367: How This Private Practice Owner Elevated Team Performance with Jessica Cowling

This episode features a powerful conversation with Jessica Cowling, a remarkable member of our Leadership Lab and the founder and CEO of InnerWorks Counseling in London, Ontario.

In this episode, Jessica opens up about the bold, intentional moves she’s made to set her team and her business up for long-term success. We dig into how she transitioned her rapidly growing team to salary-based compensation for more stability, why she’s introducing micro roles to bring more ownership and clarity to her staff, and how she’s leveraging our signature 5R work plan to boost accountability and follow-through.

Jessica also shares how building a leadership team has allowed her to focus on her strengths (and finally let go of the tasks that drain her!).

If you’re leading a growing team and looking for real strategies to foster belonging, engagement, and accountability, you’re going to love this episode. 

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