August 19, 2024 • 17 mins
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Speaker 1 (00:00):
Order up.
Speaker 2 (00:01):
It's a fresh show. It's Kiki's court, Kiki taking away
the honorable Kileik. Everyone all right, okay, sitch Ass's down, go.
Speaker 1 (00:10):
Ahead, sit down, Let's get in this court room at
that gabble now, it says, Hey, Kike, my name is Eric.
I'm a longtime Fred show listener, and I know how
much you guys love to discuss tipping.
Speaker 2 (00:23):
Gilty Eric, he loves the Fred who Eric's right? And
so Eric's perfect And let's see what's next. Well, let's
let's play olirio.
Speaker 3 (00:34):
Well, Eric says.
Speaker 1 (00:35):
On Friday, I took my wife, kids, and my in
laws out to dinner downtown. We were seated after about
a twenty minute away, and from the moment that our
waitress approached the table, I knew we were in for
a ride. Her attitude was not friendly at all, and
she kept disappearing for long periods of time, and when
I asked asked for refeels for my kids, she seemed
(00:55):
annoyed and brought out a picture of lemonade for us
to pour ourselves. Then the worst part was that she
forgot to bring out my wife's food all together. When
I finally got up to look for her. She was
sitting at the bar laughing with her coworkers. So you
can imagine my frustration. When we finished our dinner and
when the bill came, I announced, out of frustration to
(01:15):
my family that she would not receive a tip. They
already include the service charge, and after the way we
were treated, I feel like that was more than enough. Well,
when we got up to leave, my father in law
took out cash from his wallet and left it on
the table. I was already annoyed, so I just walked
out to get in the car. But what really pissed
me off is that my father in law sent my
(01:36):
wife a nasty text message saying how disappointed he was
that I did not tip.
Speaker 3 (01:41):
I really want to confront him. Am I wrong?
Speaker 2 (01:43):
Now? Hold on, I have a question before you give
your verdict. Yes, how many people at the table?
Speaker 3 (01:49):
So it was him and his two kids, and it's
in law, so.
Speaker 2 (01:52):
Six, So then the service charge would have been the tip.
Because what happens is with a lot of places, if
it's a party of six or more, then the gratuity
is is just put onto the bill. They just put
a twenty percent gratuity on the bill.
Speaker 1 (02:06):
Let's see some people say there's a difference between gratuity
and a service charge.
Speaker 2 (02:10):
The service charge goes to the restaurant and racy.
Speaker 4 (02:13):
Wait, really, the service charge is because the restaurant doesn't
want to pay their employement Dishwasherah.
Speaker 2 (02:20):
I thought, well, maybe maybe I'm using the wrong terms,
because I thought that it's a lot of menus will
say and maybe they use the word gratuity in that
service charge, but a lot of menus will say a
twenty percent gratuity will be included on all parties of
six or more. I guess, just to solve any sort
of you know whatever, like this is going to be
a lot of work. So the tip's paid for. So
I guess the way that I'm interpreting this is that
(02:41):
the tip was already paid. It's just put on the bill.
And so if there's already twenty percent on the bill,
then you, in my opinion, you're going to have to
do something really wild for me to go over the
top of that. That's already a good tip. Now, if
you were really great, then I might tip more. But
if a twenty percent tip is included, and I was
going to tip twenty percent anyway, why am I tipping
more well, he also saying it was bad service. So
(03:03):
on top of that, she got a twenty percent tip
for not great service anyway, supposedly, I don't think that
was a tip we just got. I got a text
from our residence server Bella, and she said the service
charge is for the restaurant. But I like, okay, wow,
wait a minute, so then why okay, Well then I'm
wondering if maybe they got I don't know, because.
Speaker 4 (03:20):
Because every every patron gets the service charge, you know, like,
no matter what it is, it's a service charge that
goes to the restaurant because whatever to pay this and that.
It's not the gratuity part that goes to the employee.
It's to pay for everything else.
Speaker 1 (03:32):
Right, they say that the service charge goes to you know,
the waiter gets a portioned, the dishwasher gets a portion.
Speaker 2 (03:37):
Okay, So then she didn't tip at all.
Speaker 1 (03:39):
So he Eric did not did not tip at all
on top of that, because he felt like he did
not get good service, and his father in law decided
to leave a tip anyway, and then not only that,
he sent a text to his wife and was like,
upset that your husband didn't leave a tip, okay, And
I know you know we all tip, we all try
(04:02):
to go above and beyond, but in this case, I'm
not giving her a tip either. We cannot keep a
rewarding bad behavior. I'm sorry you were a horrible, wacherous today.
Speaker 3 (04:13):
You did not do your best job.
Speaker 1 (04:15):
So why would I on top of a service charge
which maybe a little portion may go to you, But
why would I tip above that when you have given
me horrible service. I understand the father in law may
have felt differently, and he's entitled to do whatever he wants,
So I would not have been upset if my father
in law took out money out of here.
Speaker 3 (04:32):
That's on you. If that's what you want to do,
do your thing. I'm not leaving a penny.
