0026 Dee Ann Turner, Chick-fil-A

3 main points

•  Selecting talent versus hiring people
•  Creating a company language that matches the existing behavior
•  The key to retaining good talent

Speaker Bio

Dee Ann Turner started her Chick-fil-A career as a secretary to the Vice President of Human Resources and eventually, moved up to the VP of Talent and HR becoming the very first female officer of the company. During her 33 years at Chick-fil-A, Dee Ann focused on growing the renowned culture of the company by recruiting for the corporate staff as well as selecting franchisees. 

Dee Ann now owns her own organization which focuses on providing keynote speaking, consulting, and coaching around transforming and growing companies’ culture and talent. She has visited many corporations to speak about topics like The Recipe for a Remarkable Culture, How to Win with Who, The Secret Sauce of Legendary Customer Service, and more. 

Dee Ann is also a 2x best selling author of Bet on Talent and It’s my Pleasure. Her books focus on creating remarkable talent and culture within an organization as well as its impact on customer loyalty as well as the entire company. Purchase Dee Ann’s latest book, Bet on Talent here: https://amzn.to/36habWW