April 3, 2025 • 6 mins
Kaelin is frustrated after she is 7 minutes late to a spray tan appointment and the business immediately canceled her appointment and charged her.
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Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
Did I talk them tout? Yeah, they talk better than
they side. These are the radio blogs on the Fred Show,
like running in our entire reason, except we say it
them aloud. We call them blogs. Caitlin, you got one, yes, okay,
go deer blog.
Speaker 2 (00:14):
So I know a lot of places, like restaurants specifically,
have typically a fifteen minute grace period for your reservation,
which I totally understand. People probably show up late. It
probably screws the restaurant up and all the reservations.
Speaker 3 (00:29):
So I get that. I think that's fair.
Speaker 2 (00:31):
Fifteen minutes, right, Well, I had an appointment the other
day that I was seven minutes late for.
Speaker 3 (00:39):
And it's pretty unlike me.
Speaker 2 (00:41):
I usually show up on time, but I was running late,
so I needed to take an uber and then my
uber got lost and so I ended up being late. Okay,
So I walked in. I apologized. I said, oh my gosh,
I'm so sorry. I'm a little bit late, but I
have an appointment, you know, at this time whatever, And
she said, no worries, no worries. So then she's looking
(01:01):
in the computer and she's like, I can't find your appointment.
Speaker 3 (01:04):
I don't have a record of your appointment.
Speaker 2 (01:06):
I'm like, okay, well, let me pull up my confirmation
because I have it on my phone.
Speaker 3 (01:09):
So I pull it up and.
Speaker 2 (01:10):
Then she goes, oh, that was automatically canceled. We texted
you and I hadn't opened my text, so I looked
at my text and as I was walking.
Speaker 3 (01:18):
In, I got a text to inform me.
Speaker 2 (01:20):
That I was too late for my appointment, and my
appointment I would still be charged from Alamark okay seven
minutes late. And I said to her, what what do
you mean You just told me it was okay that
I was late, and she said, we have a five
minute grace period, five minutes which I have never ever
(01:43):
heard of, and I still got charged. She couldn't fit
me in, and I'll say, I won't say the place,
but it was a spray tan. They couldn't fit me
in until later that night, and by then I was like,
it was no, it was not.
Speaker 4 (02:00):
Probably it would have been fifteen to this exactly exactly right.
Speaker 3 (02:05):
I have to switch now. I mean, I don't know.
I'm like, do you guys think it's fair? No, okay,
that's ridiculous.
Speaker 4 (02:13):
Okay, you still charge me and I don't get my
service like I could say.
Speaker 3 (02:16):
I could see if they were.
Speaker 4 (02:17):
Like, well, man, we're gonna have to charge you, but
we have to reschedule you, right, Like you just decided
to just charge me and I didn't get my service.
This is why Veronica exists.
Speaker 1 (02:26):
I would have left abut your alter ego online for
making comments.
Speaker 5 (02:29):
Maybe they would have a nice long Google reace. Okay,
I'm gonna play Devil's advocate. I agree with you. I
think that seven minutes is awfully close. And that's the
kind of gray area where they could have been like, look,
we can't fit you in anymore, but we won't charge
you seven minutes in a city, in a big city with.
Speaker 1 (02:47):
Traffic and stuff. You know, I get I get it.
As a customer, you kind of have to account for that,
but like, for sure, how many places do you go,
like I don't know where you make an appointment and
they're five or ten minutes late and you don't get
it for.
Speaker 2 (03:00):
Right, I'll be in the doctor's office for three hours,
but if I miss my appointment there, they're gonna charge you,
right right, This needs to be a two issue.
Speaker 3 (03:06):
I don't know.
Speaker 1 (03:06):
I could see them not doing it. And here's why,
Because let's say there's there are eight hours they're working
in the day, and in that period of time they
can fit in this many customers, and if every customer
is ten minutes late consistently, then the day becomes nine
or ten hours instead of eight, you know what I mean.
So like I get it, Like, if I'm a hairstylist
and everybody's late, if the first person is thirty minutes late,
I'm gonna be at least fifteen twenty minutes late all day.
(03:29):
It's gonna bother everybody. And so the next person shouldn't
be penalized because I showed up fifteen. Like I can't
tell you how many times my hairstylist will write me
and say because she knows I lived close, and she'll
be like, hey, I'm thirty minutes behind, and I can say, okay, fine,
I just won't leave until this and then she'll make
it up when she cuts my hair. But my point
is it screws up her whole day, so that I get, yeah,
(03:50):
a little bit of flexibility with the paying part of it,
for sure.
Speaker 2 (03:54):
And I thought of you, Kiki, because that was the
first time I ever thought about writing a review. Because
I have been a customer of for ten years. The
day prior, I had given them an amazing shout out.
I always give them their flowers, even though I pay,
and I was just a little bit frustrated the way
the woman was handling it was frustrating me, and I
kept my calm, but she just turns the laptop around
and shows me all the appointments, and it was just
(04:15):
all very like dismissive and rude. If she would have said, listen,
our system automatically cancels you. Let's work together and try
to fix this, you know I would have, but but
I don't know if we can be doing five minute
grace periods, exercise your rights.