Speaker 1 (04:35):
But then to text my wife, you know, to text
my wife that you're so disappointed?
Speaker 3 (04:40):
Boy, I mean, guy, have some have some kahunas, like.
Speaker 2 (04:44):
You could have said that to me.
Speaker 3 (04:45):
We were just together at the dinner table.
Speaker 1 (04:47):
If you felt disappointed to tell me, don't text my wife. Yeah,
I'm with you, Eric, I don't think he's wrong.
Speaker 4 (04:54):
I would be upset from the start after I announced
at the table like I ain't tip.
Speaker 2 (04:59):
Nothing was horrible. We didn't have a good time. It
was bad.
Speaker 4 (05:02):
I would be upset when the father in law's like,
I'm gonna leave something behind anyone' Like I told you
we ain't tipping, Like we gotta be on the same pain, right,
forget the next message from the start if you take
out money when I already said we ain't tipping, we
got a problem.
Speaker 2 (05:15):
One issue we have here is that the textas seems
to be, like some people believe that in a party,
in a certain sized party, that a service charge represents
that policy, the policy that if it's six or more
than the tip is included. Other people say that it's not.
So my first thing would have been, okay, hey what
is this for? You know? I would have asked the
question like is this a tip? Because if there's a
(05:37):
twenty percent tip built in and the service sucked, then
you're lucky you got your twenty percent. I'm not giving
you anything more.
Speaker 3 (05:43):
Right.
Speaker 2 (05:44):
But what I would say about bad service is I
would probably steal tip, but then I just wouldn't go back.
Oh you know what I mean, because it's like, by
not tipping, you're also screwing the bar backs and the bartenders.
This and the cook. I don't know if the cooks
get tipped out, but you know, the the bus boys
and girls or whatever else. So like you're not only
(06:04):
screwing the principle that you know, just the person who
waited on you, but everybody else too, who maybe didn't
have anything to do with it. So I guess, but
I'm not. I'm not of the mindset that we you know,
like we've talked about on tipping before, like oh, everyone
should tip thirty percent because people don't make enough. It's like, well,
that's I'm not disagreeing that people don't make enough. They
make way more than they did back when we were
(06:25):
waiting tables though, or you know, or era. But but
if you do a bad job, why do I still
have to tip you like you did a good job.
That's the part I don't understand because a tip. I
understand some people believe that a tip is to compensate
for a poor wage. But my understanding about a tip
is that it was always the extra. It was were
(06:45):
you exceptional at your job? And if you were, you're
going to make a lot more money than if you weren't.
That I thought that was the point, because if every
server knows they're going to get twenty percent even if
they're not not in a mood. Well, then why would
you why would you bother to apply yourself right.
Speaker 1 (07:02):
Exactly, And that's how I feel tipping works. And you know,
sometimes I've gotten less than great service, and I'll still
do maybe a twenty percent tip, whether than the twenty
five percent or whatever you would give. But in this case,
you didn't even bring my wife's food to the table.
I had to get up and come find you. You
weren't pleasant from the start. There's no reason that I
(07:22):
would tip above. And so as the father in law,
like as Rufio said, one band one sound, I said,
we're not chipping.
Speaker 3 (07:29):
I'm paying for this meal. Don't leave a tip.
Speaker 1 (07:32):
But even if you decide to, you took it a
step further and text my wife about me when we
were just together.
Speaker 3 (07:38):
You could have text me.
Speaker 1 (07:40):
I just think Eric is right, and I just I
feel like the father in law is so wrong.
Speaker 2 (07:44):
My brother in law was in the service industry. He overtips,
he's a big he's like a fifty percent tip, Like
he thinks it's because he was in the industry, that's
karma or whatever. But like it's it's a it's a
significant like thirty five forty percent minimum, like he tips
a lot and whatever. And i' he's already gotten the
wrath of this story, like ten years ago or however
(08:04):
long ago it was, so it's not a big deal now,
but I can tell the story. But I think I
paid for something. I paid for a lunch and I
tipped twenty four percent and he looked at it on
the way out. I barely knew the guy at this point,
and then put forty dollars on top of that yo,
and we left it rue and my mom was like
looked at me and looked at him, and then later
(08:25):
was like that was super rude, like you gave an
appropriate tip, Like it made it look like you weren't
generous enough because he wants to tip R fifty sixty percent,
which is his business, right, Like that's for him to do.
But at the time, I was like kind of bent
about it because I'm like, hey, what are you saying
about me? Like I tipped, well, it was a good tip,
you know what I mean, Like it wasn't, but I
(08:47):
didn't tip double the price, you know what I mean?
So I think, you know, I think when it comes
to like, you make it. If you're paying the bill
and you make the decision, then everybody at the table
kind of has to go with it.
Speaker 1 (08:58):
Right, Well, in one sense you want to say that,
but as the waitress, if I did a great job
and you feel compelled to bless me with a little extra,
I think it's okay.
Speaker 3 (09:07):
But in Colin's standpoint, he should have said that.
