The Expertise and Knowledge Crisis with Dr. Richard E. Clark

In this episode of Leadership NOW, we delve into the critical issue of knowledge loss within organizations. When seasoned employees retire or depart, they often take invaluable tacit knowledge with them—expertise that isn't documented in manuals or training materials.​ Join us as we explore the insights of Dr. Richard Clark, Professor Emeritus at the University of Southern California, who has dedicated his career to addressing this challenge through Cognitive Task Analysis (CTA). Dr. Clark discusses how CTA can uncover and preserve the hidden insights of workplace experts, ensuring that organizations retain and effectively transfer critical knowledge.​ Discover how integrating CTA with artificial intelligence, such as ChatGPT, can accelerate and enhance the process of capturing and disseminating expert knowledge. Learn practical steps to prioritize expertise mapping, leverage AI-driven CTA, and foster a culture of lifelong learning within your organization.​ Don't let essential knowledge slip away. Watch now to understand how to safeguard your organization's intellectual assets and maintain a competitive edge.​ More about Dr. Clark at https://rossier.usc.edu/faculty-research/directory/richard-clark More about Dan Pontefract at https://www.danpontefract.com/