Glenn Withiam talks to Tim Hinkin and Bruce Tracey about their article in the May 2010 issue of Cornell Hospitality Quarterly entitled, "What Makes It So Great? An Analysis of Human Resources Practices among Fortune's Best Companies to Work For." Although few hospitality organizations are listed in the annual survey of Fortune magazine's one hundred best companies to work for, an analysis of companies with similar operating challenges provides clear direction for hospitality and service companies' human resource practices. The authors discuss the study which examined twenty-one companies, including one food-service firm (Starbucks) and three hotel chains (Four Seasons, Kimpton, and Marriott).
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