On this episode we are joined by Ty Givens who is the CEO & Founder of The Workforce Pro inc.
The WorkForce Pro are leaders in contact center success solutions. Through The Workforce Pro, Givens is known for her ability to save client’s millions in revenue, improve call answer rates by over 40% and increase productivity by over 30%. Ty is a trusted advisor to many high profile clients within the e-commerce, healthcare and retail space making her one of the most sought-after strategists for contact centers. Ty's strategic guidance played an integral part in the global success of Thrive Market and ShoeDazzle.
Topics during the show include:
- An introduction to Ty and her love for customers
- The importance of focusing on CX in the contact centre space
- Retain your employees, retain your customers
- Staying human in the digital age
- Contact centres, the biggest opportunity for data collection and company improvement
- Understanding what your want you want your experience to be
- Ty's top 3 must do tips for customer experience greatness
You can find out more about The Workforce Pro via https://www.theworkforcepro.com/
Should you wish to connect with with Ty, you can do so via LinkedIn https://www.linkedin.com/in/tybryantgivens/ or drop her a mail to ty@theworkforcepro.com
Popular Podcasts
Crime Junkie
Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.
24/7 News: The Latest
The latest news in 4 minutes updated every hour, every day.
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.