El soporte al cliente se ha convertido en un factor que hace la diferencia y ya no es opcional. Categorizar y priorizar tickets de soporte es importante porque el trabajo de soporte a usuarios es mucho más que responder llamadas y correos todo el día. El rol de soporte ha ido evolucionando hasta tener distintos sabores en la industria: technical account manager, solutions engineer, developer advocate, customer success specialist... En este episodio hablamos sobre cómo afrontar problemas relacionados con soporte a usuarios.
Estos son los enlaces a los temas de los que hemos hablado:
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