All Episodes

September 1, 2020 35 mins

There are 3 keys to running a high performing fitness business.  Making sure you have these steps in place will help to ensure you both open with success but retain your customers over time.  

  1.  Mastering the lead sales cycle-  from the minute that a lead comes in to the minute you decide to try and sell a membership to that potential member, what is your process.  One of the keys is to make sure that those initial conversations center around a customers goals.  After all, it is the reason they would want to join in the first place
  2. Establishing appropriate roles and responsibilities- hiring the right staff, as well as, to make sure they have distinct roles can make or break your business.  Providing consistent coaching as it relates to sales should be a staple for your staff so they can not only feel supported but essentially it will help them to close more deals.
  3. Unforgettable level of service- at the end of the day nothing beats a customer experience.  Dylan and Justin share what, how and why a customer experience is so important to both new member acquisition and retention of your customers.

 

Mark as Played

Advertise With Us

Popular Podcasts

Stuff You Should Know
Law & Order: Criminal Justice System - Season 1 & Season 2

Law & Order: Criminal Justice System - Season 1 & Season 2

Season Two Out Now! Law & Order: Criminal Justice System tells the real stories behind the landmark cases that have shaped how the most dangerous and influential criminals in America are prosecuted. In its second season, the series tackles the threat of terrorism in the United States. From the rise of extremist political groups in the 60s to domestic lone wolves in the modern day, we explore how organizations like the FBI and Joint Terrorism Take Force have evolved to fight back against a multitude of terrorist threats.

Dateline NBC

Dateline NBC

Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com

Music, radio and podcasts, all free. Listen online or download the iHeart App.

Connect

© 2025 iHeartMedia, Inc.