All Episodes

June 20, 2025 16 mins

In this MGMA Week in Review episode, hosts Daniel Williams and Colleen Luckett break down key healthcare headlines, including CMS hospital penalties, new research on the speed and cost-effectiveness of video consultations, and how AI and consumer tech are reshaping care delivery. Plus, practical tips for keeping medical practices on schedule and why being likable at work may impact your career. Full article links are available in the show notes.

00:50 Introduction and Episode Overview

01:58 CMS Hospital-Acquired Condition Reduction Program (Chief Healthcare Executive)

03:57 The Benefits of Video Consultations (Medical Economics)

06:48 The Great Disruption in Healthcare (Real Clear Health)

09:31 Running on Time: Improving Patient Experience (Physicians Practice)

12:37 The Importance of Likability at Work (SmartBrief)

15:01 Conclusion and Farewell

Additional Resources:

Email us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts.


Podcast Sponsor Boost Lingo
This episode is brought to you by Boost Lingo, the language services platform behind MGMA Translate, interpreter delays and high agency fees, strain budgets, and staff morale. Boost lingo on demand fixes both tap once and a qualified medical interpreter joins in about 13 seconds. Video or phone on any device. No steep learning curve. It just works. Tap, connect, care. Choose from 14,000 interpreters covering over 300 languages. Fully HIPAA compliant. Your staff will love the ease and your patients will too. Plus MGMA members save 20%. Visit https://boostlingo.com/mgma/ to see it in action today.

Podcast Sponsor MGMA Analytics
Are you making decisions based on gut instinct—or on real data?
With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies.
From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry.
So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence.
Visit MGMA Analytics to learn more.

Mark as Played
Transcript

Episode Transcript

Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Daniel Williams (00:55):
Hi, everyone. I'm your host, Daniel Williams,
senior editor at MGMA and hostof the MGMA Podcast Network. I
am joined today, as I always am,with cohost Colleen Luckett and
editor and writer here at MGMA.And we're always here on the
MGMA weekend review. Eachepisode, we bring you the latest
health care industry news,policy updates, expert insights,

(01:19):
and stories from the field thatwe find interesting,
informative, inspiring.
So let's get into this week'sepisode. We're actually
recording a little bit earlierthis week. I may have mentioned
it, but I'm heading toBarcelona. So I am Okay. Gonna
be offline for a while, butwe're recording a little bit
early just so we can get aepisode to y'all this week.

(01:42):
It will publish. You'relistening to it on a Friday or
over the weekend, but, we'rerecording a little early this
week. So, yeah, looking forwardto that.

Colleen Luckett (01:50):
Yeah. We can review never sleeps.

Daniel Williams (01:52):
That's true. Bring us up to speed. What do
you have going on this week,Colleen?

Colleen Luckett (01:57):
Alright. In a recent opinion piece for a chief
health care executive on June16, Gabriel Genovesi breaks down
why the CMS hospital acquiredcondition or HAC, h a c,
reduction program should be onevery health care executive's
radar. So each year, CMSpenalizes the bottom twenty five

(02:17):
percent of short term acute carehospitals based on patient
safety and infection scores. In2025, 724 hospitals got hit with
a 1% Medicare payment cut. Thatmight not sound like much, but
some single hospitals lost up to$3,600,000, and the average
penalty per bed was over 1,300.

(02:39):
For practices linked to hospitalsystems, that kind of financial
strain can trickle down in allkinds of bad ways. So the HAC
score includes five majorinfections and surgical site
infections as well as broadersafety indicators like pressure
ulcers and post op sepsis. Buthere's the surprising part.
According to Genovesi, manyexecs don't even know whether

(03:01):
their hospital was penalized orwhy, and that's a big miss in a
data driven era. These penaltiescan negatively impact your
reputation, funding,partnerships, and resource
allocation.
If your practice is part of alarger system, this could
influence staffing budgets, techinvestments, and even patient
volume shifts. Genovesi callsfor cross functional

(03:23):
accountability, getting CFOs,infection prevention teams, and
clinical leaders on the samepage. Infection data should be
tied directly to financialstrategy, not just buried in
quality reports. Bottom line,ask the tough questions.
Questions like, did yourhospital receive a HAC penalty?
If so, how much did it cost, andwhat's the plan to improve? It's

(03:44):
smart governance and smartbusiness. And it's a reminder
that even in outpatient care,patient safety and financial
health are deeply connected.Okay, Daniel. Over to you.

Daniel Williams (03:55):
Alright. Thanks so much, Colleen. Our next
article comes from medicaleconomics. The title, video
consultations are quicker,Easier, and Less Expensive than
In Person Visits a Study Finds.So, let's dive into that topic.
So, a new randomized study outof Amsterdam UMC in The

(04:17):
Netherlands looked at onehundred and twenty patients
prepping for major abdominalsurgeries. Half had their pre op
consults via secure video, andthe other half did the classic
in clinic thing. Here's whatthey found. Satisfaction, nearly
identical scores, about eightyfive out of 100 in both groups.

