In this episode, Molly sits down with Aviva Gordon, an estate planning lawyer, Founder/Owner of Gordon Law, LLC, to discuss her journey from dealing with high turnovers to building a rockstar legal team. They dive into hiring challenges, building a supportive culture, and keeping client service personal in a tech-driven world. Aviva shares why trusting professionals and continuous improvement are key to lasting law firm success.
Key Takeaways:
- Hiring Right Changes Everything – Moving from repeated assistant turnovers to finding the right fit transformed Aviva’s legal team and client experience.
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Communication is Key – Even skilled attorneys can struggle with clearly articulating expectations to their team.
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Culture Beats Perks – A supportive, respectful team environment keeps great people longer than big salaries or flashy benefits.
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Process is Power – Documenting systems and procedures gets tasks out of the attorney’s head and into a repeatable workflow.
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Clients Feel Your Team’s Energy – A cohesive, well-supported legal team delivers better client care and stronger relationships.
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Small Firms Have Big Advantages – Personalized service, real human touch, and dedicated client care beat large-firm bureaucracy.
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Partnership with Professionals Pays Off – Bringing in expert help for hiring, onboarding, and leadership support accelerates growth.
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Continuous Improvement is Non-Negotiable – Regularly refining processes and roles keeps the legal team effective and engaged.
Quote for the Show: "Trust professionals. We as lawyers are good at what we're good at, but not good at everything." - Aviva Gordon
Connect with Aviva:
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Website: www.gordonlawlv.com
- LinkedIn: https://www.linkedin.com/in/aviva-gordon
- Facebook: https://www.facebook.com/GordonLawLV
- Instagram: https://www.instagram.com/gordonlawlv
Links:
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