1. Have a reason, purpose or objective(s) for your conversations.
2. Set an agenda and check for acceptance of it. Make sure it's mutual.
3. Use active listening to confirm understanding.
4. Establish and maintain rapport.
5. Unless this is a completely new relationship, reference or connect to past conversations and shared understandings.
6. Learn and explore.
a) Elicit thoughts, feelings, needs and wants.
b) Gather information about people, places, things, circumstances and problems.
c) Discuss goals, dreams and aspirations.
7. Exercise self-control.
8. Discuss ways to address needs, sticking points or objections.
9. Determine what decisions need to be made.
10. Agree on next steps with key agreement words.
Thank you, Jane Stoller for joining me in this conversation about conversations. This segment was from a recent episode of the podcast called: Organizing Your Business and Your Conversations with Organized Jane.
WATCH the full episode called Organizing Your Business and Your Conversations on YouTube: https://youtu.be/oqwjwfKsYcs
Conversations About Conversations – Episode 298
#ConversationsAboutConversations #podcast
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