Leadership With Heart
Would you like to uncover how Leaders with Heart lead their teams and engage and retain them in the process? Join Heather R. Younger, J.D., the best-selling author of The 7 Intuitive Laws of Employee Loyalty and Founder and CEO of Customer Fanatix as she interviews amazing leaders from all over the world and all walks of life to find out what drives them to be more emotionally intelligent leaders.
Episodes
June 24, 2019 • 34 min
In this episode, Heather speaks with Phil Cohen about his leadership style, his compelling and jaw-dropping background and his rags to riches story that leads him to hire people of any background whether ex-con or formally abused. His main focus is to create a family atmosphere that is psychologically safe. Key takeaways: Leaders can lead more from a quiet strength. Leaders need to be aligned with what they say they are or they w...
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Mark as Played
June 17, 2019 • 38 min
In this episode, Heather speaks with Gustavo Tavares of Top Employers Institute Latin America. Gustavo recently facilitated a keynote speech Heather delivered for Harvard Business Review Brasil. He shared more about his leadership style, his refreshing philosophy on empowering his people to chart their own coarse and his mission to burst the leadership isolation bubble. Key takeaways: Leaders show receptivity to change so that th...
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Mark as Played
June 10, 2019 • 35 min
In this episode, Heather speaks with Greg Wathen, President and CEO of Economic Development Coalition of Southwest Indiana about a recent post on Linkedin from one of his employees that sparked so much attention that that over 3.5 million people view it and many of those responded with admiration. That link is in the show notes at customerfanatix.com/podcast. Heather speaks with Greg about his unique leadership perspective, and he...
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Mark as Played
June 3, 2019 • 43 min
In this episode, Heather speaks with Dr. Jandell Allen Davis, President and CEO of Craig Hospital in Colorado about her refreshing perspective on connection and bringing her whole self to the workplace, Her leadership fumbles and the unlikely, but likely journey she is on in her leadership. Key takeaways: Our journey whether smooth or bumpy puts us where we are supposed to be Your people want to see you and be seen Touching custo...
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Mark as Played
May 27, 2019 • 37 min
In this episode, Heather speaks with Ian Sohn, President of the Chicago office of of Wunderman, a creative tech company. Heather discovered Ian through an article written about him in the New York Post where they highlight a recent open He wrote to employees about his expectations for employees checking in after work hours. You’ll want to listen in on his perspective after you read the article. Ian talks about his leadership style...
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Mark as Played
May 20, 2019 • 34 min
In this episode, Heather Younger, speaks with Giridhar Akkineni, CEO of AkkenCloud about his leadership style. His anything but smooth journey to leadership, his hyper focus on all things customers and the ways that he helps his people find meaning in their work. Key takeaways: Make it your focus to give your people something to be excited about every Monday morning Be open and personally connected to your people Customer success ...
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Mark as Played
May 13, 2019 • 30 min
In this episode, Heather speaks with Steve McIntosh about his leadership style, a very engaging story of his early leadership challenges and some powerful tips for all leaders. Key takeaway: *Always seek feedback from all around *Leaders don’t realize that in order to lead you must have followers *People want the leader to take them somewhere they want to go *Provide a setting that allows your team to see the good and bad of le...
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Mark as Played
May 6, 2019 • 33 min
In this episode, Heather speaks with Carey Jenkins, CEO of Substantial. Carey shares with listeners her unique outlook on her leadership journey, her leadership style, her refreshing outlook on the evolution of leadership and the power of mindset. Be a continuous learner and seek the fresh start in your leadership Be intentional in your leadership Be clear about your organization’s purpose A leaders job is to serve the people they...
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Mark as Played
April 29, 2019 • 26 min
In this episode, Heather speaks with Megan Bertrand, SVP of Learning and Development for First Bank. Megan shares a great way she connects with her team, her leadership style and a time when she was not the greatest leader she could be and how that impacts her today. This was Heather’s first in-person interview and you can feel the energy and connection even more. Key takeaways: Leadership is a journey. It never stops You can’t l...
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Mark as Played
April 22, 2019 • 31 min
In the episode, Heather speaks with Nick Mehta, CEO of Gainsight about his leadership style in the context of his company’s values, a time when he was not the best leaders he could be and he gives us all some great words to wisdom. Key Takeaways: Commit to learning everyday and realize that we all start at the beginning in our leadership Create environments of psychological safety Treat others as they would want to be treated. Bri...
