Episode 71: Property Management Systemization Ft. Paul Kankowski

If you've spent some years in the property management industry, you have become aware of the value of operational systems. A well-run business must systematize. Webster defines systemization as "arranging according to a definite plan or scheme." Everything property managers must keep streamlined: business development, owner onboarding, move-ins/outs, rent collection, evictions, etc.

In this episode of Property Management Brainstorm, Bob's guest is Paul Kankowski, a systems expert and host of the Property Management Systems Conference, scheduled to be held in Las Vegas January 23 – 26, 2024. Bob and Paul discuss systems and why the concept is essential to every property management company.

Topics Covered:

[2:10] Paul Kankowski introduces himself and the PM Systems Conference.

[4:06] Do the terms Procedures, Policies, Methods, Systems, Workflow, and Process all of these mean the same thing?

[5:05] Why is it a bad idea for the company staff to keep their systems and processes only in their heads?

[7:10] Paul explains why you can't just "set it and forget it" when it comes to property management systems.

[10:40] Can documented property management systems help with risk management?

[12:12] Is there an art to creating a system and where do you start if you know your company is lacking?

[20:10] Which company aspects should be the top focus areas for creating systems?

[27:35] Should systems be automated or driven by Artificial Intelligence (AI)?

[29:45] Paul provides his parting words and thoughts on systemization.

Connect with Paul Kankowski

https://www.pmsystemsconference.com/
[e-mail]

Connect with Bob Preston
https://www.propertymanagementbrainstorm.com/

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