Speaker 1 (04:26):
Leave the Google review. I softly close. I think I
think there could have been some grace there for you.
Speaker 3 (04:32):
I will charge me.
Speaker 1 (04:33):
But it's like restaurants though, and this bothers me too,
and I get it kind of, but I also don't.
First of all, if I walk in early to my
reservation and you've got ten tables open, and you're like, well,
those are all reserved, you can't. We can't seek you
until until your reservation time. Okay, fine, but here's the thing.
When my reservation time comes up, more than likely I'm
going to wait ten minutes because you're going to be
(04:55):
behind by that point, so why not you see me
when I'm standing there? And then the next this person
could wait ten minutes because they're apparently late. I'm early,
they're late, right, I'll never understand that. I can't tell
you how many times you're a little restaurant they'll be like,
I'm sorry. I was at a hotel that I was
staying in and they were like, I'm sorry, we can't
seat you. And there is lunch and there are ten
tables open, and I'm like, they're all reserved. You, they're
(05:18):
all reserved. And by the way, when I left thirty
minutes later after waiting, they were still empty. So I'm like,
so you're willing to not see business standing in front
of you because somebody might come later. If they're late,
then they should have to wait. Like that could have
been the thing they could have said to you, Hey, look,
you're gonna have to come back in three hours because
you were late, and so we're not gonna be able
(05:40):
to take your appointment because we have to stay on time.
But you can come back tomorrow or in four days
or in three hours, or you come back when we
tell you, but we won't charge you until then. Like
they could have done that to you. You were late,
so they could have said they could have said, you
know what, come back tomorrow, come back Friday, We'll fit
you in then, but not today.
Speaker 2 (05:56):
Is there a time frame in which like you're a
little bit after the time, but you're still not I
feel like calling me late for seven minutes.
Speaker 3 (06:02):
I guess I was like literally late, but is that
really late?
Speaker 4 (06:05):
Seven It takes seven minutes to take all my clothes on, Like,
let's you know, like that's seven minutes could be in
my appointment. Just tell me, like, girl, I can't get
your feet this time, because you're.
Speaker 1 (06:16):
Gonna have for the rest of you. You're gonna have
to wear hide hide socks all weekend. We're not gonna
get to that area.
Speaker 3 (06:23):
That's your left side.
Speaker 1 (06:24):
Yeah, do you want your top or your bottom half?
You can have one of the more thread shell next
Did I talk them tout? Yeah, they talk better than
they side. These are the radio blogs on the Fred Show,
like running in our entire reason, except we say it
them aloud. We call them blogs. Caitlin, you got one, yes, okay,
go deer blog.
Speaker 2 (00:14):
So I know a lot of places, like restaurants specifically,
have typically a fifteen minute grace period for your reservation,
which I totally understand. People probably show up late. It
probably screws the restaurant up and all the reservations.
Speaker 3 (00:29):
So I get that. I think that's fair.
Speaker 2 (00:31):
Fifteen minutes, right, Well, I had an appointment the other
day that I was seven minutes late for.
Speaker 3 (00:39):
And it's pretty unlike me.
Speaker 2 (00:41):
I usually show up on time, but I was running late,
so I needed to take an uber and then my
uber got lost and so I ended up being late. Okay,
So I walked in. I apologized. I said, oh my gosh,
I'm so sorry. I'm a little bit late, but I
have an appointment, you know, at this time whatever, And
she said, no worries, no worries. So then she's looking
(01:01):
in the computer and she's like, I can't find your appointment.
Speaker 3 (01:04):
I don't have a record of your appointment.
Speaker 2 (01:06):
I'm like, okay, well, let me pull up my confirmation
because I have it on my phone.
Speaker 3 (01:09):
So I pull it up and.
Speaker 2 (01:10):
Then she goes, oh, that was automatically canceled. We texted
you and I hadn't opened my text, so I looked
at my text and as I was walking.
Speaker 3 (01:18):
In, I got a text to inform me.
Speaker 2 (01:20):
That I was too late for my appointment, and my
appointment I would still be charged from Alamark okay seven
minutes late. And I said to her, what what do
you mean You just told me it was okay that
I was late, and she said, we have a five
minute grace period, five minutes which I have never ever
(01:43):
heard of, and I still got charged. She couldn't fit
me in, and I'll say, I won't say the place,
but it was a spray tan. They couldn't fit me
in until later that night, and by then I was like,
it was no, it was not.
Speaker 4 (02:00):
Probably it would have been fifteen to this exactly exactly right.
Speaker 3 (02:05):
I have to switch now. I mean, I don't know.
I'm like, do you guys think it's fair? No, okay,
that's ridiculous.
Speaker 4 (02:13):
Okay, you still charge me and I don't get my
service like I could say.
Speaker 3 (02:16):
I could see if they were.
