CLEAR and Tyler Technologies partnered to conduct a survey to examine the use and perception of digital technologies within regulatory agencies. Listen as the survey report authors discuss the findings and perceptions about adoption of online services by regulatory agencies, centralized payment systems, digital profiles for licensees and members of the public, and the role of AI in enhancing interactions with stakeholders. What are the implications of the survey findings regarding stakeholders’ satisfaction rates with the quality of technology tools? What future steps are recommended to improve regulatory agencies’ technology usage and stakeholder engagement?
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