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April 2, 2019 54 min
The buzz: “By 2020, customer experience will overtake price as a key product differentiator. Enterprises need to ramp up now to stay ahead of customer experience innovation” (Walker Research). The “new” B2B buyer has created a new customer journey that isn’t linear or cookie-cutter and doesn’t end at point of purchase. It encompasses the complete customer lifecycle from awareness to purchase through loyalty and advocacy. Is your B2B company positioned, agile, and ready to personalize the journey for each customer? The experts speak. Kate Bradley Chernis, Lately: “I like money” (Sally Krawcheck). Rob Levin, RSL Media: “Daddy made whiskey and he made it well. Cost two dollars and it burned like hell” (Jerry Garcia, R. Hunter). Yosh Eisbart, NIMBL: “If you can fill the unforgiving minute With sixty seconds’ worth of distance run, Yours is the Earth and everything that’s in it, And—which is more—you’ll be a Man, my son!” (R.Kipling). Join us for The “New, Modern” B2B Customer Journey.
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