RETHINK RETAIL
RETHINK Retail - the evolution of retail in today’s connected world. Join us as we explore the most recent trends and innovations in commerce.
Episodes
October 17, 2025 • 22 mins
In this special episode of Retailer Tech Tips from Groceryshop 2025, Theo Schweitz, CEO of Drive Wheel and Top Retail Expert, sits down with Rakesh Thaploo, Sr. Partner at Kyndryl, to explore the next era of grocery retail transformation.
Together, they discuss how modern grocers are leveraging AI, analytics, and digital store technologies to reduce shrink, boost margins, and deliver richer customer experiences.
From the evolution...
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October 17, 2025 • 24 mins
C-stores aren’t just convenience stops, they’re labs for bold new ideas.
On the latest RETHINK Retail Podcast, host Jessica Couch talks with:
- Yvette Fossum from Ferrero about their newest c-store launches and how they test big ideas in small spaces
- Isabella Chia from Wells Enterprises on how ice cream innovations in c-stores spark brand-wide strategies
Fun, fast, and full of real-world insights, hear why brands are leaning on...
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October 17, 2025 • 19 mins
How do grocery leaders balance efficiency and customer experience in the age of automation?
Recorded at Groceryshop, this RETHINK Retail podcast brings together:
🎙️ Zara Ngouen, VP of Information Technology, Lidl US
🎙️ Matt Miles, Director of North America Retail, Diebold Nixdorf
Hosted by Stewart Samuel, Director of Retail Futures, IGD, + RETHINK Retail Top Retail Expert
Together, they unpack what it takes to design customer-c...
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October 10, 2025 • 42 mins
Fiscal Compliance Isn’t a Hurdle. It’s Your Launchpad for Innovation
Compliance is complex, but ignoring it is riskier. In the latest episode of Next‑Gen POS, host Scott Wueschinski talks with Darko Pavic, CEO of Fiscal Solutions, about how fiscalization can reshape modern retail.
You’ll learn:
- Why fiscalization is more than e-invoicing
- How compliant POS systems enable livestream shopping, self-checkout, and omnichannel promo...
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September 23, 2025 • 12 mins
How does a 200-year-old porcelain icon stay relevant in the digital age?
Alex Baker interviews, Vista Alegre’s Chief Digital Officer, Carla Graça, shares how the brand is blending rich heritage with bold digital transformation by:
- Building a strong digital presence and expanding globally
- Driving innovation in factories and design while preserving craftsmanship
- Using technology to empower people, not replace them
- Creating s...
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September 22, 2025 • 34 mins
Extreme weather and unexpected disruptions can hit retailers hard, from spoilage and theft to costly downtime.
In this episode of the RETHINK Retail Podcast, host Andrew Smith (Top Retail Expert & Co-Founder, ThinkUncommon) sits down with Jeff Kenniston (Sr. Manager of Solutions Engineering, T-Mobile) to explore how retailers can prepare before disaster strikes.
💡 What you’ll learn:
- Why preparedness is a strategic must-have
- ...
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September 18, 2025 • 24 mins
Skinny Mixes isn’t just about syrups, it’s about creating everyday moments that are simply sweeter.
Melissa Minkow sits down with Tim Snyder, CEO of Skinny Mixes, to explore how the brand grew from a cult favorite into a social-forward powerhouse with over 100 flavors and a community of raving fans.
Highlights include:
- Why listening is Skinny Mixes’ secret sauce for loyalty and engagement
- How fans drive recipe sharing, produc...
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September 15, 2025 • 53 mins
How are leading retailers and brands using AI to transform shopping?
Nordstrom’s Brad Tucker, Mars’ Shashank Kadetotad, and HCLTech’s Debraj Bhattacharya join Rethink Retail to explore:
- Smarter personalization and recommendations
- Greater operational efficiency
- Faster product innovation
- AI’s role in sustainability and customer loyalty
From generative to agentic AI, discover how companies are turning data into insight and c...
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September 15, 2025 • 52 mins
Global Healing calls itself the “Rolls Royce of supplements”, and for good reason.
With 28 years in the industry, the brand leads with transparency, quality, and an unapologetically bold voice.
In this episode, David Polinchock sits down with Kendall McMullen to explore:
- Why manufacturing transparency and supply chain control set Global Healing apart
- How storytelling, authenticity, and “brand humanification” drive trust with ...
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September 10, 2025 • 30 mins
In this episode, host Matt Muller, Principal Consultant at Rethink Retail and author of The Mindful Innovator, welcomes Rocquan Lucas, VP of Content at GroceryShop, to talk about the flagship event shaping the future of grocery and CPG.
