estate Man dot comto list your home with Remax Alliance three
all three nine two zero sixteen twentytwo. Hi Tom Martine, you're troublesho

(02:14:33):
and three oh three seven one threetalk seven one three eight two five five.
You have an issue, Cindy withyour husband's will. Let's try to
get these in and Charlie as well. What's going on, Cindy? Hi?
Uh, yes, I'm trying tolocate approbate lawyer to help me get

(02:14:54):
everything taken care of appropriately and renamedin my name. And then help me
with a will. Oh sure,sure we have. We have some great
recommendations. Do you want to takehim down? Sure? Okay, Well
I'll tell you what. Dan McKenzieis one of them, and he's wonderful,

(02:15:18):
Dan McKenzie, McKenzie Law. Andhere's his number and it's eight three.
It's easy to remember, eight threethree. He's local, by the
way, co Plans, so youcan just find that on the phone,
eight three three Co Plans. Thenthe other one firm is Keel and Park

(02:15:46):
and you can call them two andall of them will talk to you and
give you an idea of what itwill cost nine to seven zero eight one
eight eight one nine eight. Bothof them are great, both firms.
Thank you so much. I appreciateit. No problem, Cindy, thank
you. Charlie. What's going onwith you, Charlie? Hey, buddy,

(02:16:09):
I just wanted to quick run thisByue. I've been approached about doing
a cost segregation, which is anaccelerated tax appreciation on my commercial buildings.
That's right, to see what youknow anything about them? Well, it's
basically you're talking about accelerated depreciation,right, yeah, I mean that's how

(02:16:33):
it was explained to me it's butI don't understand who explained it to you?
Oh, I get well. SoI get a call out of the
blue saying, hey, we're acompany that does cost segregation. We see
you on some commercial property. Idon't even understand what they mean by what
do they see? Here's the thing. Accelerated depreciation is nothing new, so

(02:16:54):
I'm not sure what they mean bycost segregation. But here's what we can
do for you. I can getyou on tomorrow with our tax expert and
we'll get you some real quality informationbefore you make any decisions. And our
expert will be unbiased on that.So hang on. We'll get your name
and number, save all your problemsfor me.