DEO's Growth Secrets Podcast for Dental Organizations

What if AI didn't replace your team but made them better? In this episode, host Kendall Hussein talks with Laura Nelson, VP of AI, Training, and Development at Mango Voice, about how dental teams can stop being busy and start being effective. Laura shares how Mango Notes automatically writes call notes directly into your PMS so your front desk can stay focused on patients instead of paperwork. She also explains how Margot, Mango's ...

Would you ever build your dental practice on 75-year-old technology? In this episode, host Jordin McEntire talks with Richard Del Monte, Partner Advisor at Allworth Financial, about why most financial strategies haven't kept up with today's economy. Richard shares how outdated investing models leave money on the table and what high-earning dental practice owners can do differently. From understanding the limits of traditional portf...

What if the hardest part of scaling your dental practice wasn't growth itself, but leading the people who make it possible? In this episode, Emmet Scott sits down with Dr. Laxmi Reddy and Dr. Vaibhav Rai, owners of Smile Loft Dental. From starting with one practice to now running ten, with 15 associates and 130 team members, they share the lessons that reshaped how they lead. You'll hear how slowing down to listen changed everythin...

What if one tweak in treatment consultations increased case acceptance 30%? In this episode, Kendall sits down with Patrick Johnson, Head of Customer Experience at Rilla, to unpack the hidden moments that decide whether patients say yes to treatment. Patrick shares how one dental group saw treatment acceptance increase 48% in just three months, why many treatment coordinators don't ask for the close, and how AI coaching exposes pat...

💥 What's the one thing your team needs from you more than anything right now? Spoiler: it's not higher pay, better tech, or even more training. In this episode, futurist and researcher Seth Mattison joins us to unpack the universal leadership principles that matter most in times of disruption—hope, agency, and vision. We dive into how entrepreneurship is the "CrossFit of personal development," why regenerative leadership is the fu...

Are you making choices today that could quietly cost you millions when it's time to sell? In this episode, Emmet Scott sits down with Brannon Moncrief, CEO of McLerran & Associates, to unpack the biggest exit mistakes owners make. Brannon shares why doctor turnover can sink a deal, how quick tech stack changes or PPO exits backfire, and why private equity is laser-focused on $500k–$5M EBITDA practices. You'll also hear why dent...

What happens when the traditional dental model can't reach the patients who need care most? That's the problem Dr. Kwane Watson set out to solve. In this episode, he shares how his pivot to mobile dentistry brought care to over 7,000 patients last year across Kentucky and Georgia. You'll hear how he turned a failed app into a thriving model, managed overwhelming demand with 31,000 calls in a year, and why convenience—not location—i...

What if you could cut no-shows in half and turn uninsured patients into your most loyal ones?

In this episode, Dave, CEO of Clerri (Formerly Kleer + Membersy), shares how membership plans are changing the way practices grow. Patients come back more often, accept more treatment, and spend more with confidence. You'll hear the simple steps to set it up in your practice, from one-minute sign ups to front desk workflows, and how it giv...

Are you earning seven figures but still feel financially uncertain about retirement?

You've built a successful practice and accumulated wealth, but you're not sure when you can actually step back. In this episode, Laurie Ingwersen from Allworth Financial breaks down the "Seven-Figure Dilemma" that many high-earning dentists face. She walks us through how cash balance plans let you contribute six figures annually while slashing your...

Are your patients saying no because they're scared, not because they can't afford it? For so many people, the thought of sitting through a long, painful appointment is enough to put their health on hold. In this episode, Kendall Hussein talks with Leah Zipperstein (Head of Strategy) and Clay Griffith (Head of Growth) from Vesper Institute about the real reason patients avoid care, especially when they need a lot of work. They explo...

What happens when you're producing $4.5M a year… but still feel stuck? In this episode, Dr. Ben Oppenheimer shares the real cost of being the top producer in a growing dental organization. From hiring associates and scaling to 7 practices, to the challenge of letting go and learning to lead, Ben opens up about the hard lessons that come with growth. He talks mentorship, internal training, and what it takes to stop being the bottlen...

Did you know practices with $1M–$3M in EBITDA see the highest demand and valuations in today's market? In this episode, Emmet Scott sits down with Brannon Moncrief, CEO & Principal of McLerran & Associates to unpack what actually drives practice value—and what silently holds it back. They talk owner-dependence, key man risk, and why growing same-store revenue matters more than adding new locations. If you're a dental entrep...

Is $800,000 in unpaid claims sitting in your practice—and you don't even know it?

In this episode, we sit down with Shreyas Parab, CEO of Daydream, who shares the powerful story of running his mom's dental practice—and uncovering a revenue nightmare. From growing up answering phones to battling $800K in outstanding claims, Shreyas breaks down how Daydream is helping practices finally get paid without burning out their teams. If bil...

Are you overspending on dental supplies without even realizing it?

In this episode, we sit down with Brad Freeman, Founder & CEO of SourceClub, to uncover how most practices are silently bleeding money through outdated procurement habits. Brad shares the real math behind supply costs, the hidden fees most GPOs don't talk about, and why SourceClub's model is saving DEO members thousands. If your supply spend is creeping above 6%...

Are you still using paper checks to run your dental business? In this episode, we sit down with Ashley Valdivia, Account Executive at BILL, to talk about what's really slowing down growth behind the scenes—manual payments, lost invoices, and late fees. Ashley shares real stories from practices who've reclaimed their time by streamlining finance workflows. You'll hear what a well-oiled, growth-ready office looks like and why shiftin...

Are rising credit card fees quietly draining your profits? One DEO member noticed an extra $10K in their account—and it wasn't magic. In this episode, Emmet Scott chats with Roman Shtimerman, Director of Operations, and Steven Patala, Director of Sales, from Nadapayments about how dental practices can reduce processing costs without upsetting patients. They break down compliance myths, explain patient-friendly payment scripting, an...

Ever wonder if the challenges you're facing will disappear once you grow your practice? In this episode, Emmet sits down with J.W. from SupportDDS to talk about why the problems don't vanish—they multiply. They swap stories from the Destination DSO event, share real conversations between owners with 18 and 1600 locations, and get honest about leadership struggles, crucial conversations, and the hidden roadblocks that can stall your...

What happens when your second practice tanks and you're the only one holding it all together?

In this episode, Dr. Alex Reznikov, Founder & Owner of Dental Group of Chicago, shares the raw truth about what nearly broke his growing dental group—and how he rebuilt it with the right people, systems, and mindset. From trusting too easily to learning the value of clear financials and leadership, Alex walks us through the real challe...

Are missed calls quietly draining your practice's growth? In this episode, Jake Puhl sits down with Garrett Robins, Sales Director at Nexa, to talk about what really happens when phones go unanswered. Garrett shares real stories from dental practices—busy teams, missed opportunities, and patients slipping away. You'll hear how practices are keeping phones covered after hours, booking appointments in real time, and giving their team...