Today, we’re diving into a controversial move by Hertz, who has rolled out AI-driven vehicle inspections. The promise? Faster returns and fewer disputes. The reality? Well, a lot of frustrated customers, angry over surprise charges for so-called “damage” that barely shows up on camera. Is Hertz genuinely using AI to provide better service, or just to squeeze more fees from unsuspecting renters? Are these smart systems making the process more fair, or more alienating? In today’s video, we’ll break down the good, the bad, and the downright questionable behind Hertz’s latest tech gamble. If you care about how AI is really impacting the customer experience—and not just what the press releases claim—you’re in the right place. Ready to separate fact from fiction? Let’s jump in.
Popular Podcasts
United States of Kennedy
United States of Kennedy is a podcast about our cultural fascination with the Kennedy dynasty. Every week, hosts Lyra Smith and George Civeris go into one aspect of the Kennedy story.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
Bookmarked by Reese's Book Club
Welcome to Bookmarked by Reese’s Book Club — the podcast where great stories, bold women, and irresistible conversations collide! Hosted by award-winning journalist Danielle Robay, each week new episodes balance thoughtful literary insight with the fervor of buzzy book trends, pop culture and more. Bookmarked brings together celebrities, tastemakers, influencers and authors from Reese's Book Club and beyond to share stories that transcend the page. Pull up a chair. You’re not just listening — you’re part of the conversation.