Key Insights:
- How GroceryShop has grown since its 2018 debut into a global stage for grocery and CPG innovation
- The rise of agentic AI and its real-world applications
- Balancing efficiency wit...
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September 4, 2025 • 13 mins
What happens when you mix the science of data with the art of human connection? That’s the theme behind Shoptalk Fall 2025, Retail Alchemy.
In this episode of the RETHINK Retail podcast, HG O’Connell joins host Sharon Gai to share how ShopTalk Fall is creating an intimate, experimental space for retail leaders.
Highlights include:
- Why Shoptalk Fall is designed as a “lab” for testing new formats and ideas
- This year’s theme of ...
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August 19, 2025 • 18 mins
Hosted by Nino Horttrich, and with the collaboration of Matt Redwood of Diebold Nixdorf, we explore how Tillster is solving some of the biggest challenges in QSR.
From tackling operational challenges to improving speed, personalization, and consistency, this conversation explores how strategic partnerships can transform the customer journey and future-proof restaurant operations.
🎧 Listen now to learn:
- How QSR brands can unify...
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August 15, 2025 • 37 mins
We’re halfway through 2025, and retail is riding a wild mix of breakthroughs, challenges, and shifting shopper habits.
In this special mid-year episode, host Andrew Smith (ThinkUncommon) is joined by top retail experts Neil Saunders (GlobalData Retail), Jerry Sheldon (IHL Services), and Sucharita Kodali (Forrester Research) to unpack:
The biggest retail stories and consumer shifts so far
Which tech is delivering real impact (and...
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August 7, 2025 • 37 mins
In this new episode of Retailer Tech Tips, we explore how geospatial data is redefining store planning, logistics, and customer experience in real time.
🧠 Learn how top retail experts use foot traffic, heat maps, and location intelligence to:
- Pick smarter store locations
- Personalize local offers
- Streamline inventory
- And design stores that actually work
Featuring:
- Michael Klein (RCA Advisory Council Member)
- Jake Osbor...
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August 4, 2025 • 17 mins
In this episode of Rethink Retail, host Marie Driscoll sits down with Amrita Bhasin, CEO at Sotira, a leading voice in reverse logistics, to explore how AI, overstock management, and sustainability are transforming the future of retail.
Reverse logistics is now an $800 billion global industry, yet remains one of the most under-discussed pillars of modern commerce.
With e-commerce return rates as high as 50%, and growing concerns ...
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August 1, 2025 • 13 mins
Redefining Trust in Online Jewelry Retail by
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July 30, 2025 • 10 mins
Nick Harbaugh talks with Shira Libhaber of Marcella, one of America’s fastest-growing fashion brands.
Shira dives into how the company combines timeless design, global expansion, and next-gen tech to create a scalable yet purpose-driven model.
📍 Timestamps:
(0:30) Shira joins live from ShopTalk Europe
(1:02) Marcella’s backstory: from Etsy to high-growth brand
(2:02) Tackling innovation as retail lead
(4:06) Expanding to Europe:...
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July 29, 2025 • 26 mins
Rethink Retail brings together two powerhouses shaping the future of commerce:
🔹 Matt Redwood, VP Retail Technology Solutions at Diebold Nixdorf
🔹 John Harmon, Managing Director, Technology Research at Coresight Research
They explore:
- Why the point-of-sale (POS) is becoming the retail OS
- How AI and automation are driving measurable ROI
- What Gen Z expects from the in-store experience
- Why a modular tech approach is key to...
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July 28, 2025 • 20 mins
Renee Hartmann chats with Jean-Sébastien Crevier, VP of Sales and Marketing at WeCook, live from Shoptalk Europe in Barcelona.
Jean-Sébastien shares how WeCook is scaling Canada’s ready-to-eat meal space through data-first strategies, predictive churn models, and a no-gimmick approach to loyalty.
Learn how his team balances growth with profitability, what really works in paid vs. organic social, and how AI is reshaping their marke...
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July 24, 2025 • 15 mins
On the floor at Shoptalk Europe, RETHINK Retail’s Marie Driscoll sits down with Nicolas Kroeger, Chief Digital Transformation Officer at Manor AG, Switzerland’s largest department store chain.
In a dynamic conversation, Nicolas shares how his expanded role is driving process efficiency and innovation through AI across departments.
🧠 Topics covered:
- Automating product data enrichment using AI
- The yin & yang approach to digital...
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