Hey CX Nation,
In this week's episode of The CXChronicles Podcast #251 we welcomed Vinod Muthukrishnan, VP & COO at Webex by Cisco based in the San Francisco Bay Area, CA.
Vinod leads all go-to-market, business and customer operations. He was previously Co-Founder/CEO of CloudCherry, a customer experience management company, which was acquired by Cisco in October 2019.
Prior to that he spent nine years at sea as a First Officer before running Global Sales at Market Simplified. Based in the Bay Area, Vinod enjoys cricket and expanding his library of leadership and P.G. Wodehouse books.
In this episode, Vinod and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team at Webex by Cisco think through on a daily basis to build world class customer & employee experiences.
**Episode #251 Highlight Reel:**
1. How time in the Merchant Navy led to a career in entrepreneurship
2. Building CloudCherry & being acquired by Cisco
3. The shift of contact centers from cost to revenue centers
4. Why understanding your customer journey is paramount
5. Foundation for building a world class tech-stack
Click here to learn more about Vinod Muthukrishnan
Click here to learn more about Webex by Cisco
Click here to get in touch with Webex
Huge thanks to Vinod for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.
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Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?
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