Speaker 1 (09:10):
To you, like, hey, bro, I see you get left
a great tip, but I just want to help them
a little bit.
Speaker 3 (09:13):
More because I used to be a server. And then
you explained it.
Speaker 1 (09:16):
But to not say anything to you and just put
extra money down as if you're a broke boy, that's
very rude.
Speaker 2 (09:21):
Yeah, because it does work. To my point, it does
kind of make it seem like you are like you've
made a decision, this was a bad experience, and here's
and I'm paying the bills, so I get to make
the choice about the tip.
Speaker 5 (09:32):
Right.
Speaker 2 (09:32):
If you want to make the choice about the tip,
then you pick up the whole tap yes, and then
you can tip whatever you want and we don't have
a problem. Hey Kim, good morning, Oh, good morning, Hey Kim.
Welcome to Kiki's Court. So bad service and you didn't tip,
and then father in law decides, no, I'm going to
go over the top and tip more, and now there's
an inter family fight. What do you do?
Speaker 5 (09:55):
No, no, no, no, would I would not tip. That's
the whole trip is. And I've been in the industry many,
many years. The whole purpose we are working for is
for the tips. If we're not doing our job, I mean,
what are we being paid for. I mean, I don't
understand why the father in law felt that he had
(10:17):
to tip for a really bad service, especially when his
own daughters didn't even get her food.
Speaker 2 (10:23):
Well, I mean, Kim, people get so mad at us
when we talk about tipping on here because and I realized,
we're talking about what people deserve and don't deserve, and
that's a strange conversation to have. But what it blows
me away is that when people get upset about us
saying that tips are merit based, and I think we
all agree on that in this room. I think what
is confusing to me is that if you're a great server,
(10:45):
then you're going to be incentivized by that philosophy. Just
do a great job, right, And by the way, there
are always going to be people who are a holes
and you're going to do a great job and they're
not going to acknowledge it. That happens in every industry
all the time. That's nothing new, like, but in general,
I would think if you're somebody who takes pride in
what you're doing, that you would agree with the fact
that tip should be merit base because if you do
(11:08):
a really great job, then I'm going to pay you more.
If you don't do a very good job, I'm going
to give you less, but not below the standard. I
just I just think it's like, how could anybody argue
against that, really, because I guess there's enough people out
there who have been burnt by the person who didn't
tip for good service, right, I guess.
Speaker 5 (11:24):
But anyway, and then also on those checks, you know,
when there's a service charge for a large party, the
service charge is most likely for the backstaff because a
lot of times there will be a tip share for
the backstaff.
Speaker 6 (11:40):
And that's because of the big parties, there's a lot
to do and to coordinate it all, so everything comes
out at once. The gratuity is when it's added on automatically.
That is the server's tip and you can always add
more if they went above and beyond and the twenty
(12:01):
percent or eighteen percent that the restaurant automatically added.
Speaker 2 (12:05):
There you go. Thank you, Kim, thanks for listening. Have
a great day.
Speaker 5 (12:07):
I have a great day.
Speaker 6 (12:08):
Guys.
Speaker 5 (12:08):
Love show.
Speaker 2 (12:09):
Yeah, thank you so much. I love your show too.
I think I would. I would probably I would ask.
First of all, I would be asking questions, right, I
would say, look at the bill and say, okay, what
I've done this before? Like, you know, I don't a
room service. Some hotels you get room service and clude
the gratuity. Some don't, but there'll still be a tip
line there. So I'll be like, hey, dude, are you
getting this number? You know what I mean? Like it
(12:30):
says service charge? Is that for you?
Speaker 6 (12:32):
Right?
Speaker 2 (12:32):
And if he's like, I get all that okay, Well
then that's I'm basically what I'm doing off of that.
If he says, no, the hotel gets that, then I
then I'm gonna tip him. But I'm going to ask
these questions ahead of time. But the real conversation here
is not really about that. It's about whether the father
in law should be usurping his son in law's decision
(12:53):
based on bad service, and I come back to the
payer of the bill gets to decide on the tip.
That's right, right, Otherwise like you're you're free loading, like
you're not even paying. So what do you care? Right?
You did?
Speaker 3 (13:05):
You thought you did your big one with your twenty
dollars tip.
Speaker 2 (13:07):
But I you know, but I paid one hundred and
semi dollars for.
Speaker 3 (13:10):
The thing, right, and I didn't even get my lemonade.
Speaker 2 (13:12):
Right, whole picture of lemonade, your wife. I had no food.
Speaker 3 (13:16):
I had to put a lemonade right.
Speaker 2 (13:20):
Checkout. I'll just go home, make my whole limited when
they bring a picture, because it just.
Speaker 1 (13:26):
I mean about it's you got a table full of kids.
It's like self checkout. You want me to go and
ring up the toilet paper. You want me to put
it in the bag, take a receipt. I work for
you at this point, right.
