There is a new trend towards providing self service portals, kiosks, and other mechanisms to reduce ongoing customer service costs. A customer may not want to wait in line but still needs personal attention. Are the current self service technologies and solutions capable enough to provide a satisfying experience?
Guest 1: Esteban Kolsky, Principal Analyst and Research Director, Gartner Research
Guest Bio: https://www.ciotalknetwork.com/contributor/esteban-kolsky/
Guest 2: Mark Angel, Chief Technology Officer, Serviceware/Kanisa
Guest Bio: https://www.ciotalknetwork.com/contributor/mark-angel/
Guest 3: Tim Eager, Chief Technology Officer, lnquira
Guest Bio: https://www.ciotalknetwork.com/contributor/tim-eager/
More on this Episode: https://www.ciotalknetwork.com/self-service-or-disservice/
More on Leadership: https://www.ciotalknetwork.com/topics/leadership/
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