How Should I Answer My Client Calls? Live vs. Attendant

Overview:

In this episode of the SMB Community Podcast, hosts Amy Babinchak and James Kernan discuss winter weather conditions across the Midwest, then transition into tech news, including rumors of a potential acquisition involving Intel. The conversation shifts to insights on compliance for managed service providers (MSPs), particularly around the new CMMC regulations. They also talk about TikTok's current legal challenges and the latest Citrix acquisition. This week's 5 Minutes with a Smart Person features an interview with Brandi Bonds of Next Level Now, who shares her expertise on providing strategic CFO services to MSPs, emphasizing the importance of accurate financials and strategic planning. The show wraps up with discussions on upcoming classes and events aimed at helping IT professionals improve their business skills and stay ahead in the industry. 

 

Chapter Markers:

00:00 Introduction and Podcast Overview

00:51 Weather Chat and Personal Updates

03:59 Tech News: Intel Acquisition Rumors

06:43 CMMC Compliance for MSPs

10:58 TikTok's Future and Acquisition Proposals

13:53 Citrix Acquires Unicorn

14:43 MSP Question of the Week: Answering Calls Live vs. Auto Attendant

19:10 Upcoming Classes and Events

24:05 5 Minutes with a Smart Person: Brandi Bonds with NextLevelNow.Net 

41:16 Conclusion and Upcoming Events

 

New Book Release:

I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats.

Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve.

Available now on Amazon!
https://a.co/d/f2NKASI

 

Sponsor Memo:

Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6).

If you are interested in either buying, selling, or valuation information, please reach out.

There is alot of activity and you can be a part of it.

For more information, reach out at kernanconsulting.com