Speaker 4 (13:36):
I've also seen that you when I'm not calling out,
Like there are some servers when they know there's a
party of six or more, they know they're getting something
guaranteed already, so they they they become less whatever lazier
because they know they're getting a tip no matter what
they do.
Speaker 3 (13:50):
Mm hmm.
Speaker 2 (13:51):
See that's what I don't love that because again, but
the problem, there's two problems. One you've got the people
who take advantage, like Rufeo's talking about, like, well, I'm
gonna get I'm gonna get a tip no matter what
I do, so I don't have to try that hard.
And then you've got the people that don't reward the
service that's exceptional. So the problem is you meet in
the middle with everyone's kind of disgruntle yes, you know
what I mean. Cause it's like, again, if if I
(14:14):
come in here and I do a better job, if
I tried my hardest every single day, and the company
is like, great, here's a little extra because you did
such a good job today, well, then I'm then that
incentivizes me, you know what I mean. Like it's hard,
it's hard to sort of compare the two things. But
I don't know why anybody would would disagree with that,
you know what I mean, Like, I work harder, I
(14:35):
make more money. That's great, but everyone has to agree
to follow that. And I think, you know a lot
of people are cheap and rude. Hey Natalie, Hey, Hi,
what did you want to say on Keikey's cord Oh?
Speaker 5 (14:47):
Well, I agree.
Speaker 7 (14:48):
With Eric, I agree with Kei Key. Everything opposite of
what this father in law did. And it's a lot
of unpack here. So I'm gonna try to just wrap
it ap real quick. Ruffiel, you said everything I was
just getting ready to say. They're like, when the bertunity.
Speaker 5 (14:59):
Is added onto the bill, then it doesn't and it doesn't.
Speaker 7 (15:03):
Inspire the waitress the waiter to do their job that
much more because they're guaranteed that money, So why should
I work hard for it. I'm gonna get it. That's
one number two. As far as the father in law,
we personally, I'm petty. I would have went back to
the table snatched clip off that table because no reason
until you to leave that money on that table. That's
(15:24):
not your responsibility. And I get the old school, or
you know, the culture back then is different. You know
they want to do those things. That's what they were
trained to do. But I got to look at the service.
Speaker 8 (15:33):
If I didn't get a.
Speaker 7 (15:34):
Meal, or if I have to do my own whatever
at the table and I'm doing your job, you don't
get that money. As a matter of fact, I should
bill you back and take some money off of my
food bill because I feel right. I'm doing all of
those it's not just doing the work. But that attitude
makes a difference too. Now, if you could be doing
all of the work, you could have brought all the
(15:54):
meals down and everything.
Speaker 5 (15:55):
But if your attitude makes me uncomfortable in.
Speaker 7 (15:58):
A place where I should be caught stable, that automatically
cancels everything. And I'm complaining.
Speaker 2 (16:05):
Take that. Thank you, have a good day.
Speaker 4 (16:08):
Thank you for listening because I'm asking for more biscuits.
Speaker 2 (16:11):
You know what I'm saying.
Speaker 1 (16:12):
Well you at some point cut you out.
Speaker 4 (16:17):
You're stopping a limited if I asked for more, Please
bring me some more.
Speaker 2 (16:24):
Julisa is it Jalisa high? Hi? How you doing? Hey?
Good morning, Kiki's court? What say you?
Speaker 8 (16:31):
I say, was the father in law even sitting at
the table with them? Because if my daughter didn't get
a meal, we would have some problems. Like she should
reply back to herself saying, excuse me, were you not
there when I didn't get my food while you were
eating your salad and your steak And I'm taking the
baby's fries because I'm still.
Speaker 7 (16:52):
That would have got a tip.
Speaker 8 (16:53):
And I just heard Natalie talk about how she should
have tooken something I got talked about those self checkouts.
You guys got all these self checked out. I'm gonna
get me a discount account of something.
Speaker 2 (17:03):
Employee discount. That's pretty good.
Speaker 7 (17:06):
I'm bagging my own bag.
Speaker 2 (17:09):
Yeah, yeah, I gotta check my own self out. I
should get an employee discount. That is brilliant. I've never
heard that said that way.
Speaker 3 (17:17):
I like it.
Speaker 7 (17:18):
I mean, that's my biggest concern here.
Speaker 8 (17:20):
Rather dad gave a tip. But whose side are you on?
The waitresses or your daughters. It doesn't sound like she
was eating with the rest.
Speaker 3 (17:26):
Of the table exactly.
Speaker 2 (17:27):
I kind of wonder how much this father in law
respects the son in law at all, because that's kind
of an emasculating move too, you know.
Speaker 8 (17:34):
It's kind of like, oh, really take his money and
let him pay for dinner.
Speaker 2 (17:38):
Yeah, but oh I don't like your tip. It's like, okay,
well here's the bill, then you handle it. Oh no, no,
you didn't offer to do that. You didn't offer to
do that. Thank you, Delisa. Have a good day you too.
She wants an employee discount.
Speaker 3 (17:52):
I like the way she thinks.
