Leadership With Heart
Would you like to uncover how Leaders with Heart lead their teams and engage and retain them in the process? Join Heather R. Younger, J.D., the best-selling author of The 7 Intuitive Laws of Employee Loyalty, The Art of Caring Leadership, and The Art of Active Listening. Heather is the Founder and CEO of Customer Fanatix. Join her as she interviews amazing leaders from all over the world and all walks of life to find out what drives them to be more emotionally intelligent leaders with winning organizational cultures. You’ll uncover how to improve: Employee engagement Perceptions of management Employee motivation Employee satisfaction Organizational leadership Caring leadership Sales outcomes Company profitability Customer experience Listening and understanding in your organization And more!
Episodes
In this podcast, Heather speaks directly to her listeners about empowerment. Her son is leaving off to college soon, and as she often says, kids are oftentimes the biggest teachers. Listen to this podcast if you want to learn how to empower others to do their best work but keep your level of support. She shares tips on how to give them freedom but still be supportive. Take a listen.
Do you ever wonder what it takes to be a CEO? Jennifer Waller is now the CEO and President at Colorado Bankers Association, but it took her a lot of learning to get to where she is today. One of her biggest lessons was that you don’t have to change who you are to reach your goals. Women often feel pressured to toughen up and shed their "soft" side to succeed in the corporate world. But in fact, as you’ll hear, compassion and kindne...
In this episode, Heather speaks directly to her listeners about the process of publication for her new book, The Art of Active Listening. She shares a recap of her week and the impact that this book and this message have had so far - it has been exciting and very rewarding to see the positive impact it's having so far. She leaves you with a question for you to think about this week. Take a listen.
Francesca Luthi is the Executive Vice President & Chief Administrative Officer at Assurant - a leading global business services company. In this episode, she shares some of her early career struggles as a woman and how she managed to navigate being promoted to a role where some didn't think she belonged. Her leadership lessons are many. Take a listen.
Do you ever wish you could reinvent yourself and change your life? Do you ever wonder what it takes to embrace change and reinvent yourself for a successful and fulfilling life? Ron Fong is the President and CEO of the California Grocers Association, and it took him 10 years to finally answer that question. In this episode, he shares some of his wisdom along the way. Take a listen.
As the Vice President of Customer Service Excellence (SVE) for the Tax & Accounting North America division at Wolters Kluwer, Laurent leads system, process and talent optimization strategy through multi-disciplinary teams that accelerate business performance, customer experience and financial results. He also drives customer experience and software support strategy for technology, knowledge management and technical support delivery...
Lorenzo Flores is a twenty-year veteran in retail leadership. He has rejuvenated, inspired, and rebuilt over a dozen teams throughout his career. With a passion for music, MMA, and podcasting, he understands the importance of connecting personal vision to the workplace. He focuses a lot on helping others become confident and advocate for themselves and what they do, ultimately helping them stand out. Take a listen.
Sonya Crockett is a Crew Relations Regional Leader at Raising Cane's, a quality chicken finger franchise with over 530 locations. In this episode, she returns for her second appearance on the Leadership with Heart podcast to discuss her new position and what it means to Lead by Heart and how Raising Canes ONE LOVE® tagline shows up in every aspect of the business.
Trent Selbrede returns to the Leadership with Heart Podcast to talk about leadership and what that means in the hospitality world. Trent is the General Manager of Marriott International, and he discusses what the hospitality world went through during the pandemic, what they've learned, what they are doing the same, and what they are doing differently. 2022 was his hotel's best year, and in this podcast, he shares some of the knowle...
In this episode, Heather speaks with Cynthia Grant, Chief Clinical Officer at AllHealth Network, about her surprising and traumatic background, the lens that he sees the world and thus engages with her people and a time when she was not the best leader she could be. Cynthia shares tremendous leadership tips, but just listening to her is inspirational.
In this episode, I discuss my resolutions for the new year and how to make them a reality. My resolutions for 2023 include speaking at bigger speaking events, changing people's mindsets on leadership, and becoming a New York Times best-selling author with my new book The Art of Active Listening. I dive into the strategies and tactics I am using to achieve these goals. This is an episode you won't want to miss for inspiration, motiv...
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