MSPs and the Evolving Tech Environment: Reselling Hardware & Software

In this episode of the SMB Community Podcast, hosts Amy and James discuss the dynamics of reselling computer hardware and software for MSPs, emphasizing the importance of building trust with clients. They highlight recent changes in market leadership among PSA and RMM tools, with Kaseya overtaking ConnectWise. The conversation also covers major developments in the tech industry, such as the proliferation of data centers and chip manufacturing to support AI growth. Additionally, Amy announces a new class aimed at helping MSPs add AI management and security services to their offerings, underscoring the significant business opportunities in AI management. 

 

Chapter Markers:

00:00 Introduction and Welcome

00:51 Weather Woes and Personal Stories

03:29 MSP Question of the Week: Should MSPs Resell Hardware and Software?

04:29 Debate: The Role of MSPs in Selling Hardware

14:11 Big Players vs. Small Players in the MSP Market

15:20 TikTok and Tech Industry News

24:00 Microsoft Windows 10 End of Life

27:37 Upcoming AI Class for MSPs

31:10 Conclusion and Sign-Off

 

News Articles:

• https://www.bbc.com/news/articles/cjde3p0rnjgo 
• https://www.cnbc.com/2025/01/19/tsmc-confident-in-continued-chips-act-funding-under-trump-says-cfo.html  
• Channel News:  For the first time ever (dating back 29 years), ConnectWise has relinquished the #1 market share position to Kaseya.
  
  NinjaOne grew at 54.1% y/y and overtook N-able for the #3 market share position.
  
  Doubling in size with 102% y/y growth, HaloPSA (Halo) now finds itself in the Top 5 of global market share.

 

• MS Windows 10 EOL Oct 2025
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