(04:41):
Information recall, also thesame.
You can learn just as much byvideo as in person. Pretty
compelling stuff. Right? Youknow what else is fascinating?
Patients save two hours onaverage per appointment.
No driving. No parking. Lesswaiting around. Plus, they saved

(05:02):
roughly about $21 in cold hardcash. And get this, c o two
emissions from a video visitwere 99% lower.
Quite frankly, I don't know howthey weren't a 100% lower, but I
don't know where that 1% camefrom. I guess using our Internet
dial up. I don't know. Also,check this out. People liked

(05:26):
being home.
They could have family besidethem, look over CT scans
together. It actually made theconversation easier and tech
hiccups minimal. Only aboutseven percent had any, and those
were usually resolved mid call.Doctors were into it too. Most
said they'd recommend videoconsults and nobody in the video

(05:49):
group felt like they needed afollow-up in person.
It wasn't just surgeons who sawvalue. This points to a broader
potential role in primary care,chronic care, rural care, you
name it. For busy practiceslooking to cut congestion and
broaden access, this feels likea proof point that video isn't

(06:12):
just convenient, it's clinicallynon inferior. Bottom line here
is this Amsterdam study showswhen it comes to surgical prep
at least, video consults candeliver equivalent satisfaction
and learning at lower cost, bothfinancial and in and
environmental. Worth thinkingabout for practices aiming to

(06:34):
boost efficiency andsustainability.
Alright, Colleen. What's next?

Colleen Luckett (06:40):
That's a great story. I was just thinking about
rural health care and how we'rereally struggling here in The
US, and that's a really goodfix. Alright. Strap in, MGMA
friends. Health care is movingfaster than your EHR during a
surprise system update.
AI is diagnosing conditions,apples refilling your
prescriptions, and your bathroommay already be a clinical lab.

(07:03):
Welcome to what doctor MarshallRunge calls the great
disruption. In a June 16 articlefor Real Clear Health, doctor
Marshall S. Runge, executive VPof medical affairs and dean of
the medical school at theUniversity of Michigan, lays out
a sweeping vision for the futureof medicine. According to him,

(07:23):
the industry is undergoing afull scale transformation driven
by AI, consumer tech, advancedbio research, and shifting
economic pressures, and it'sreshaping every part of how we
deliver and pay for care.
We are seeing AI and largelanguage models like ChatGPT
giving providers and patientsfaster, deeper insight,

(07:44):
telemedicine and at homemonitoring tools, as we just
talked about, changing whatrecovery looks like and where it
happens, genomics and otherbreakthroughs fueling a new wave
of drug development, and yes,big tech players like Amazon,
Apple, and Google are now activeparticipants in care delivery.
These shifts are improvingoutcomes in areas like cancer,

(08:06):
Alzheimer's, and obesity. ButRoonge points out that miracle
cures come at miracle priceswith treatments like the new
obesity obesity meds costinghundreds of dollars a month.
Raising major questions aboutaccess and long term
affordability in a systemalready burning through 18% of
US g GDP. He also highlights therise of DIY health care, a

(08:29):
booming market of home testingkits, But many of these are
unregulated, and some havealready raised red flags for
toxicity, inaccuracy, andconfusion.
Patients are navigating acomplex mix of convenience and
risk, and providers may findthemselves catching the fallout.
So what's the call to action forpractice leaders? Know that care
delivery and patientexpectations are shifting fast.

(08:53):
Look at how your organization isintegrating remote care, AI
tools, and new techpartnerships, and think
strategically about how thesechanges will affect staffing,
reimbursement, and outcomes.BRENGE's central message is
every part of the health caresystem is connected, and real
transformation means workingacross sectors, clinical,
financial, policy, and tech todeliver better care without

(09:16):
losing sight of equity and cost.
In other words, the greatdisruption has already arrived.
And as the great twenty firstcentury sage, Taylor Swift said,
are you ready for it? Daniel,back to you.

Daniel Williams (09:30):
Thank you so much for that, Colleen. Our next
article comes from physicianpractice, and it's all about
something that sounds simple,but literally can make or break
the patient experience runningon time. Now let's be honest,
most of us have waited andwaited in a cold exam room,
hearing hallway chatter whilethe clock ticks. This article

(09:54):
lays out some smart ways forphysicians to flip that script.
It's not rocket scienceaccording to the article.
It's more like consistentsystems and small tweaks that
ripple through the whole day.One of the biggest ideas, start
on time. Not on time, not let mejust check one more thing on

(10:14):
time, actual ready at 09:00sharp on time. When a provider
starts behind, the whole dayturns into a catch up mode, and
that's when things get chaotic.The piece also talks about prep,
having lab results, charts,imaging, everything all queued
up before the patient walks in.

