This week we're diving into the customer service AI revolution with Jacob from Tidio, the customer service platform that's shaking up how brands talk to their customers.
From smart chatbots to AI-powered emails, we're exploring how AI is transforming customer service - and what that means for real human agents.
Can AI really be personal? Can it sell? Should we trust it with sensitive info?
Tune in to find out!
For companies with over 5,000 emails per month, if you sign up for a Premium plan, you'll get 3 months for free and a $5,000 discount using code WWS! Learn more here: https://www.tidio.com/wws
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Key Takeaways:
0:00 Today on the podcast
4:45 How AI is transforming customer service
10:33 Is AI Replacing Human Agents?
14:02 The Role of Personal Marketing in Sales
16:21 How Customer Service Can Drive Marketing Strategies
24:55 How Are Customer Expectations Changing With AI?
27:16 What should companies be aware of when using AI in their email?
29:56 How To Make Sure AI Bots Don't Share Confidential Information
34:45 AI vs the Real World
36:44 Where AI will be in 5 years
41:22 How To Get Your Website to Work With AI
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