When a patient sits down with their HCAHPS survey to answer questions on how they communicated with their nurses, they’re going to be answering questions based on just about every communication they had with all staff members at the hospital… Listen to the podcast to learn tactics for improving patient communication with nurses or checkout the full video […]
The post [PODCAST] The Metric that Most Correlates with Overall HCAHPS Ratings appeared first on Always Culture.
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