To become the company your customer wants you to be, your customer experience needs to exceed expectations. Effective adoption of AI-powered people, processes, and tools can help. How should IT and customer service leaders join hands to maximize the AI opportunity while meeting related challenges?
Guest: Mark Gay, Chief Information Officer, QBE Insurance Australia Pacific
Guest Bio: https://www.ciotalknetwork.com/contributor/mark-gay/
More on this Episode: https://www.ciotalknetwork.com/adopting-ai-for-customer-service/
More on AI: https://www.ciotalknetwork.com/topics/ai/
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