268. Awesome Isn’t Accidental: Raise the Retail Standards in Your Shop

 With host retail coach Wendy Batten

 

https://wendybatten.com/podcast-intro/

 

In This Episode:

It’s not luck. It’s not magic. Running a successful retail shop takes purpose, planning, and showing up as your best self. In this inspiring episode, I’m sharing a powerful reminder from one of my favorite authors, Jon Acuff: 

“Awesome is never accidental.”

Let’s talk about how you can intentionally create a business that feels great for you and your customers—on purpose, not by chance. We don’t want average businesses or lives: strive for AWESOME.

 

Tips on Raising Your Retail Standards:

“Awesome” isn’t just luck.

• Success is built with intention.

• Stop saying “She’s so lucky” and ask what she is doing differently.

Be an intentional leader.

• Plan 90 days ahead like a CEO.

• Learn new skills to grow your shop and confidence.

• Make business decisions that align with your personal and brand values.

Level up your customer’s experience.

• 81% of people will leave your store if they think someone else offers a better experience.

• Inconsistent service can drive even loyal customers away.

• Set clear store standards: music, smell, cleanliness, staff behavior—it all matters.

 

Your Next Steps:

• Write down the quote: Awesome is never accidental.

• Pick one small area in your business and raise the bar.

• Ask yourself: how can I be more awesome today?

 

Related podcasts we think you’ll like: 

Episode 136: Annual Planning that Fills Your Life Buckets

Episode 143: How to Plan and Host Successful Events in Your Retail Shop

Episode 144: How to Create a Customer Journey Map

About your host, Wendy Batten

In case we haven’t met yet, I’m Wendy, a small business coach and founder of the Retailer’s Inner Circle, where I help other independent shop owners learn how to gain the right business skillsets to see more profits, paychecks, and joy as they navigate running their retail business. 

Through online classes, business coaching programs, speaking, and a top-ranked podcast, I’ve helped hundreds of retailers around the globe reclaim their dream and see the success they want from their beautiful shops. My signature private coaching community, The Retailer’s Inner Circle, has helped retailers around the world build their retail business skill sets and confidence. 

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