Conversations About Conversations
On Conversations About Conversations, we explore what it takes to lead conversations that make a difference. Our guests are movers, shakers and difference makers. They are business leaders, writers, speakers, podcasters and more. What they have in common is they lead meaningful conversations in the world.
Episodes
Most of the relationship managers I coach do not know how to respond to objections about fees. The respond reactively. They explain and defend. They are weak. I've figured how to respond powerfully and I share that in this episode.
Identifying what you don't know is an assignment I gave my mentees in week three of a brand new mentor program because what you don't know in business, can hurt you.
Ralph Waldo Emerson said, "The first wealth is health". The Roman poet Virgil said, "The greatest wealth is health" and Mahatma Gandhi said, "It is health that is real wealth and not pieces of gold or silver".
In the spirit of these three greats, I recorded a podcast and YouTube video about my health journey called: "How I Lost 40 Pounds of Fat While Putting on 10 Pounds of Muscle."
I'...
The concepts in this class are from Chapter 8 of the book Conversations: How to Manage Your Business Relationships One Conversation at a Time. Conversations is available on Amazon, Audible and Kindle.
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The content in this class is from Chapter 7 of the book Conversations: How to Manage Your Business Relationships One Conversation at a Time. (Conversations is available on Amazon, Audible and Kindle.)
In this class we teach you how to:
- Prepare an agenda
- Use a consultative opener
To celebrate the 5th birthday of the book Conversations: How to Manage Your Business Relationships One Conversation at a Time, I unveiled—for the first time ever—ten more lessons from 10,000 more conversations.
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Conversations: How to Manage Your Business Relationships One Conversation at a Time was launched into the world 5 years ago.
In preparation for celebrating the book's 5th birthday, we went back to ...
Conversation Lab — How to Disagree Effectively
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Being an extraordinary relationship manager means being extraordinary at using questions skillfully.
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In this Conversation Lab, we discussed the formula for handling people who are upset. We discussed the distinction 'upset' and then we role played handling upset people with a game I created called, "That's right."
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In this Conversation Lab, we discussed how to address the five generic objections: drawbacks, indifference, misunderstandings, excuses and skepticism. We distinguished how they are handled similarly and what needs to happen differently in order to overcome th...
In this Conversation Lab, we discussed some of what goes into formulating a rapport plan for a difficult or relatively new relationship.
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In my 30-year career, I've had about 30,000 professional conversations with clients, prospects and colleagues. I've considered many of those conversations as a "laboratory" where I've been able to experiment with different strategies and approaches. Essentially, my focus has been on researching a unified theory on conversations. I endeavored to find the formula for...
This episode is for you if you want to learn an approach to have better and more effective conversations—both professionally and ...
This episode is for salespeople. If you want to learn how to close more business, more predictably and more effectively, this conversation is for you.
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If happiness is important to you, this episode is for you.
Our guest was Happiness Coach, Robert Mack. Robert is one of the most exciting, engaging, ...
Our guest on this episode was Rebecca Rolland. Rebecca is the author of The Art of Talking with Children: The Simple Keys to Nurturing Kindness, Creativity, and Confidence in Kids.
She calls the construct she developed the ABCs of Rich Talk. A stands for adaptive, B stands for back-and-forth and C stands for child driven but could also stand for centric.
Rebecca is on the faculty of the Harvard Graduate School of Education an...
Our guest on this episode was Karen Grill. Karen is a Certified Master Persuader and Strategist. She's a business coach and speaker. She's ...
The Two Biggest Game Changers for me in the Past Two Years are:
1. The Question ...
Our guest on this episode was Meredith Lee. Meredith is the Program Director of the Russ Berrie Making a Difference Awards. Not only is she a difference maker herself, but she is surrounded by difference-ma...
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