Leadership With Heart

Leadership With Heart

Would you like to uncover how Leaders with Heart lead their teams and engage and retain them in the process? Join Heather R. Younger, J.D., the best-selling author of The 7 Intuitive Laws of Employee Loyalty and Founder and CEO of Customer Fanatix as she interviews amazing leaders from all over the world and all walks of life to find out what drives them to be more emotionally intelligent leaders.

Episodes

May 17, 2022 35 min

In this episode, Heather sits down with Adrian Taylor, the Director of Diversity for Premier Health in Dayton, Ohio. Adrian Taylor leads programming that supports Premier's commitment to diversity and inclusion with an emphasis on workforce diversity, supplier diversity, patient diversity, and community engagement. His commitment to diversity has even earned him several prestigious awards. Take a listen.

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In this episode, Heather chats with Robert Hicks, the Group HR Director at Reward Gateway. Reward Gateway is an employee engagement platform committed to putting the “Human” in HR. In his time with Reward Gateway, he has made HR the heart of the company by ensuring the team is central to the strategic direction of the business. Robert was even named the 2019 HRD of the Year in the HR Distinction Awards - take a listen to hear his s...
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In this episode, Heather sits down with Erin Pash, Founder, and CEO of Ellie Mental Health. Erin holds a master's degree and Minnesota state license in Marriage and Family Therapy. She is also recognized by the Minnesota and American Association of Marriage and Family Therapy as a clinical supervisor and clinical fellow. Over the last 15 years, Erin's work experience in local government and non-profits has led her to co-fou...
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In this episode, Heather sits down with Elijah German, Head of Sales at Uniform Teeth. Elijah is a seasoned sales and business development leader that is passionate about building meaningful customer and employee relationships. His ability to identify and implement data-driven strategies leads to greater customer satisfaction and increased revenue.

Elijah has worked for companies such as Apple, Microsoft, and Tesla. He resides in t...

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April 19, 2022 35 min

In this episode, Heather chats with Ena Patel, the Director of Games Planning & Delivery for LA28, the joint venture tasked with executing the 2028 Olympic Games in Los Angeles. She has a passion for connecting people & the community, as well as paving the way for women and minorities in the sports industry. Take a listen.

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Joe Fortna is the Executive Vice President at FirstBank. Joe has a bachelor’s degree in Business Administration from Colorado State University and a Master’s of Divinity from Denver Seminary. He also served as an adjunct professor for several years. In addition, he worked as an Associate Pastor in Denver for five years before beginning his career with FirstBank in 2005 and is currently an Executive Vice President. Take a listen. 
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In this episode, Heather sits down with Stephen M. R. Covey, New York Times & #1 Wall Street Journal Bestselling Author, Keynote Speaker, and Speed of Trust Global Practice Leader. His latest book, Trust and Inspire, focuses on How Truly Great Leaders Unleash Greatness in Others. Heather actually endorsed this book because she saw such a close connection between it and Caring Leadership, and it resonated with her, so it will wi...
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In this episode, Heather chats with Mark Hemmeter, the founder and CEO of Office Evolution. Prior to founding Office Evolution, he was a developer and operator of hospitality properties including resort hotels, casinos, retail stores, and restaurants in Colorado, Hawaii, Louisiana, California, Mexico, and the Caribbean. His passions in business include real estate development, technology, and supporting entrepreneurs.   He is an ac...
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Phil Burgess is Chief People Officer at C Space, a customer agency on a mission to make business more human by building customers into the way brands work. His focus is ensuring that C Space lives this mission internally, creating a great employee experience and enabling C Spacers to deliver great work to their clients.   At the start of the pandemic, he and his family started a campaign called #just1bag2020 aiming to inspire peopl...
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In this episode, Heather sits down with Jeff Reynolds, an entrepreneur, and advisor with over 20 years of experience in marketing. He focuses on teaching established companies how to think and act more like startups, and teaches startup founders how to grow into established companies. His focus is to guide companies to create meaningful, systematic marketing departments that meet goals through an aligned strategy.
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In this episode, Heather chats with Scott Ritzheimer, the CEO of Scale Architects. This business helps other businesses identify the right growth strategies and find the proper guides to get them on the fast track to 'Predictable Success' and stay there as long as possible. Scott was an entrepreneur before he even knew it - take a listen.
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In this episode, Heather chats with Dan Gray, a Toronto-based Product/Growth Marketer with a passion for building and scaling consumer products by leveraging technology. He currently leads the Growth team at Kotn and enjoys the opportunity to help consumers discover and engage with brands.