Speaker 2 (17:53):
Here for that discount, it is she'll been shelling the
entertainment of fort two minutes
Order up.
Speaker 2 (00:01):
It's a fresh show. It's Kiki's court, Kiki taking away
the honorable Kileik. Everyone all right, okay, sitch Ass's down, go.
Speaker 1 (00:10):
Ahead, sit down, Let's get in this court room at
that gabble now, it says, Hey, Kike, my name is Eric.
I'm a longtime Fred show listener, and I know how
much you guys love to discuss tipping.
Speaker 2 (00:23):
Gilty Eric, he loves the Fred who Eric's right? And
so Eric's perfect And let's see what's next. Well, let's
let's play olirio.
Speaker 3 (00:34):
Well, Eric says.
Speaker 1 (00:35):
On Friday, I took my wife, kids, and my in
laws out to dinner downtown. We were seated after about
a twenty minute away, and from the moment that our
waitress approached the table, I knew we were in for
a ride. Her attitude was not friendly at all, and
she kept disappearing for long periods of time, and when
I asked asked for refeels for my kids, she seemed
(00:55):
annoyed and brought out a picture of lemonade for us
to pour ourselves. Then the worst part was that she
forgot to bring out my wife's food all together. When
I finally got up to look for her. She was
sitting at the bar laughing with her coworkers. So you
can imagine my frustration. When we finished our dinner and
when the bill came, I announced, out of frustration to
(01:15):
my family that she would not receive a tip. They
already include the service charge, and after the way we
were treated, I feel like that was more than enough. Well,
when we got up to leave, my father in law
took out cash from his wallet and left it on
the table. I was already annoyed, so I just walked
out to get in the car. But what really pissed
me off is that my father in law sent my
(01:36):
wife a nasty text message saying how disappointed he was
that I did not tip.
Speaker 3 (01:41):
I really want to confront him. Am I wrong?
Speaker 2 (01:43):
Now? Hold on, I have a question before you give
your verdict. Yes, how many people at the table?
Speaker 3 (01:49):
So it was him and his two kids, and it's
in law, so.
Speaker 2 (01:52):
Six, So then the service charge would have been the tip.
Because what happens is with a lot of places, if
it's a party of six or more, then the gratuity
is is just put onto the bill. They just put
a twenty percent gratuity on the bill.
Speaker 1 (02:06):
Let's see some people say there's a difference between gratuity
and a service charge.
Speaker 2 (02:10):
The service charge goes to the restaurant and racy.
Speaker 4 (02:13):
Wait, really, the service charge is because the restaurant doesn't
want to pay their employement Dishwasherah.
Speaker 2 (02:20):
I thought, well, maybe maybe I'm using the wrong terms,
because I thought that it's a lot of menus will
say and maybe they use the word gratuity in that
service charge, but a lot of menus will say a
twenty percent gratuity will be included on all parties of
six or more. I guess, just to solve any sort
of you know whatever, like this is going to be
a lot of work. So the tip's paid for. So
I guess the way that I'm interpreting this is that
(02:41):
the tip was already paid. It's just put on the bill.
And so if there's already twenty percent on the bill,
then you, in my opinion, you're going to have to
do something really wild for me to go over the
top of that. That's already a good tip. Now, if
you were really great, then I might tip more. But
if a twenty percent tip is included, and I was
going to tip twenty percent anyway, why am I tipping
more well, he also saying it was bad service. So
(03:03):
on top of that, she got a twenty percent tip
for not great service anyway, supposedly, I don't think that
was a tip we just got. I got a text
from our residence server Bella, and she said the service
charge is for the restaurant. But I like, okay, wow,
wait a minute, so then why okay, Well then I'm
wondering if maybe they got I don't know, because.
Speaker 4 (03:20):
Because every every patron gets the service charge, you know, like,
no matter what it is, it's a service charge that
goes to the restaurant because whatever to pay this and that.
It's not the gratuity part that goes to the employee.
It's to pay for everything else.
Speaker 1 (03:32):
Right, they say that the service charge goes to you know,
the waiter gets a portioned, the dishwasher gets a portion.
Speaker 2 (03:37):
Okay, So then she didn't tip at all.
Speaker 1 (03:39):
So he Eric did not did not tip at all
on top of that, because he felt like he did
not get good service, and his father in law decided
to leave a tip anyway, and then not only that,
he sent a text to his wife and was like,
upset that your husband didn't leave a tip, okay, And
I know you know we all tip, we all try
(04:02):
to go above and beyond, but in this case, I'm
not giving her a tip either. We cannot keep a
rewarding bad behavior. I'm sorry you were a horrible, wacherous today.
Speaker 3 (04:13):
You did not do your best job.
Speaker 1 (04:15):
So why would I on top of a service charge
which maybe a little portion may go to you, But
why would I tip above that when you have given
me horrible service. I understand the father in law may
have felt differently, and he's entitled to do whatever he wants,
So I would not have been upset if my father
in law took out money out of here.
Speaker 3 (04:32):
That's on you. If that's what you want to do,
do your thing. I'm not leaving a penny.