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Mark as Played
April 15, 2019 • 36 min
In this episode, Heather speaks with Jill Katz about her view of leadership, a time when she not the best leader she could be and pearls of wisdom that she offers all leaders. Jill discloses the 3 C’s that she shares with the work that she does. Key takeaways: *Exercise candor, courage and care *Feedback is a gift. So, take it as such. *We are leaders in family, in the community and at work *We must relate to our employees in ways ...
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Mark as Played
April 8, 2019 • 29 min
In this episode, Heather speaks with Danielle Vaughan, EVP of Human Resources at FirstBank about her journey to leadership, her unique leadership style and what leaders can do to better connect with their teams. Key takeaways: *Leadership is a long journey *If you want employee buy-in, break down the goals into smaller steps. *Have courage to ask for feedback to keep you on track *Leadership has more with how you leave people fee...
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Mark as Played
April 1, 2019 • 23 min
In this episode, Heather speaks with Melissa Ebert about her leadership style, concepts of psychological safety, Why self care is so important and a few challenges she has had along the way. Key takeaways: *Get input from your team to understand where they come from *Seek first to understand *Help you people live in their strengths *Make sure to be specific with your people when letting them know about an expected result. They may ...
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Mark as Played
March 25, 2019 • 45 min
In this episode, Heather speaks with Peter Melby, CEO of Greystone Technology, about his leadership style, the reason he likes to lead, his unique way of ensuring consistent communication and conversation amongst the team and the manager. You will learn a ton from this one! Key Takeaways: Growth comes form insisting on learning and adapting It’s important to be able to bring mistakes forward to be able to bring great things to the...
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Mark as Played
March 18, 2019 • 24 min
In this episode, Heather speaks with Claude Silver, Chief Heart Officer at Vayner Media, about her leadership style, the unique ways she engages with her team, how her “real” way of leading grows those around her and much more. She is someone you’d want to sit and talk with for a lifetime. Don’t miss this. Key Takeaways: *Everything is about relationships and connection * Introduce 10 random employees to new employees so they get ...
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Mark as Played
March 11, 2019 • 31 min
In this episode, Heather speaks with John Haynes, III, Director of Corporate HR, Americas at Johnson Controls, about his leadership style, a time when he was not his best self and some tips for self-reflection. This is an engaging conversation around communication techniques and strategies for those looking for insights. Key takeaways: Do the mirror work to be self-reflective Get feedback on your leadership style from many differ...
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Mark as Played
March 5, 2019 • 9 min
In this episode, Heather speaks to listeners about a critical part of leadership: the imposter syndrome. Heather recalls a recent story when this came up for her and the reason for it. Heather message is powerful on this show. Key takeaways: *You are good enough *The leadership journey isn’t always a smooth one *Leadeship is not about perfection *Own where your drive to lead comes from *Don’t give up as you are where you are s...
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Mark as Played
February 26, 2019 • 22 min
In this episode, Heather speaks with Sarah Bernhardt, VP, People of Greystone Technologies about her leadership style, a time when she was not the best version of herself and about the one critical thing leaders can do when they are stalled in their approach to connect with their people. Key Takeaways: Even when we are not our best selves, we should be able to bring our whole selves to work Getting out of the daily environment to...
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Mark as Played
February 19, 2019 • 41 min
In this episode, Heather speaks with Renee Smith about her leadership journey, her innovative approach to infusing love into government, her challenges as a leader and some very clear ways that leaders can show more love and care for the people we lead. You do not want to miss this and will probably want to listen twice! Key takeaways: Once we eliminate fear in the workplace, we increase love. When we bring more humanity into the...
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Mark as Played
February 12, 2019 • 33 min
In this episode, Heather speaks with Kristy McCann, Founder and CEO of GoCoach. Kristy speaks to Heather about a recent example of not being the best leader she could be, the way she “lets light in” when things aren’t perfect and how she connects with her virtual team. Key takeaways: The lens of the leader impacts those around her All good people and not so good people make us the leaders we are today Let the team lead you Unders...
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Mark as Played
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