A leader was given one goal for his coaching: improve how he answered questions. Knowing he struggled with this not only at work, but at home, he asked his coach for tools.
Our free PDF shows the two scripts: one for closed-ended questions, one for open-ended. Download it here.
Don’t assume you know why people ask what they ask. You don’t. Ever.
The closed-ended script:
- Answer what’s asked
- Match Length
- Check for understanding
- Then add your details
No mattress stuffing!
It’s a customer service exchange.
The open-ended script:
- Start with a number
- Label the first item
- Explain in brief
Make the leap. Start with a number. It’ll be okay.
When you know things, use this script. You will sound expert.
The open-ended script is a variation of the Sorting & Labeling tool. Download the PDF and listen to the episode.
CALLING ALL COACHES!
Come join ICF-LA’s Executive Coaching Special Interest Group. We’d love to see you. Check us out here.
Related categories in the library:
Perception – How Others Perceive You
Five related episodes:
215 - How to Stay Calm Under Fire
249 - How to Tackle Overtalking
151 - Under Executive Questioning
Have ideas about how “The Look & Sound of Leadership” might grow and evolve? Share your ideas with Tom here.
Transcripts of this and every episode are available for free here.
Our monthly email, with resources you don’t hear about on the show. Subscribe here!
Wishing you spring freshness,
From The Look & Sound of Leadership team
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
New Heights with Jason & Travis Kelce
Football’s funniest family duo — Jason Kelce of the Philadelphia Eagles and Travis Kelce of the Kansas City Chiefs — team up to provide next-level access to life in the league as it unfolds. The two brothers and Super Bowl champions drop weekly insights about the weekly slate of games and share their INSIDE perspectives on trending NFL news and sports headlines. They also endlessly rag on each other as brothers do, chat the latest in pop culture and welcome some very popular and well-known friends to chat with them. Check out new episodes every Wednesday. Follow New Heights on the Wondery App, YouTube or wherever you get your podcasts. You can listen to new episodes early and ad-free, and get exclusive content on Wondery+. Join Wondery+ in the Wondery App, Apple Podcasts or Spotify. And join our new membership for a unique fan experience by going to the New Heights YouTube channel now!
24/7 News: The Latest
The latest news in 4 minutes updated every hour, every day.