Speaker 1 (04:35):
But then to text my wife, you know, to text
my wife that you're so disappointed?
Speaker 3 (04:40):
Boy, I mean, guy, have some have some kahunas, like.
Speaker 2 (04:44):
You could have said that to me.
Speaker 3 (04:45):
We were just together at the dinner table.
Speaker 1 (04:47):
If you felt disappointed to tell me, don't text my wife. Yeah,
I'm with you, Eric, I don't think he's wrong.
Speaker 4 (04:54):
I would be upset from the start after I announced
at the table like I ain't tip.
Speaker 2 (04:59):
Nothing was horrible. We didn't have a good time. It
was bad.
Speaker 4 (05:02):
I would be upset when the father in law's like,
I'm gonna leave something behind anyone' Like I told you
we ain't tipping, Like we gotta be on the same pain, right,
forget the next message from the start if you take
out money when I already said we ain't tipping, we
got a problem.
Speaker 2 (05:15):
One issue we have here is that the textas seems
to be, like some people believe that in a party,
in a certain sized party, that a service charge represents
that policy, the policy that if it's six or more
than the tip is included. Other people say that it's not.
So my first thing would have been, okay, hey what
is this for? You know? I would have asked the
question like is this a tip? Because if there's a
(05:37):
twenty percent tip built in and the service sucked, then
you're lucky you got your twenty percent. I'm not giving
you anything more.
Speaker 3 (05:43):
Right.
Speaker 2 (05:44):
But what I would say about bad service is I
would probably steal tip, but then I just wouldn't go back.
Oh you know what I mean, because it's like, by
not tipping, you're also screwing the bar backs and the bartenders.
This and the cook. I don't know if the cooks
get tipped out, but you know, the the bus boys
and girls or whatever else. So like you're not only
(06:04):
screwing the principle that you know, just the person who
waited on you, but everybody else too, who maybe didn't
have anything to do with it. So I guess, but
I'm not. I'm not of the mindset that we you know,
like we've talked about on tipping before, like oh, everyone
should tip thirty percent because people don't make enough. It's like, well,
that's I'm not disagreeing that people don't make enough. They
make way more than they did back when we were
(06:25):
waiting tables though, or you know, or era. But but
if you do a bad job, why do I still
have to tip you like you did a good job.
That's the part I don't understand because a tip. I
understand some people believe that a tip is to compensate
for a poor wage. But my understanding about a tip
is that it was always the extra. It was were
(06:45):
you exceptional at your job? And if you were, you're
going to make a lot more money than if you weren't.
That I thought that was the point, because if every
server knows they're going to get twenty percent even if
they're not not in a mood. Well, then why would
you why would you bother to apply yourself right.
Speaker 1 (07:02):
Exactly, And that's how I feel tipping works. And you know,
sometimes I've gotten less than great service, and I'll still
do maybe a twenty percent tip, whether than the twenty
five percent or whatever you would give. But in this case,
you didn't even bring my wife's food to the table.
I had to get up and come find you. You
weren't pleasant from the start. There's no reason that I
(07:22):
would tip above. And so as the father in law,
like as Rufio said, one band one sound, I said,
we're not chipping.
Speaker 3 (07:29):
I'm paying for this meal. Don't leave a tip.
Speaker 1 (07:32):
But even if you decide to, you took it a
step further and text my wife about me when we
were just together.
Speaker 3 (07:38):
You could have text me.
Speaker 1 (07:40):
I just think Eric is right, and I just I
feel like the father in law is so wrong.
Speaker 2 (07:44):
My brother in law was in the service industry. He overtips,
he's a big he's like a fifty percent tip, Like
he thinks it's because he was in the industry, that's
karma or whatever. But like it's it's a it's a
significant like thirty five forty percent minimum, like he tips
a lot and whatever. And i' he's already gotten the
wrath of this story, like ten years ago or however
(08:04):
long ago it was, so it's not a big deal now,
but I can tell the story. But I think I
paid for something. I paid for a lunch and I
tipped twenty four percent and he looked at it on
the way out. I barely knew the guy at this point,
and then put forty dollars on top of that yo,
and we left it rue and my mom was like
looked at me and looked at him, and then later
(08:25):
was like that was super rude, like you gave an
appropriate tip, Like it made it look like you weren't
generous enough because he wants to tip R fifty sixty percent,
which is his business, right, Like that's for him to do.
But at the time, I was like kind of bent
about it because I'm like, hey, what are you saying
about me? Like I tipped, well, it was a good tip,
you know what I mean, Like it wasn't, but I
(08:47):
didn't tip double the price, you know what I mean?
So I think, you know, I think when it comes
to like, you make it. If you're paying the bill
and you make the decision, then everybody at the table
kind of has to go with it.
Speaker 1 (08:58):
Right, Well, in one sense you want to say that,
but as the waitress, if I did a great job
and you feel compelled to bless me with a little extra,
I think it's okay.
Speaker 3 (09:07):
But in Colin's standpoint, he should have said that.
