Before you send out a client satisfaction survey, it’s worth asking: are you actually delivering great service?
In episode 229 of Commercial Real Estate Leadership, Darren Krakowiak shares how a poorly timed feedback request from his own residential property manager sparked a deeper dive into what makes a survey effective.
You’ll learn:
– Three key survey scales to consider
– 10 smart questions to include in your next client survey
– How to lift response rates and collect more meaningful feedback
This episode is a must-listen for commercial real estate principals looking to deliver quality outcomes, strengthen client relationships and uncover growth opportunities.
Want a free survey template tailored for commercial real estate? Email hello@cresuccess.co with the subject line ‘Survey’.
---
Email hello@cresuccess.co and put the word "GROW" in the subject line to take the first step towards accelerating revenue growth in your commercial real estate agency with the right people on your team, serving ideal clients inside a business that just works.
Visit the CRE Success website: cresuccess.co
Read the episode anecdote, get the transcript and watch the video recording of the podcast here: cresuccess.co/blog/229
To share this episode or your thoughts on it, tag us on socials: @cresuccess or use our hashtag: #cresuccess
If you enjoy the show, leave us a rating or review on Apple Podcasts or Spotify.
Connect with Darren Krakowiak on LinkedIn
Podcast music sourced from audioblocks.com
Popular Podcasts
Crime Junkie
Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.
24/7 News: The Latest
The latest news in 4 minutes updated every hour, every day.
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.