Retail Leaders Share 2026 Predictions: AI, Omnichannel, Trust & the Future of Commerce

As the retail industry heads into 2026, innovation is no longer theoretical — it’s operational. In this special episode of the Rethink Retail Predictions Podcast, we spoke directly with retail leaders who are actively building the future of commerce. From omnichannel growth and AI-driven personalization to pricing pressure, trust, and the rise of machine-assisted shopping, these experts share unfiltered insights into what’s actually changing inside retail organizations. 🎙 Featured voices include: - Diana David, Director of Futures at ServiceNow - Stefan Gunnarsson, Founder & CEO at PropTexx - Sara Ahmed Holman, Chief Commercial Officer at Bobbie - Justin Rinaldi, Director of Marketing and eCommerce at Safety Speed Manufacturing - Diptendu Ray, Head of Product Management at Giant Tiger - Swetha Subramanian, Vice President, Data Science and AI Products at Loblaw Companies Limited - Hanna Moisander, Chairperson at Lager 157 - Tammy Mo, Chief Executive Officer of Mozzimo Jewelry - Bubs Shah, Director of UX Design at Macy's Together, these perspectives paint a clear picture: 2026 will reward retailers who move faster, build trust, and operationalize AI at scale.