Speaker 1 (09:10):
To you, like, hey, bro, I see you get left
a great tip, but I just want to help them
a little bit.
Speaker 3 (09:13):
More because I used to be a server. And then
you explained it.
Speaker 1 (09:16):
But to not say anything to you and just put
extra money down as if you're a broke boy, that's
very rude.
Speaker 2 (09:21):
Yeah, because it does work. To my point, it does
kind of make it seem like you are like you've
made a decision, this was a bad experience, and here's
and I'm paying the bills, so I get to make
the choice about the tip.
Speaker 5 (09:32):
Right.
Speaker 2 (09:32):
If you want to make the choice about the tip,
then you pick up the whole tap yes, and then
you can tip whatever you want and we don't have
a problem. Hey Kim, good morning, Oh, good morning, Hey Kim.
Welcome to Kiki's Court. So bad service and you didn't tip,
and then father in law decides, no, I'm going to
go over the top and tip more, and now there's
an inter family fight. What do you do?
Speaker 5 (09:55):
No, no, no, no, would I would not tip. That's
the whole trip is. And I've been in the industry many,
many years. The whole purpose we are working for is
for the tips. If we're not doing our job, I mean,
what are we being paid for. I mean, I don't
understand why the father in law felt that he had
(10:17):
to tip for a really bad service, especially when his
own daughters didn't even get her food.
Speaker 2 (10:23):
Well, I mean, Kim, people get so mad at us
when we talk about tipping on here because and I realized,
we're talking about what people deserve and don't deserve, and
that's a strange conversation to have. But what it blows
me away is that when people get upset about us
saying that tips are merit based, and I think we
all agree on that in this room. I think what
is confusing to me is that if you're a great server,
(10:45):
then you're going to be incentivized by that philosophy. Just
do a great job, right, And by the way, there
are always going to be people who are a holes
and you're going to do a great job and they're
not going to acknowledge it. That happens in every industry
all the time. That's nothing new, like, but in general,
I would think if you're somebody who takes pride in
what you're doing, that you would agree with the fact
that tip should be merit base because if you do
(11:08):
a really great job, then I'm going to pay you more.
If you don't do a very good job, I'm going
to give you less, but not below the standard. I
just I just think it's like, how could anybody argue
against that, really, because I guess there's enough people out
there who have been burnt by the person who didn't
tip for good service, right, I guess.
Speaker 5 (11:24):
But anyway, and then also on those checks, you know,
when there's a service charge for a large party, the
service charge is most likely for the backstaff because a
lot of times there will be a tip share for
the backstaff.
Speaker 6 (11:40):
And that's because of the big parties, there's a lot
to do and to coordinate it all, so everything comes
out at once. The gratuity is when it's added on automatically.
That is the server's tip and you can always add
more if they went above and beyond and the twenty
(12:01):
percent or eighteen percent that the restaurant automatically added.
Speaker 2 (12:05):
There you go. Thank you, Kim, thanks for listening. Have
a great day.
Speaker 5 (12:07):
I have a great day.
Speaker 6 (12:08):
Guys.
Speaker 5 (12:08):
Love show.
Speaker 2 (12:09):
Yeah, thank you so much. I love your show too.
I think I would. I would probably I would ask.
First of all, I would be asking questions, right, I
would say, look at the bill and say, okay, what
I've done this before? Like, you know, I don't a
room service. Some hotels you get room service and clude
the gratuity. Some don't, but there'll still be a tip
line there. So I'll be like, hey, dude, are you
getting this number? You know what I mean? Like it
(12:30):
says service charge? Is that for you?
Speaker 6 (12:32):
Right?
Speaker 2 (12:32):
And if he's like, I get all that okay, Well
then that's I'm basically what I'm doing off of that.
If he says, no, the hotel gets that, then I
then I'm gonna tip him. But I'm going to ask
these questions ahead of time. But the real conversation here
is not really about that. It's about whether the father
in law should be usurping his son in law's decision
(12:53):
based on bad service, and I come back to the
payer of the bill gets to decide on the tip.
That's right, right, Otherwise like you're you're free loading, like
you're not even paying. So what do you care? Right?
You did?
Speaker 3 (13:05):
You thought you did your big one with your twenty
dollars tip.
Speaker 2 (13:07):
But I you know, but I paid one hundred and
semi dollars for.
Speaker 3 (13:10):
The thing, right, and I didn't even get my lemonade.
Speaker 2 (13:12):
Right, whole picture of lemonade, your wife. I had no food.
Speaker 3 (13:16):
I had to put a lemonade right.
Speaker 2 (13:20):
Checkout. I'll just go home, make my whole limited when
they bring a picture, because it just.
Speaker 1 (13:26):
I mean about it's you got a table full of kids.
It's like self checkout. You want me to go and
ring up the toilet paper. You want me to put
it in the bag, take a receipt. I work for
you at this point, right.
Speaker 4 (13:36):
I've also seen that you when I'm not calling out,
Like there are some servers when they know there's a
party of six or more, they know they're getting something
guaranteed already, so they they they become less whatever lazier
because they know they're getting a tip no matter what
they do.
