Converge Coffee
Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table. This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your fingertips. Think of this podcast as talking to the speaker right across the table and walk away with content to actually use. No more list posts because most people struggle with implementation. This is about proving CX through small, simple actionable ideas that make huge impacts. We dive deeper in the 4 marketing success cores to achieve and prove customer experience: Messaging, Design, Tech, and Experience. These 4 essentials don't only apply to marketing. Guests have marketing, sales, customer service, recruiting, and product development backgrounds. Today, each business operation grows either through customers or employees converging back to those 4 success cores.
Episodes
In this episode, Sean sits down with Patti Mara, author of UpSolutions and business coach. They dive into why Patti wrote UpSolutions and her passion for locally owned businesses. They go deeper into her years of experience. Patti gives some great insights on aspects of great customer experience. Her experience in pharma lays out why customer experience is so vital to company's success. Her tone gives off a helpful, fun tone on cre...
Mark as Played
April 21, 2023 • 18 mins
In this episode, Erik Deckers sits down with his co-author Jason Falls, Executive Vice President, Marketing at Cipio.ai (https://cipio.ai/). They discuss how Jason pivoted from social media marketing to influencer marketing. Jason also explains what's so great about influencers and why they work for big brands and small companies. He also explains how analytics and metrics has transformed influencer marketing. And he gives insights...
Mark as Played
April 14, 2023 • 22 mins
In this episode, Sean sits down with Evan Klein, founder and president of Satrix Solutions (https://www.satrixsolutions.com/). They dive into why Evan started Satrix Solutions and why he was obsessed with customer experience (CX). They go deeper into his years experience facilitating customer expansion and retention. Evan gives some great insights his approach with culture, good data, and acting on feedback. His company's different...
Mark as Played
March 31, 2023 • 17 mins
In this episode, Sean sits down with Steve Buzogany, founder of Appreciation Advocate (https://appreciationadvocate.com/strategicappreciation). He is a realtor and small business owner. They dive into why Steve started Appreciation Advocate. They go deeper into his experience creating great customer experiences by honing in on appreciation. Steve gives some great insights his methodology and the returns. His tone gives off a helpfu...
Mark as Played
March 31, 2023 • 26 mins
In this episode, Sean sits down with Roger Nairn is the Co-Founder and CEO of JAR Audio (https://jaraudio.com/). He is a brand podcaster whose has over 20 years experience. They dive into why Roger co-founded JAR Audio. They go deeper into his experience creating podcasts and how to measure impact. Roger gives some great insights how podcasting helps with brand, customer experience, sales, and more. His tone gives off a helpful, as...
Mark as Played
March 31, 2023 • 28 mins
In this episode, Sean sits down with Mark Herschberg, creator of Brain Bump (https://brainbumpapp.com/)and author of The Career Toolkit, Essential Skills for Success That No One Taught You. He is a wonderful demand creator whose background is a CTO. They dive into why Mark started Brain Bump. They go deeper into his tech experiences and how creates demand that focuses on customer experiences. Mark gives some great insights how cre...
Mark as Played
March 17, 2023 • 29 mins
In this episode, Sean sits down with Nemanja Zivkovic, founder & CEO of Funky Marketing (https://www.funkymarketing.net/). He is a wonderful demand creator who constantly makes a real connection. They dive into why Nemanja started Funky Marketing. They go deeper into his experiences and how Funky Marketing has evolved over the last 3 years. Nemanja gives some great insights how create demand rather than forcing it. He even gives mo...
Mark as Played
March 17, 2023 • 30 mins
In this episode, Sean sits down with Erik Deckers, president of Pro Blog Service. He is a content writer and editor with over 30 years experience. They dive into why Erik thinks ChatGPT won't take away entry level jobs soon. They go deeper into his experiences and how he tested out ChatGPT with this own writing process. Erik gives some great insights how the AI writer is linear in thought. It doesn't think like a writer. He even gi...
Mark as Played
In this episode, Sean sits down with Tim Hickle, a management coach who helps remote and hybrid teams move faster, get more done, and feel less busy. They dive into why Tim started Your Remote Work Coach (https://www.yourremoteworkcoach.com/). They go deeper into his experiences with remote work and why he is focused on directors and managers. Tim gives some great insights how he used his own experiences to facilitate better commu...
Mark as Played
March 10, 2023 • 28 mins
In this episode, Sean sits down with Sean Tyler Foley managing director of Total Buy In, where he works with executives and CEOs, helping them show up powerfully behind the mic to gain the exposure they need. He is an accomplished film and stage performer who has been acting in film and television since he was 6 years old. They dive into why Tyler started Total Buy In. They go deeper into his acting experience and how that helped ...
