004 Jim Balis, CapitalSpring

Talk Highlights:

• What sets apart a good franchisor from a great one?
• Jim’s reaction to those who respond to the question “Why are you doing it that way?” with “Because that is the way we have always done it”.
• The results of a company being resistant to technology.

Speaker Bio:

Jim Balis leads CapitalSpring’s Strategic Operations Group, supporting due diligence, portfolio management, and industry knowledge building initiatives. He has several decades of management and turnaround experience in restaurant industry. Prior to joining Capital Spring, Jim was Founder and President of RMG a boutique advisory and turnaround firm serving the restaurant sector. He has directed numerous turnarounds and has acted as interim CEO or Chief Restructuring Officer for 15 restaurant companies. He began his food service career in high school, during which he held multiple management positions for local restaurants in New York. Jim holds a BA from Duke University.