The service resolution management (SRM) wave is all about giving better serve customers. How different is it from CRM? What new opportunities and challenges does it bring for software vendors and end customers?
Guest: Alan Hubbard, Executive Vice President, R&D, KANA
Guest Bio: https://www.ciotalknetwork.com/contributor/alan-hubbard/
More on this Episode: https://www.ciotalknetwork.com/the-service-resolution-management-srm-wave/
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