Be What You Should Be - The Customer Centric Podcast

Be What You Should Be - The Customer Centric Podcast

With a focus on Central Eastern Europe (CEE), we discuss local and global trends in Customer (CX) and Employee (EX) Experience. Real tips, real experiences from real professionals! Helping you to be what you should be!... Show More

Episodes

October 21, 2019 31 min

On this episode we are joined by Ty Givens who is the CEO & Founder of The Workforce Pro inc.

The WorkForce Pro are leaders in contact center success solutions.  Through The Workforce Pro, Givens is known for her ability to save client’s millions in revenue, improve call answer rates by over 40% and increase productivity by over 30%.  Ty is a trusted advisor to many high profile clients within the e-commerce, healthcare and ret...

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On this episode we are joined by Jan Hummel who is the CEO & Founder of Fruitisimo and the Fruitisimo Group. 

Fruitisimo is the fruitiest bar near you! Despite its Italian-sounding name – through which the company demonstrates its passion for fruit – Fruitisimo is of Czech origin. The Fruitisimo brand is best expressed by its slogan LIVE WHAT YOU LOVE; which for them means health, active lifestyles, fun, smiles and passion. Thi...

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On this episode we are joined by Christian Schneider who is the Digital & Customer Experience Manager for the FCA Group (Fiat Chrysler Automobiles) in Austria.  

Fiat Chrysler Automobiles (FCA) designs, engineers, manufactures and sells vehicles and related parts, services and production systems worldwide. The Group operates 102 manufacturing facilities and 46 R&D centers; and it sells through dealers and distributors in mo...

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During this episode we are joined by Radim Horák who is the Customer Experience Manager for Zonky.cz 

Zonky are a Czech based company who have disrupted the market and are leading the way in peer to peer lending.    Peer to peer lending is the practice of lending money to individuals or businesses through online services that match lenders with borrowers.  Zonky's mantra is people helping people and this is evident in both thei...

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On today's episode we are joined by Steven McGuigan, Senior Director of Monster.com's European Customer Services.   Monster.com is a global provider of recruitment solutions.  Steven is a long standing member of the Monster.com team and helped build, lead and evolve the centre of excellence they have today in Brno, Czech Republic. 

Today Steven will take us through the journey which Monster Brno have encountered during the ...

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On today's episode we have Ian Golding who is an internationally renowned speaker and blogger on the subject of customer experience. Ian is also a founding member of the Customer Experience Professionals Association, www.cxpa.org , Ian is also the author of a worldwide book called Customer What?   

Today Ian will take us through his overview of what is customer experience and how it's evolved, as well as he'll be touchi...

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Tomas Potmesil is the Head of Customer Advisory at KPMG Prague, Czech Republic and is a member of the  KPMG Global Customer Experience Center of Excellence.  

During the show Tomas discusses KPMG's internal methodology which focuses on the 6 pillars of customer excellence.   This methodology helps KPMG to recognise top companies across several regions throughout Europe who are leading the way in customer experience initiatives....

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Our introduction to the Be What You Should Be Customer Centric Podcast.  Looking at why we are focusing on customer experience in the Central Eastern Europe region.  As well as providing you with our top 5 high level tips to enter into customer experience management.

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