(10:36):
That kind of readiness makesappointments flow. Patients feel
like you're expecting them, notlike you're still figuring out
who they are. There's also acall to limit interruptions. No
non urgent calls or staffpopping in unless it's critical.
It's about protecting thatfifteen minute block with a

(10:56):
patient like it actuallymatters, which of course it
does.
And I like this one, preppingnew patients before their
visits. We just talked about thevirtual video calls. And I
talked about this last weekabout how my dentist, because
I'd might I just had a dentalcheckup and how they check-in
with me. They have everythingready. They know who I am.

(11:18):
All those things. It reallymatters. And so what does this
mean here at your practice? Itmeans paperwork done early,
expectations set, and maybe evena welcome call. It is a small
investment that pays off whenthe visit doesn't get eaten up
by forms.
At the heart of it, thesesuggestions aren't just about

(11:41):
being punctual. They're aboutbeing present. When a provider
walks in focused, prepared, andon time, the whole room feels
it. That's trust. That'sprofessionalism.
And honestly, that's goodmedicine. So if your practice
has been feeling that slow dailyslide into running late, this

(12:01):
article's a good reset. So ifyou can really lock in and be on
time for things like this, wow.It can make such a difference.
So what were you gonna say,Colleen?
You were gonna

Colleen Luckett (12:10):
Oh, no. I was gonna say as a from a patient
perspective, just an extra tip.My doctor adds, like, really
nice meditation music in theexam room. They have this little
I don't know. Some little boxthat has these nice colors
coming out of it and music thismeditation music.
And that really helps actuallybring down that white coat
anxiety, I guess they call it orsomething. So, yeah, blood

(12:32):
pressure looks a little bitbetter for that visit. But,
yeah, those are great tips andyeah. Awesome. I have my last
story coming up here, and thisis for any practice leader who's
ever nailed productivitybenchmarks but still wonders why
Dave from accounting gets allthe birthday cupcakes?
Turns out being likable at workmight be your missing KPI. In a

(12:56):
June 16 article, executive coachJoel Garfinkel breaks down why
likability at work is more thanjust fluffy soft skills. It can
be strategic leverage. Accordingto research cited in the piece,
including from Harvard BusinessReview, likable people earn
more, get promoted faster, andare more likely to be trusted as

(13:16):
leaders, even when theirtechnical skills are just
average. So what makes someonelikable at work?
Garfinkel offers sevenpractical, fluff free strategies
that may seem obvious, but it'salways a good reminder. Number
one, be warm and approachable.Smile, use names, and start
conversations with a personaltouch. Two, find common ground.

(13:37):
Share an interest, buildconnection.
Think books, sports, or thatlast chaotic team meeting.
Three, be reliable and helpful.Keep your word, pitch in, and be
the person others know they cancount on. Four, listen more than
you talk. Make people feel heardbecause being memorable is often
about how you make others feel.
Number five, stay positive andsolution focused. So bring calm

(14:00):
energy and focus on fixing, notjust flagging problems. Number
six, share credit. Shine thelight on others when things go
well. It builds goodwill fast.
Seven, be authentic. No need toforce fake cheer. Sincerity
builds trust. Garfinkel shares acoaching example where a
technically leader saw theircareer take off not because they

(14:21):
added more credentials, butbecause they worked on building
real relationships. Likeabilitycreated momentum where expertise
alone had stalled.
And for MGMA leaders, it's agood reminder. Operational
excellence matters, of course,but people work best with those
they trust and enjoy. Buildingrapport, sharing wins, and
keeping it real can help createstronger teams and better

(14:43):
outcomes, especially in today'shigh pressure health care
environment. And, hey, if thatfails, you can always try being
the person who brings snacks tothe staff meetings. Liability
guaranteed.
And remember, everyone, all ofour articles' links will be in
the show notes so you can checkout the fuller articles there.
That's a wrap for me today,Danielle. Back to you. By the

(15:04):
way, enjoy your amazing vacationin Spain. I already know it's
gonna be awesome.

Daniel Williams (15:09):
Thank you so much. And that is gonna do it
for this week of the MGMA Weekin review. Y'all, I am already
dreaming about what's gonna begoing on in Spain. So when I
return, I will have stories totell. So until then, thank you
all so much for being MGMApodcast listeners.

Colleen Luckett (15:29):
Thanks, everyone. See you next time.
Advertise With Us

Popular Podcasts

United States of Kennedy
Stuff You Should Know

Stuff You Should Know

If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.

Dateline NBC

Dateline NBC

Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com

Music, radio and podcasts, all free. Listen online or download the iHeart App.

Connect

© 2025 iHeartMedia, Inc.