Episode 1: Top 5 Stakeholders for Health Care Tech Implementation

Episode Summary

Successful implementation of healthcare technology can be challenging. Not everyone is initially on board and solutions often require complex coordination between multiple moving parts: teams, departments, and key stakeholders. 

Overcoming obstacles to effective healthcare delivery requires delicate finesse and an ability to bring stakeholders together. Those with a bird’s eye view are best positioned to do this — like Lone Star Communications, Inc.’s Clinical Application Specialists.

Acting as a bridge between disparate medical and technological departments, informatics is the linchpin of successful healthcare tech implementations, says Lone Star Clinical Application Specialist Regina Wysocki. 

Beyond the tried-and-true bastions of IT and facilities also lie the clinical and oft-overlooked biomedical departments.

IT takes a broad view of infrastructure and solution deployment, which is ideally suited for efficient delivery, albeit sometimes at the risk of neglecting the consequences and outcomes of those solutions. While clinicians rarely makes financial decisions about integrations, they’re the end users with boots on the ground, and their perspective on pain points and optimal workflows is crucial for successful implementation.

Biomedical is the go-to when something isn’t working properly, and so it’s sometimes easy to overlook in calmer waters. Meanwhile, facilities used to be the only stakeholders with whom integrators would partner, while it now forms just part of a greater whole. The department is second to none in understanding the flow of healthcare providers. 

Informatics acts as the connector between the technological and the medical, facilitating stronger communication. In particular, informatics must drive home the truth that no one perspective is any more important than another: All must work in harmony to achieve ideal implementation outcomes.

Featured on the Episode

Name: Regina Wysocki

What she does: Regina is an informatics clinical application specialist and thought leader for healthcare integration best practices. She’s worked with critical stakeholders through complex healthcare implementation and digital transformation projects, including those at Houston Methodist and Texas Children’s Hospital.

Organization: Lone Star Communications, Inc.

Words of Wisdom: “If you get the right information from the right clinical people at the beginning, it saves you time at the end. You don't have to go back and reprogram or change your training. It helps to have that voice at the table from the very beginning.”

Connect: LinkedIn

Key Points

Top takeaways from this episode

• The financial decision-makers can’t be the only voices in the room. For successful technological implementation, you must consult with physicians, technicians, unit secretaries, and nursing assistants — those with boots on the ground. These individuals sometimes have the best insight into optimal workflows and persistent pain points. It also means bringing in those who are most resistant from the outset.
• A robust clinical application specialist team is the secret to a successful implementation. It’s a common scenario: Two different departments meet and members of one use jargon unfamiliar to the other (and