The Smart Car Wash: AI, Automation & Efficiency

Sarah Mellinger AI Implementation Strategist with OnLogic joins host Kendra Johnson, , International Car Wash Association Senior VP of Growth, for an adventure into the amazing world of AI and how it will shape the carwash of the future. They cover everything from predictive maintenance to AI-powered chatbots—and why this technology isn’t as intimidating as it sounds.

• Who is OnLogic & Why Do They Matter?
  OnLogic is a global industrial computer manufacturer that specializes in highly configurable PCs designed to survive extreme environments—think heat, cold, moisture, and constant vibration. Since car washes operate in tough conditions, these durable computers are ideal for keeping systems running smoothly.
• AI & Automation Are Already Changing the Game
  AI is no longer just a futuristic concept; it’s already making car washes smarter and more efficient. From predictive maintenance to optimizing chemical usage, automation helps business owners cut costs, reduce downtime, and improve customer experiences. AI-driven systems can even detect when something is about to break down—before it happens.
• Why Now is the Right Time to Invest in AI
  AI isn’t a passing trend—it’s the next step in the evolution of car wash technology. The industry is built for scale, and AI makes it easier to expand while maintaining efficiency. The key is starting small: running a proof of concept allows business owners to test AI solutions and refine them before going all in.
• Debunking AI Fears
  Many people worry that AI will replace jobs or take away human control, but Sarah reassures us that this isn’t the case. AI is simply a tool that helps businesses run better, freeing up employees to focus on more valuable tasks. Think of it like any other technological advance—people were once skeptical of automatic car washes, too!
• How to Get Started with AI in Your Car Wash
• Identify your goals—are you looking to improve efficiency, reduce maintenance issues, or enhance customer experience?
• Start with a prototype. Test AI solutions on a small scale before rolling them out across your entire operation.

• Work with a partner to estimate costs and determine ROI. Most businesses see results in about three months.
• Keep an open mind! AI isn’t about replacing people—it’s about making operations smarter and more efficient.

Sarah also highlighted some of the most exciting ways AI is already transforming car washes:

• Predictive Maintenance – AI-powered sensors can track vibrations, chemical usage, and water levels, helping to identify equipment failures before they happen.
• AI-Driven Cameras – These systems can scan vehicles before and after washing, detecting obstructions and identifying damage.
• Chatbots for Troubleshooting – If a machine goes down and no staff is on-site, AI-powered chatbots can diagnose and even fix certain issues remotely.

Sarah emphasized that the most successful businesses start with a strategy—identifying a few key use cases before expanding AI adoption.

Sarah’s final piece of advice: Keep an open mind and surround yourself with the right people to help make AI work for you. Check out www.carwashofthefuture.com for more information

The car wash industry is evolving fast, and AI is playing a huge role in shaping its future.

Want to hear more? Listen to the full episode at carwashmagazine.com and subscribe to ICA for the latest industry insights!