The IT helpdesk operation in most organization has mostly been ad hoc and reactionary. It has also been given the glamorous title, "service desk" with "ITIL" expected to provide a virtual weapon and the department to become a proactive army that anticipates and annihilates enterprise wide IT problems. Is that truly the case?
Guest 1: Barry Carter, Corporate Information Officer (CIO), Alliance Data Systems
Guest Bio: https://www.ciotalknetwork.com/contributor/barry-carter/
Guest 2: Vinny Licht, Chief Information Officer, TAUCK WORLD DISCOVERY
Guest Bio: https://www.ciotalknetwork.com/contributor/vinny-licht/
More on this Episode: https://www.ciotalknetwork.com/does-your-it-helpdesk-help/
More on Leadership: https://www.ciotalknetwork.com/topics/leadership/
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