1-800-FLOWERS.COM, Inc., an international player in gifting, wanted to offer a world-class experience to it’s increasingly demanding customers. Beyond innovative use of retail technology, it required reimagining processes, removing siloed thinking, and building a conducive organizational culture. Learn how the Business and IT leaders, along with their partners and teams, stepped up to deliver smiles every time.
Guest: Arnie Leap, Chief Information Officer , 1-800-Flowers.com
Guest Bio: https://www.ciotalknetwork.com/contributor/arnie-leap/
More on this Episode: https://www.ciotalknetwork.com/delivering-smiles-every-time-a-case-study/
More on Retail: https://www.ciotalknetwork.com/topics/retail/
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