With over 10 years of experience scaling both B2C and B2B brands, he has been able to be successful by building great teams, challenging assumpt...

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In this episode, Heather interviews Faydra Nabers-Allen, MHA and Dr. Tiffany A. Love. Faydra Nabers-Allen, MHA is the Physician Practice Administrator at Opelousas General Health System in Opelousas, Louisiana. And Dr. Tiffany A. Love is an award-winning board-certified C-suite executive, Fellow and former Regent of the American College of Healthcare Executives (ACHE) with over 30 years of healthcare experience. They embody #Caring...
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February 15, 2022 17 min
Mark Setterington is the founder of Island Fin Poke Company and currently serves as its CEO and President. Setterington has over 35 years in the restaurant industry and started his restaurant career at the early age of sixteen as a dishwasher. Later in his career, he spent some time in Hawaii, fell in love with the Hawaiian culture and food, and decided to bring it to the mainland. Setterington founded Island Fin Poke in 2016 with ...
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In this episode, Heather chats with Andrew Pudalov, Founder and CEO of Rush Bowls, Rush Bowls Franchising, Wholesale. Andrew spent 15 years working his way through the competitive ranks of New York City’s financial sector. In 2004, he left his position as Head of a Global Fixed Income Derivative Desk at National Australia Bank to pursue a career path aligned with his values.   Andrew launched Rush Bowls in 2004 with a vision to cre...
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In this episode, Heather sits down with Dr. Yetta Toliver, Global Head of Diversity, Inclusion, and Belonging at Xerox. Dr. Toliver is a native of Baton Rouge, LA. Initially, she first obtained a Bachelor of Science degree in business management from Southern University in Baton Rouge, LA, then her master’s degree in Business Administration from Dallas Baptist University in Dallas, TX, and finally, a doctorate in Business Administr...
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In this episode, Heather sits down to talk with Nana Appiah, Director of Development Services for Mesa, Arizona. Before his current position, Nana served as the City's Planning Director.

During his tenure with the City, he has helped the City effectively implement and restructure its planning and development functions for optimum performance and adopt various land-use policies to improve the built environment and economic devel...

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January 18, 2022 30 min
In this episode, Heather sits down with Jane Grote Abell, the Chairwoman of the Board of Donatos Pizza. Over the last four decades, Jane has held a variety of positions at both Donatos Pizza and Jane’s Dough Foods, including Chief Executive Officer. Her father, ​​Jim Grote, and their family built Donatos into a successful pizza chain, then sold it to McDonald's.   After seeing it struggle under McDonald's, Jane convinced he...
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In this episode, Heather talks with her listeners about an encounter she recently had with her son about his future. He was telling her how much he wanted to be a soccer player, but Heather points out that he isn’t really putting in the work he should be. Heather reminds him that people who want to reach their goals must put in the work and write out a plan. Hear her four steps for achieving your goals in 2022. 
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January 4, 2022 13 min
In this episode, Heather talks directly with her listeners about what 2021 brought for her and her business. From turning 50 to sending her first child off to college, to all the accomplishments and challenges she faced in 2021 - she sits down to reflect and share her thoughts. Plus, she shares a bit of what is to come in 2022 for caring leadership. Take a listen. 
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