Speaker 3 (13:50):
Mm hmm.
Speaker 2 (13:51):
See that's what I don't love that because again, but
the problem, there's two problems. One you've got the people
who take advantage, like Rufeo's talking about, like, well, I'm
gonna get I'm gonna get a tip no matter what
I do, so I don't have to try that hard.
And then you've got the people that don't reward the
service that's exceptional. So the problem is you meet in
the middle with everyone's kind of disgruntle yes, you know
what I mean. Cause it's like, again, if if I
(14:14):
come in here and I do a better job, if
I tried my hardest every single day, and the company
is like, great, here's a little extra because you did
such a good job today, well, then I'm then that
incentivizes me, you know what I mean. Like it's hard,
it's hard to sort of compare the two things. But
I don't know why anybody would would disagree with that,
you know what I mean, Like, I work harder, I
(14:35):
make more money. That's great, but everyone has to agree
to follow that. And I think, you know a lot
of people are cheap and rude. Hey Natalie, Hey, Hi,
what did you want to say on Keikey's cord Oh?
Speaker 5 (14:47):
Well, I agree.
Speaker 7 (14:48):
With Eric, I agree with Kei Key. Everything opposite of
what this father in law did. And it's a lot
of unpack here. So I'm gonna try to just wrap
it ap real quick. Ruffiel, you said everything I was
just getting ready to say. They're like, when the bertunity.
Speaker 5 (14:59):
Is added onto the bill, then it doesn't and it doesn't.
Speaker 7 (15:03):
Inspire the waitress the waiter to do their job that
much more because they're guaranteed that money, So why should
I work hard for it. I'm gonna get it. That's
one number two. As far as the father in law,
we personally, I'm petty. I would have went back to
the table snatched clip off that table because no reason
until you to leave that money on that table. That's
(15:24):
not your responsibility. And I get the old school, or
you know, the culture back then is different. You know
they want to do those things. That's what they were
trained to do. But I got to look at the service.
Speaker 8 (15:33):
If I didn't get a.
Speaker 7 (15:34):
Meal, or if I have to do my own whatever
at the table and I'm doing your job, you don't
get that money. As a matter of fact, I should
bill you back and take some money off of my
food bill because I feel right. I'm doing all of
those it's not just doing the work. But that attitude
makes a difference too. Now, if you could be doing
all of the work, you could have brought all the
(15:54):
meals down and everything.
Speaker 5 (15:55):
But if your attitude makes me uncomfortable in.
Speaker 7 (15:58):
A place where I should be caught stable, that automatically
cancels everything. And I'm complaining.
Speaker 2 (16:05):
Take that. Thank you, have a good day.
Speaker 4 (16:08):
Thank you for listening because I'm asking for more biscuits.
Speaker 2 (16:11):
You know what I'm saying.
Speaker 1 (16:12):
Well you at some point cut you out.
Speaker 4 (16:17):
You're stopping a limited if I asked for more, Please
bring me some more.
Speaker 2 (16:24):
Julisa is it Jalisa high? Hi? How you doing? Hey?
Good morning, Kiki's court? What say you?
Speaker 8 (16:31):
I say, was the father in law even sitting at
the table with them? Because if my daughter didn't get
a meal, we would have some problems. Like she should
reply back to herself saying, excuse me, were you not
there when I didn't get my food while you were
eating your salad and your steak And I'm taking the
baby's fries because I'm still.
Speaker 7 (16:52):
That would have got a tip.
Speaker 8 (16:53):
And I just heard Natalie talk about how she should
have tooken something I got talked about those self checkouts.
You guys got all these self checked out. I'm gonna
get me a discount account of something.
Speaker 2 (17:03):
Employee discount. That's pretty good.
Speaker 7 (17:06):
I'm bagging my own bag.
Speaker 2 (17:09):
Yeah, yeah, I gotta check my own self out. I
should get an employee discount. That is brilliant. I've never
heard that said that way.
Speaker 3 (17:17):
I like it.
Speaker 7 (17:18):
I mean, that's my biggest concern here.
Speaker 8 (17:20):
Rather dad gave a tip. But whose side are you on?
The waitresses or your daughters. It doesn't sound like she
was eating with the rest.
Speaker 3 (17:26):
Of the table exactly.
Speaker 2 (17:27):
I kind of wonder how much this father in law
respects the son in law at all, because that's kind
of an emasculating move too, you know.
Speaker 8 (17:34):
It's kind of like, oh, really take his money and
let him pay for dinner.
Speaker 2 (17:38):
Yeah, but oh I don't like your tip. It's like, okay,
well here's the bill, then you handle it. Oh no, no,
you didn't offer to do that. You didn't offer to
do that. Thank you, Delisa. Have a good day you too.
She wants an employee discount.
Speaker 3 (17:52):
I like the way she thinks.
Speaker 2 (17:53):
Here for that discount, it is she'll been shelling the
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