CIO Talk Network Podcast

At CIO Talk Network (formerly CIO Talk Radio), our goal is to bring to you the latest conversations in technology and leadership by top leaders from Fortune 500 and Fortune 1000 Companies. These riveting talks will provide you with a quick glimpse into the mind of today’s leader. Each show of CIO Talk Network is uniquely designed to unravel each technology, leadership or business topic in depth for you to derive maximum insights from it.... Show More

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Automate Everything—The new cupid for BPOs

July 15, 2020 • 29 min

Guest : Chinmoy Banerjee
Title : Executive Vice President & Global Head - Business Process Services, Hexaware

Many business process outsourcing (BPO) companies and enterprises have explored automation for their operations, but in silos, automating only a few tasks or processes at a time. There are complex challenges that hold them back from bringing together human and digital workforce (bots with brains) to run smarter operations. Hexaware claims that Automate Everything is the new cupid for BPOs. But what is Automate Everything? Is it a framework, a mindset, a suite of services, or a technology solution? Can it genuinely help BPOs achieve end-to-end enterprise-wide intelligent automation to drive strategic benefits and maximize straight-through processing (STP)?

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