June 5, 2019 • 59 mins
Predstavljajte si, da uporabljate kavni aparat, mikser, pralni stroj, avto, jadrnico … Ali pa na primer ko greste na letališče in se vam vse skupaj zdi nelogično in dolgotrajno. Kaj in kako bi storitve ali izdelke lahko optimizirali in izboljšali? Priložnosti za spremembe vedno obstajajo. Zelo poenostavljeno rečeno je to service design ali po slovensko načrtovanje storitev. A pod tem pojmom se skriva še marsikaj. Kako se lotiti načrtovanja in raziskovanja pa nam bosta zaupali Ana Osredkar in Ana Kyra Bekš iz zavoda Servis 8.
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