May 26, 2016 • 56 mins
The buzz: Siri! Think Siri, Alexa,Cortana are fun voice-command helpers just for personal use? Not! Virtual assistants – bots built on APIs and Natural Language Processing – can help you and your team with scheduling, emails, market updates, routine tasks and more. Benefits? Previously unimaginable operational efficiencies and futuristic customer experiences. Hey! The experts speak. Vic Bhagat, Industry Expert: “The key to good decision making is not knowledge. It is understanding. We are swimming in the former. We are desperately lacking in the latter” (Malcolm Gladwell). Robin Kearon, Kore Inc: The key to learning is feedback. It is nearly impossible to learn anything without it (Steven D Levitt). Dr. Jeff Word, SAP: “Significant shifts in market share and fortunes occur not because companies try to play the game better than the competition, but because they change the rules of the game” (C. Markides). Join us for Got a Bot? Virtual Assistants and Employee Efficiency – Part 2.
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