Tackling industry turnover and elevating agent education, with REINSW’s Tim McKibbin

In this episode, REB editor Liam Garman is joined by Tim McKibbin, CEO of the Real Estate Institute of NSW (REINSW), to explore one of the most pressing issues in the industry – the exceptionally high churn rate among new agents – and the steps needed to create a more sustainable, educated workforce.

The conversation kicks off with a sobering statistic: nearly 80 per cent of new real estate professionals exit the industry within their first year. McKibbin unpacks why better foundational training in areas like contract law, property fundamentals, and client advocacy is critical to reversing this trend.

They then delve into the soft skills that underpin success in real estate – from building trust to mastering interpersonal communication.

The episode concludes with a look at the evolving role of technology and AI. McKibbin shares how REINSW is harnessing AI for data analysis and interpreting legislation and how agents can leverage these tools to work smarter and strengthen client relationships.

Enjoy the podcast,
The REB Team