Mark as Played
March 10, 2023 • 19 mins
In this episode, Sean sits down with Robin Bowling, SaaS Growth Marketing Leader. She is an awesome facilitator bringing a centralized focus for demand generation and product teams. They dive into when should customer experience be the central focus in marketing specifically demand generation. They go deeper into her experiences and how she approaches from how to lead internal teams. Robin gives some great insights how feedback loo...
Mark as Played
February 24, 2023 • 14 mins
In this episode, Sean sits down with Limor Bergman, Career Coach and Mentor at LBG Consulting Services (https://limorbergman.com/). She has over 20 years experience in software engineering - even reaching to director of engineering. They dive into why Limor pivoted her career path from coding to coaching. They go deeper into her experiences and how she helps women in tech. Limor gives some great insights how simplicity helps caree...
Mark as Played
February 24, 2023 • 28 mins
In this episode, Sean sits down with Kasten Spethmann, business strategist and fractional executive. She is a retired professional windsurfer, recovering Venture Capitalist, non-conforming, near death surviving, adventure seeking, lifelong learning, and nomad entrepreneur. Kasten now coaches founders with tactical advice, tough love, and experiential insight. She hopes to inspire others to break societal expectations, stop sacrific...
Mark as Played
February 24, 2023 • 29 mins
In this episode, Sean sits down with Anthony Coppedge, Principal Agile Digital Sales Global Transformation Lead at IBM. He has lead the vision to execution for how business agility is infused in digital sales. His main focus is coaching leaders, managers, and teams on how to deliver outcomes over outputs. He lead the transformative work of agile selling to create value for prospects and clients alike. He has a deep background of ov...
Mark as Played
February 24, 2023 • 35 mins
In this episode, Sean sits down with Kevin Palmieri, CFO and founder of Next Level University (https://www.nextleveluniverse.com/), and Podcast co-host. He had it all - beautiful girlfriend, high paying job, sports car, dream body... but he ended up sitting at the edge of his bed contemplating suicide. They dive into how Kevin changed his life, rebuilt himself, and created Next Level University. They go deeper into his personal exp...
Mark as Played
February 24, 2023 • 31 mins
In this episode, Sean sits down with Dr. Vic Manzo, founder of Empower Your Reality (https://www.empoweryourreality.com/). He is a business mindset coach, certified, pediatric chiropractor, 3 time author, podcaster, and speaker. They dive into why Dr. Vic became a business mindset coach. They go deeper into his own mindset and business experiences and how power over force is the way to go. Dr. Vic gives some great insights how his ...
Mark as Played
January 13, 2023 • 28 mins
In this episode, Sean and Erik sit down with Tanyette Colon. She is the Head of Partnerships with Overpass (https://www.overpass.com/), a Brooklyn based start-up that gives high-growth companies one consistent source to find and onboard sales & support talent. Tanyette is also the founder of InFUUSE (http://infuusebusiness.com/), an Inbound Lead Conversation platform that humanizes the customer journey along with a new client's fir...
Mark as Played
December 16, 2022 • 18 mins
In this episode, Sean sits down with Josh Rhodes founder of Crypto Y’all (https://www.cryptoyall.com/). He is a full time crypto investor, enthusiast, and business owner. They dive into why Josh started Crypto Y’all. They go deeper into his experiences and how decentralized finances can change the life of an everyday person. Josh gives some great insights how generate wealth with easy steps. He even gives more insight how he build...
Mark as Played
October 21, 2022 • 17 mins
In this episode, Sean sits down with Erik Deckers, president of Pro Blog Service (https://problogservice.com/), a content marketing agency with clients around the world. Spoiler Alert: He is now the co-host of Converge Coffee (https://www.convergecoffee.co/)! They dive into why Erik wanted to start a podcast but chose to co-host at Converge Coffee. They go deeper into his experiences and how he uses his writing background not only ...
Mark as Played
May 20, 2022 • 24 mins
In this episode, Sean sits down with Josh Wilson, principal broker and owner of Kingdom Syndicate (https://www.kingdomsyndicate.com/) and host for The Deal Scout (https://www.thedealscout.com/) and Uncensored Advice for Men (https://www.uncensoredadviceformen.com/) podcasts. They dive into why Josh has focused on his failures and how that shaped his identity. They go deeper into his experiences and how he pivoted his mindset to cre...
Mark as Played
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