If you've spent some years in the property management industry, you have become aware of the value of operational systems. A well-run business must systematize. Webster defines systemization as "arranging according to a definite plan or scheme." Everything property managers must keep streamlined: business development, owner onboarding, move-ins/outs, rent collection, evictions, etc.
In this episode of Property Management Brainstorm, Bob's guest is Paul Kankowski, a systems expert and host of the Property Management Systems Conference, scheduled to be held in Las Vegas January 23 – 26, 2024. Bob and Paul discuss systems and why the concept is essential to every property management company.
Topics Covered:
[2:10] Paul Kankowski introduces himself and the PM Systems Conference.
[4:06] Do the terms Procedures, Policies, Methods, Systems, Workflow, and Process all of these mean the same thing?
[5:05] Why is it a bad idea for the company staff to keep their systems and processes only in their heads?
[7:10] Paul explains why you can't just "set it and forget it" when it comes to property management systems.
[10:40] Can documented property management systems help with risk management?
[12:12] Is there an art to creating a system and where do you start if you know your company is lacking?
[20:10] Which company aspects should be the top focus areas for creating systems?
[27:35] Should systems be automated or driven by Artificial Intelligence (AI)?
[29:45] Paul provides his parting words and thoughts on systemization.
Connect with Paul Kankowski
https://www.pmsystemsconference.com/
paul@pmsolutionspro.com
Connect with Bob Preston
https://www.propertymanagementbrainstorm.com/
This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.
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