Speaker 4 (02:17):
Like, well, man, we're gonna have to charge you, but
we have to reschedule you, right, Like you just decided
to just charge me and I didn't get my service.
This is why Veronica exists.
Speaker 1 (02:26):
I would have left abut your alter ego online for
making comments.
Speaker 5 (02:29):
Maybe they would have a nice long Google reace. Okay,
I'm gonna play Devil's advocate. I agree with you. I
think that seven minutes is awfully close. And that's the
kind of gray area where they could have been like, look,
we can't fit you in anymore, but we won't charge
you seven minutes in a city, in a big city with.
Speaker 1 (02:47):
Traffic and stuff. You know, I get I get it.
As a customer, you kind of have to account for that,
but like, for sure, how many places do you go,
like I don't know where you make an appointment and
they're five or ten minutes late and you don't get
it for.
Speaker 2 (03:00):
Right, I'll be in the doctor's office for three hours,
but if I miss my appointment there, they're gonna charge you,
right right, This needs to be a two issue.
Speaker 3 (03:06):
I don't know.
Speaker 1 (03:06):
I could see them not doing it. And here's why,
Because let's say there's there are eight hours they're working
in the day, and in that period of time they
can fit in this many customers, and if every customer
is ten minutes late consistently, then the day becomes nine
or ten hours instead of eight, you know what I mean.
So like I get it, Like, if I'm a hairstylist
and everybody's late, if the first person is thirty minutes late,
I'm gonna be at least fifteen twenty minutes late all day.
(03:29):
It's gonna bother everybody. And so the next person shouldn't
be penalized because I showed up fifteen. Like I can't
tell you how many times my hairstylist will write me
and say because she knows I lived close, and she'll
be like, hey, I'm thirty minutes behind, and I can say, okay, fine,
I just won't leave until this and then she'll make
it up when she cuts my hair. But my point
is it screws up her whole day, so that I get, yeah,
(03:50):
a little bit of flexibility with the paying part of it,
for sure.
Speaker 2 (03:54):
And I thought of you, Kiki, because that was the
first time I ever thought about writing a review. Because
I have been a customer of for ten years. The
day prior, I had given them an amazing shout out.
I always give them their flowers, even though I pay,
and I was just a little bit frustrated the way
the woman was handling it was frustrating me, and I
kept my calm, but she just turns the laptop around
and shows me all the appointments, and it was just
(04:15):
all very like dismissive and rude. If she would have said, listen,
our system automatically cancels you. Let's work together and try
to fix this, you know I would have, but but
I don't know if we can be doing five minute
grace periods, exercise your rights.
Speaker 1 (04:26):
Leave the Google review. I softly close. I think I
think there could have been some grace there for you.
Speaker 3 (04:32):
I will charge me.
Speaker 1 (04:33):
But it's like restaurants though, and this bothers me too,
and I get it kind of, but I also don't.
First of all, if I walk in early to my
reservation and you've got ten tables open, and you're like, well,
those are all reserved, you can't. We can't seek you
until until your reservation time. Okay, fine, but here's the thing.
When my reservation time comes up, more than likely I'm
going to wait ten minutes because you're going to be
(04:55):
behind by that point, so why not you see me
when I'm standing there? And then the next this person
could wait ten minutes because they're apparently late. I'm early,
they're late, right, I'll never understand that. I can't tell
you how many times you're a little restaurant they'll be like,
I'm sorry. I was at a hotel that I was
staying in and they were like, I'm sorry, we can't
seat you. And there is lunch and there are ten
tables open, and I'm like, they're all reserved. You, they're
(05:18):
all reserved. And by the way, when I left thirty
minutes later after waiting, they were still empty. So I'm like,
so you're willing to not see business standing in front
of you because somebody might come later. If they're late,
then they should have to wait. Like that could have
been the thing they could have said to you, Hey, look,
you're gonna have to come back in three hours because
you were late, and so we're not gonna be able
(05:40):
to take your appointment because we have to stay on time.
But you can come back tomorrow or in four days
or in three hours, or you come back when we
tell you, but we won't charge you until then. Like
they could have done that to you. You were late,
so they could have said they could have said, you
know what, come back tomorrow, come back Friday, We'll fit
you in then, but not today.
Speaker 2 (05:56):
Is there a time frame in which like you're a
little bit after the time, but you're still not I
feel like calling me late for seven minutes.
Speaker 3 (06:02):
I guess I was like literally late, but is that
really late?
Speaker 4 (06:05):
Seven It takes seven minutes to take all my clothes on, Like,
let's you know, like that's seven minutes could be in
my appointment. Just tell me, like, girl, I can't get
your feet this time, because you're.
Speaker 1 (06:16):
Gonna have for the rest of you. You're gonna have
to wear hide hide socks all weekend. We're not gonna
get to that area.
Speaker 3 (06:23):
That's your left side.
Speaker 1 (06:24):
Yeah, do you want your top or your bottom half?
You can have one of the more thread shell next
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